Recker and Boerger

Category:	Appliance Store
Address:	9347 Montgomery Rd, Cincinnati, OH 45242, USA
Phone:	+1 513-942-9663
Site:	thecomfortzone.com
Rating:	3.7
Working:	9:30AM–6:30PM 9:30AM–6:30PM 9:30AM–6:30PM 9:30AM–6:30PM 9:30AM–6PM 9:30AM–5PM 11AM–4PM

Location

Recker and Boerger: A Comprehensive Review

Quality of Service

Customer Experiences

The quality of service at Recker and Boerger appears to be a mixed bag. Some customers have praised the company for their excellent customer service, while others have had less than satisfactory experiences. Issues range from scheduling mishaps to misinformation from salespeople.

Scheduling Issues

Several customers have reported issues with scheduling, including delays and no-shows. In one instance, a customer was promised a morning appointment for a water heater installation, but the team did not show up as scheduled. The customer was rescheduled multiple times, and eventually, the wrong water heater was delivered.

Sales Misinformation

Some customers have reported that salespeople provided incorrect information. For example, a customer was told they could request morning appointments, only to find out later that a computer schedules appointments and specific times cannot be requested.

Availability

Operating Hours

The store operates from 9:30 AM to 6:30 PM on most weekdays, with shorter hours on the weekend.

Holiday Scheduling

Customers have reported issues with scheduling around holidays, particularly Thanksgiving. One customer had to wait until the Monday after Thanksgiving for a water heater installation.

Pricing

Value for Money

Customers have had varying opinions on the value for money when it comes to products and services. Some find the pricing reasonable and competitive, while others feel that the costs, especially for repairs, are high.

Hidden Costs

There have been reports of additional charges for labor and trip costs, particularly for repairs. One customer was charged nearly $300 for a repair 13 months after purchasing a water heater.

Products and Services

Range of Offerings

Recker and Boerger offers a variety of appliances, including furnaces, water heaters, and air conditioners. They also offer HVAC services.

Quality of Products

The quality of products also seems to vary. Some customers have had issues with the reliability of the appliances, particularly water heaters.

Staff

Sales Team

The sales team has received mixed reviews. While some customers find them helpful and knowledgeable, others have reported misinformation and a lack of transparency.

Installation Team

The installation team's performance has also been inconsistent. Some customers have praised their professionalism and efficiency, while others have had issues with delays and incorrect installations.

Photos 29

Reviews 15

Lindsay Owens

Our hot water heater went out on the Saturday before Thanksgiving. A salesman came out to fill out paperwork for a Monday delivery/install, and told me that I could have a morning appointment so that I did not miss work in the evening. No one ever showed up on Monday, so I was forced to move the appointment until the next day when they had not yet arrived by 3pm (when I needed to leave for work). I once again requested a morning appointment for the next day, and the salesman said it would not be an issue. On Tuesday, I got a call around 3pm that day saying I was the next stop, but then it was 6pm and no one had showed up yet. They had accidentally skipped me, and to not throw off every other appointment, they decided to bump me to the end of their list...without even calling to tell me. So at nearly 6:30pm two gentleman came with the wrong water heater. It physically could not fit in the space it needed to go. I guess the salesman evidently didnt look/measure the space. The install men called the store to see if a water heater, that was the correct size, was at their warehouse, so that it could be installed the next day. However, the store told us they couldnt fit us in their schedule on Wednesday, and with the holiday, the soonest they could install it was the Monday after Thanksgiving. When I asked if they really, honestly, expected us to be okay with having no hot water for over a week (and over the Thanksgiving holiday no less), they said "yeah, basically". I also found out that a computer makes the schedule for the deliveries, and there is no way to request appointments for certain times of the day. So the salesman lied, twice, about their ability to give us a morning appointment. I asked for the entire thing to be canceled then and there, and I will never be using any of their services again.

Dan VanWinkle

DO NOT USE THESE GUYS! This has been an awful experience! 13 months ago, our water heater sprung a leak. It was over 12 years old, and didnt have any issues until then. I called Recker and Boerger to get a replacement, and decided that I wanted a tankless water heater. The sales person told me that going tankless would end up not being worth the money in the long run because I would have to have it maintained every year and that would cost $100+. Instead, he recommended that I get a standard water heater (with the tank) because it has a 6 year warranty and would be a fraction of the cost. Now, 13 months later (to the day), we dont have hot water again. The water heater that they sold me has a cheap, unreliable Honeywell Gas Control Thermostat on it. It has been known to fail many times within 2 years. Recker and Boerger now wants to charge me a 2 hour labor charge to replace it, on top of an $85 truck and trip charge. So now, 13 months after spending nearly $700 to replace the water heater, now they are wanting nearly $300 to come out and fix it. PLEASE, IF YOU NEED A NEW WATER HEATER, CALL SOMEONE ELSE!!

DC Coleman

"We are family owned and operated, and with our name on the business, we make customer service our top priority." ^^^We were faced with indifference, "not my problem", refusal to listen, no remedy and a refusal to quote replacing our unit (s) that they installed. Smart customers are not their business. Every company faces challenging customers, and we are definitely well informed, want to compare quotes and expect a high level of post purchase trust. We are also VERY loyal. 10 years of history with this company and $10,000+ invested in BOTH HVAC and APPLIANCES, and they were rude and condescending. Its not surprising the leading brands of manufacturers of HVAC products dont use Recker and Boerger as a licensed dealer.

Daniel Erdeljohn

Bought a new stainless steel GE refrigerator that was discounted because it was last years model and was at a different store. When it was delivered the 2 guys that delivered it asked If I knew that the doors had some dents near the bottom? I explained to them that my discount was supposed to be a result of last years model, not because it was scratch and dent. They delivered it and a week later GE showed up and put two brand new doors on it. I have been buying from this company for 30 years and they always stood behind the product they sell!

lisa Rhoten

Always have bought ALL my appliances, 2 furnaces at different times, hot water heater and 2 central air conditioner for different times and window air units before central air and NEVER had a problem. The delivery men were always great, well mannered and much more nothing like the DO NOT CARE COMPETITORS. Recker & Boerger HIGHLY RECOMMEND! My family and friends only buy from there now. Be smart you want comfort then go to the COMFORT ZONE!

Jonathan Tan

Local white goods store, great pricing. Their bargain and scratch and dent offerings are great value for money. Bought my kitchen appliances from them, They also do HVAC -- Goodman a/c and furnaces and installed Goodman furnace in my house. Problem free, well installed with great installers

Ken Geers

Giving a thumbs up to Allen for Recker and Boerger Super Service on our Home Air Conditioner. Needed immediate attention with an A/C issue and within 24 hours Allen had fixed the problem and we were back to a comfortable living environment. Recker and Boerger is worth the call

Monet Linet

Was great and helpful. We were well informed and they listened to us. If youve had a bad experience take that up with the person. Dont give them a bad rating. We have always had a good experience plus they are cheaper than most.

Renee Forest

Couldnt of been a more friendly and knowledgable staff. Top notch service from the sale to the installation.

Sandy Schleibaum

Salesman Chris is incredibly helpful and really knows the inventory. Excellent customer service skills.

Mike Pateras

Got a washer/dryer there. Pleased with it, but the salesmen can be rather gruff. Not sure Id go back.

Dustin Fry

Ask for Cash! Not Johnny Cash buy a really good dude.

Trakila Tribble

Excellent care; and very professional!

Daniel Goens

Excellent selection and prices