Cincinnati Appliance Parts

Category:	Appliance Parts Supplier
Address:	11273 Grooms Rd, Blue Ash, OH 45242, USA
Phone:	+1 513-489-1980
Site:	partwizard.com
Rating:	3.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 4

Reviews 24

Joe Blow

To counter the negative reviews, keep this in mind: Small business like this deal with rude, time wasting, psychopaths every day. Without giving any thought as to the name of the establishment, or the fact there are shelves of appliance parts behind the counter, people will walk into a place like this and ask, "Do you guys sell appliance parts?" or other similarly silly questions, it gets tedious. Or they will want to waste time trying to impress by telling about their amazing adventure trying to repair an ice cube tray when the counter clerk really has important stuff to do. Ever wonder why it took so long to get a call-back answer to a question from a small business? Customers will not have given any thought as to trying to be specific about what they need, again, wasting time of the counter staff, "Its just a basic refrigerator, its white. I dont know the brand or model! Why dont you look it up or something?!?" They will "pick the brains" of the counter staff to get an education, buy a part, just to get the part number then go home order the item online then come back to return the part, or even install the locally, same-day, procured part then attempt to return the identical online purchased item. Then theyll complain loudly about the price of the part as compared to online sources that dont have to waste time educating, providing emotional counseling, and paying taxes to support local infrastructure, even though the part is in stock, locally, now. Convenience has great value, but customers will waste much wear, tear, fuel and time to "save" 50 cents. The "buy before you decide if you want/need an item" mentality brought to us by big-box and online stores with their no-fault return policies, makes customers lazy. Restocking fees only make-up for a fraction of the lost revenue from time-wasting customers. Imagine, you stock only 1 of some rare expensive item. What a great convenience for someone who needs that part. A customer buys it casually, not sure if they really need it or not, you reorder it, the customer returns it, now you have 2. Walmart can absorb this kind of excess inventory, a small business cant. This effects prices. Customers can get their retribution whining on reviews but small business staff have no such public forum to vent & identify trouble-making customers, or believe me as a small business owner, most customers would have dismal reviews. Instead ,the anger from the abuse starts to build and sometimes cant stay contained. So next time a clerk at the counter appears to be having a bad day, remember what theyve likely already been through before you got there. Come prepared, be respectful of their time, appreciate the value of their service to you. Give them a buck or two tip so they know at least someone appreciates them. "Dont be part of the problem.", as the saying goes, like some of these negative reviewers, "Be part of the solution"!

Dorothy Joshi

Excellent experience. I was unsure of the part number, but when I described the stove, the person knew what I needed. He was right! It was an obscure item, but he knew the stove gas burner part I needed, and soon it was in my hand. This has happened every time I have gone there. They also were very helpful telling me how to install the parts I bought, and which pieces of the old one I could still use vs. which needed replacement. Their advice has been useful and valuable, saving me plenty of frustration and failure. To get the right things all in one visit is fantastic. That is what I got.

A Private User

I did a Google search for Frigidaire dishwasher parts and out of all the sites, theirs was the only one that had a picture of the drain hose I needed along with an illustrated schematic of the dishwasher. I placed the order to be shipped to my house, and a few hours later I got a call from the company. They said that there was actually a warehouse near my home and that I could save some money on shipping if I was willing to go pick it up. The salesman canceled my online order and then contacted the warehouse to hold the part for me. I picked it up without problem and saved $8 - thanks!

Zygintas Binkis

The complaint about higher prices than on the web is true but youre getting genuine name brand parts. In addition to the higher price, the sales tax is tacked on too. Return policy is pretty stiff too: either no returns accepted or 20% restocking fee. If you expect technical and diagnostic assistance, you will not find it here. However, if youre available during the 9-5 hours M-F, its hard not to appreciate the convenience of going in and getting parts same day.

John Davidson

Returned after a bad experience with the lady working the front counter, who was as helpful as a wall. Found other employees to be helpful and able to locate the very common part immediately. Which was in arms reach of the lady of previous visit. You will pay more but parts are OEM and available immediately when working with a knowledgeable employee.

Tabitha K

Pleasant experience, called and spoke with Dave. I gave him the model # and part I needed, he quickly gave me part number and price, a little higher than internet price but I can pick it up tomorrow and support a local business. I purchased several parts from them in the past and always have had a nice experience.

cinsiggy1

The guys at Appliance parts are amazing. They are helpful with appliance questions, they know the parts, and have everything Ive ever needed in stock and at prices close to what I could buy online and wait for days. Thanks fellas and keep up the good work!

A Private User

Even though they have most parts, DO NOT BUY ANYTHING FROM THIS ESTABLISHMENT. Their prices are high and their return policy is virtually non-existient. On the web you can find any part they have but at a price 30 - 40% lower.

박언주

Just dryers normal knob is $22.45. When you return that you should read this first!!!! 20% restock fee on return parts within 30 days!!! Very tiny ment sticks on a three walls. Huh!!

Nathan Gibson

I needed a dryer belt. Its true that it cost a few more dollars than buying online but it was an OEM part and they had it in stock so I could get it same day.

Sara Jacobs

The woman at the front desk is definitely rough around the edges but dont take it personally. They had the exact part I needed and it was very affordable.

Oregonia trees

Not very friendly, or helpful. Probably great if your a repair tech, if not know exactly what part # your looking for or they will treat you like a child.

Jenelle Murray

Very very expensive parts that can be found easily elsewhere for a fraction and on top if it charge a 20% restocking fee. Go elsewhere

jeremy sedam

Rude person answered the phone on 6/30/2015. No patience and expects customer to be expert at his job. Not a fan anymore!

Dan Royce

Knowledgeable staff. Had my part in stock and for cheaper than any web site

Patrick Finan

Great supply of parts and very knowledgeable and helpful staff

Randall Whitt

Great place to find all you appliance parts. Always in stock.

Ryan Thomas

Always patient and friendly customer service.