|Address:||10310 Main Street, Fairfax, VA 22030, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM|
I dont know how much better I can describe the service here than anyone else who has posted, but immediately after walking through the door, youre asked by the cashier if they can help you locate what youre looking for, point you in the right direction, and ask if you need help. If you look like youre unsure of your selection, an employee of the store is oftentimes walking by and asks if they can help, and with a brief description, point you in the right direction, with no hesitation. The owners and the staff are very knowledgeable. Trust me, if I pay a little more than I would at the big box stores, its well worth it for my time, not to mention that Im purchasing exactly what I needed to avoid having to return afterward. And listen to this, I have sons in Cub Scouts, and when it came time for our Pack members to make the cuts to their pinewood derby cars, Twins Ace Hardware invited the Pack to the store, and supplied the machines and workers over a couple hour period to make sure each boy was happy with the shape of their cars. Just think of that! A retail store who wants to make your visit enjoyable and also wants to be active in the community! Who could ask for anything more? Youve completely won me over!
I agree completely with my fellow Local Guide Mark Sheffield. This store puts to shame the Home Depot and Lowes variety of stores where 95% of its employees dont know much of anything. Unlike the big box stores, the employees at Twins Ace Hardware in Fairfax City talk the talk and walk the walk. In the off chance that an employee doesnt know the answer, they will admit it, and then they will find the answer. Assuming you can even find an employee at Home Depot or Lowes whos not hiding from customers, many of them will look at you directly in the eye and fabricate an answer so they can return to their napping. At the Twins Ace Hardware in Fairfax City, associates regularly walk by to ask if you have any questions or need any help. Having this Twins Ace Hardware in Fairfax City is amazing. It is well managed, full of courteous and knowledgeable employees, and loaded with outstanding products. In my opinion, this place is an absolute gem. Keep up the fantastic job!
Twins ACE in Fairfax is as close as one can get to the "Mom and Pop" stores of times past.Everyone who goes in this store on Main Street is greeted by the fantastic customer service staff who are extremely helpful, friendly, and knowledgeable. The store is community oriented, and strives to "give back" to the local community for which they serve whether it be collecting cleaning supplies for a domestic violence shelter or collecting used strings of Christmas lights to donate to nonprofits. The list of recipients of their generous contributions is extensive. Its hard to believe the business can remain viable due to their generosity. The community needs to support this family owned and operated business for this small business does much to support us. ACE is definitely the place. THANK YOU Twins ACE Hardware..
A Private User
I havent actually been to the store yet, but I did communicate with Craig regarding a gas grill. I initially e mailed him a description of the grill I wanted and asked about price and delivery time. He responded immediately to my e mail and answered all of my questions. I called him the next day and ordered the grill. Im very impressed with the fact that Craig responded to my request so quickly, was very knowledgeable about the product, and made the entire transaction a very smooth one.Try doing this at Home Depot.
These guys are great...they will go out of their way to help you find what youre looking for, troubleshoot your projects with you, and offer solutions. Every time I walk in, I am guided to the right aisle by friendly staff. Considering the size of the store, there is a great selection and their prices are reasonable. I will find any excuse possible to shop here over the big box stores, any day. Thanks especially to Ellen and Matt for going out of your way to help.
E. O. Pederson
Love this place, a first rate hardware store a 15 minute walk from home. Ample variety of stock to meet most hardware needs, but the store is small enough to be in and out in minutes. If an item is not in stock, they find it and have it delivered for pick up in a few days. The staff is great - polite and knowledgeable. Indeed the owners should start a business training staff for other stores, for the staff at Twins are a delight to deal with.
I love this store because they care about their customers. I needed a replacement set screw for a door handle and an employee spent 5 minutes helping me find this 30 cent item. The store lost money on this sale no doubt, but I have been back for larger purchases. Why? Because they are pros at what they do and I get help immediately instead of wandering around a large box store wasting time looking for what I need or waiting for help.
I had a really good experience there Matt in stihl department is top notch. The customer service I received was excellent just not from Matt from about 5 different employees asking if there was anything I needed while Matt was with a customer. There are many stihl dealers in this area after my experience at Twins this will be where I will purchase all my stihl products. As John madden used to say "Ace is the place for me."
A Private User
Just come from my first visit to the Twins Ace and cant recommendthem highly enough. I came in with a half-baked project and Rolf spent the necessary time with me to understand the requirement and had several great recommendations. I came away with exaclty what I needed. I have spent yrs going to the HD and am typically left to figure things out on my own. Give them a try, you wont be disappointed...I sure wasnt.
Twins Ace Hardware is "User Friendly". I am always greeted by someone as I walk into the store, am shown where I can find whatever I need. (And they always have what I need, and more!) They stock well, and are always prepared for snow storms. They are my first stop for items for the house. Thank you Ace!
Really nice employees sometimes a bit too anxious to help out. I attribute this to store policy and if thats the worst thing I can say, theyre not doing too bad at all. Prices are a little high but its in a convenient location right next to Walgreens and a bunch of other stores within walking distance
Customer service is excellent. Great place to buy Stihl power equipment. Their service department is very knowledgeable, warranties are honored here too. Vince is a great mechanic/salesman, he looks out for the customer. Would recommend this store to others for sure
The staff is the most helpful out of any hardware store Ive ever been to. Theyre courteous, knowledgeable, and seem very happy to be working at Twins Ace. The selection is great and they stand behind their products 100%. Simply the best hardware store in the city!
Best group of guys out there. Twins Ace Hardware have put together a group of knowledgeable and helpful staff that put those big box hardware stores to shame. I cant recommend more strongly that you go here for your hardware needs first.