SEPHORA

Category:	Cosmetics Store
Address:	3111 W Chandler Blvd #1144, Chandler, AZ 85226, USA
Phone:	+1 480-726-7733
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 21

Reviews 16

AracelyMarie

I love Sephora so much and have always had a wonderful experience until I started shopping at the Chandler Fashion Mall location. The employees there make you feel like you are wasting their time and as if they had better things to do. Im a frequent shopper and have never been asked if I needed help I always had to find someone to help me. Until recently I met an amazing artist there by the name Cecelia! She makes me feel valued and you know she truly cares about helping others and she loves what she does. I went in a few weeks ago to get color matched and she took the time to listen to what exactly I needed and wanted. She is intelligent and knows what she is talking about! She introduced me to wonderful new products that I love so much. Just today I went back and crossed my fingers she was working and she was! She helped my cousin get new products as well and answered all of our questions and didnt make us feel rushed. Cecelia restored my faith in Sephora! Her hard work, dedication, passion, and kindness should be valued. She alone is worth all five stars!

kimberly gonzales

Very horrible experience if I could give them no stars I would i do not know how the management for this location has not done anything about this. I went inside the store nobody acknowledge me or greet me I finally asked someone if I could get my skin tone matched and a girl send me to the beauty bar spot. When I walked over there nobody asked me if I needed help I finally asked one of the girls if I needed to be on the list to get my skin matched and she said yes. She added me to the list so I walked around and picked up a few things I needed then I walked back towards the beauty bar several of times. For about 15 minutes I noticed 3 associates just standing around talking to each other and one was fixing her makeup no one helping anybody. Never have I experience such a bad customer service. I ended up leaving my items and not getting my skin matched. I realized that if I was going to spend my money I would do it at a sephora where I can be acknowledge.... so sad that sephora hires such horrible employees....

Gina Salvatore

Worst sephora ever. First I walked in and none of the employees said hello just looked at me. Never was asked if I needed help and I was in there for a good 20 minutes. Unfortunately I did find what I needed and had to get it. Didnt want to drive to another location. The girl at the register with purple/pink hair was another thing. She didnt say hello and she kept trying to see what the other employees were doing. Very disappointed on the customer service at this place. Mean people make a big impact on where you shop. I definitely wont be returning and Ill make sure to let my friends know about the service.

Alysa Fahey

There were many employees just sitting there staring aimlessly. When I finally found one that would talk to me I asked about contour pallets and which ones he preferred. His response was " uh well were all sold out." Thats it. No recommendations. No "we restock on this date" No "lets see what colors would be good and check online". Nothing just "uh well were sold out." SO RUDE. Also, there are so many brands I highly doubt there are NO contour anything in the store. I am a rouge member but wont be returning to this store. Love Sephora, just HATE this store.

Tricia Z

Disappointing customer service experience! Stood in the store for 15 minutes while several employees walked past me without acknowledging me or asking if I needed assistance. Walked around to find one but no one would even stop or acknowledge I was trying to ask for assistance. Store was busy and other customers were getting help. It was not extremely busy however so being ignored is unacceptable. I left and will not return. There are plenty of other stores I can purchase my makeup needs from. I would rate 0 stars if I could.

Alicia

I usually have awful experiences at Sephoras but this time it was wonderful! May that be because it was not busy, or maybe this store is just different that other Sephoras, I dont know but the women were cheerful and more than willing to help. I wish I wouldve gotten their names because 3 of them went out of their way to help me. Not just that, the store was clean and had a great selection. I definitely will be returning and I do recommend this Sephora to all the ladies who feel intimidated by these kinds of stores.

mariah lopez

Was here yesterday with a couple of my friends trying to find a birthday gift for a friend and the way were treated was so horrible. We had 3 of the workers there just staring at us like if we were stealing, they didnt ask us for help or anything just staring at us. We were so uncomfortable only one of my friends bough something because us others wanted to hurry and get out of there. The service here is always ridiculous never will I come here again with my friends.

Kathleen Lucas

This is another candy store for makeup lovers out there. Went to Sephora for the first time and fell in love instantly.. would of naturally been overwhelmed but thankfully Kim the beautician consultant was so helpful. If youre trying yup find a great makeup store the Chandler Mall location is awesome.

Legacy Wood

The employees are rude and unattentive. I will not go back there and I will especially not spend money there. The products did not satisfy my needs and the appaling treatment from the staff have completely ruined Sephora.

Tima F.

I love shopping here. My go to place for my skin care needs. The lady with British accent is rude, pushy, rushes you and still dont know why she works in the skin care department with such bad skin!

A Private User

Very, very unfair to employees. Too bad they put a lot of time and money in training, but unfairness was apparently never taught in the program. Definitely not a place I am going to shop!

C W

Rude, lazy environment, and lazy employees. at this point the workers are unnecessary.. considering they are not helpful.

Taylor Davis

Employees were super helpful when I looked (and felt) lost about some of the choices, super happy with my purchases.

Elizabeth Watnem

The staff here was so welcoming and attentive! Much better than the treatment I get at ulta!

beka j

Awesome service from all the ladies, the manager Rachel was awesome and very attentive.

Nasser Hasian

Ive never had any problems here. My daughter did some window shopping