|Address:||377 Cheney Hwy, Titusville, FL 32780, USA|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed|
A Private User
I was very unhappy with my experience with Carousel Florist in Titusville, Florida. First of all I tried ordering on the internet...It took my credit card number then immediately went to the home page with out confirmation. I called the local number and talked to Kim who helped me to make sure that my card wasnt charged. I proceeded to place my order with her.The arrangement was to be for a funeral the next day. It was supposed to be an array of peach and ivory roses; pink and yellow carnations, daisies, and mini carnations; blue delphiniums. They were to arrive in a white-washed basket. What was delivered was an ugly, monochromatic, yellow arrangement thrown together into an non-descript wood basket with no adornment. I was very dissappointed; even embarrassed. I called to let her know how unhappy I was and after consulting her manager...gave me $15.00 off. I give two stars only because she helped to make sure my credit card wasnt charged twice, she honored the discount code on the internet, and refunded me $15.00. I would never recommend Carousel Florist in Titusville.
Do not do business with Carousel florist. Not only do they not keep their delivery commitments, their staff is unprofessional and rude. It’s sad because their florist does great work. We’ve had challenges with orders in the past not arriving on time, but as a small business I’ve let it slide. This time it was Easter Sunday. When I called to inquire why at ten a.m. the following day still no flowers and chocolate had been delivered to my mom the conversation was pretty. No apology just an accusation that I shouldn’t have placed the order online without double checking if they were closing for the holiday weekend. Perhaps, but the website not only said they were open, their ordering system noted as long as I placed my order before 11:30am they guaranteed same day delivery. Not only did he continue to be rude he was unwilling to commit to a new delivery time today and told me I was wasting his time. I get when people are having a bad day, but that man has no business speaking customers that way; it’s not ok.
A Private User
I walked in kind of late but had a few minutes before they closed. There was a guy at the front desk on the computer and a couple of girls in the back. The guy looked up at me and then back to the computer with out any kind of greeting after I said hello. I was in the store about 5 minutes and not one person offered to help. I saw the arrangement I wanted and was ready to buy it but I guess they had better things to do. I was irate, I didnt have the time to waste listening to these people socialize in the back room or watch the guy surf the internet at the computer while I waited for someone to help. I will not be back because there are decent people around town that appreciate my business.
Horrible. Ordered flowers for my mother for Mothers Day. The flowers look nothing like the picture. Poorly done. Three dyed white roses an not even bloomed flowers in vase. Supposed to be red roses with white lillies. Wish I could share picture it looks like weeds were thrown into a vase. Tried to call store multiple times, but no answer, just hangs up call no voicemail for a call back. Horrible waste of money and poor customer service. Will never order from them again and I would advice you to spend your money somewhere else. Spending money on weeds. Thank you carousel.
A Private User
by the time the person received the flowers they were old, wilted and the petals were falling off and this was the beginning of the 2nd day! they only delivered half of the order and when i called they said they would go out the very next day. so here we are, three days later they still havent followed through on delivery promises. they took my $ and RAN! i will NEVER recommend this so-called "florist". save yourself the hassle and GO SOMEWHERE ELSE!!! -maybe complaints like this will draw some change to their process of handling things.
A Private User
Walked in to get some flowers and the woman seemed very annoyed that she had to come out from the back to help me. 90% of the flowers in there are fake and who wants to buy fake flowers. Ended up buying an overpriced bundle that she really didnt care that I was getting or paying to keep them in business. I will not go back
Flowers were not what I expected was told they might not last til the next day even though I let them know when I ordered that I would not be using them til the next day. The people were friendly for the most part so that was a plus.
Professional, knowledgeable, friendly staff. Flowers are always fresh and the arrangements are beautifully displayed. My family lives in Titusville so I have many opportunities to use Carousel and I have never been disappointed.
Waiting on the flowers I bought for my Mom. Hope they come tomorrow. Great staff but had a problem with the purchase.Thankfully, cheerfully being addressed.
I have used this florist for several years from Knoxville. TN, . I usually call direct with my orders and have never been displeased with their service.
My fiancé ordered flowers to be delivered on Friday before Mothers Day for me, and they never arrived!!