John Kennedy Ford - Phoenixville

Category:	Ford Dealer
Address:	730 Valley Forge Rd, Phoenixville, PA 19460, USA
Phone:	+1 610-917-8200
Site:	fordofphoenixville.com
Rating:	4.7
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–5PM Closed

Location

Photos 100

Reviews 6

Kathy Schaffer

I traded in my 2007 Edge in September for a beautiful 2010 Fusion. Ted told me when you buy the car you buy him too, and he was always available for any questions I had. He set up my iPhone with the sync system, and showed me how to operate it. The next month I discovered my battery was dead and it turned out to be a bad battery. I called the service center, and was able to bring in my car right away and have the battery replaced while I waited. A week and a half before Christmas, I was in a bad accident in which my car was totaled. I contacted Ted to ask him if he could find me a car as similar as possible to the first 2010 Fusion. I felt that the car was so safe in that it prevented me from serious injury in a very bad accident, and wanted to buy the same car. He immediately started searching to find a car for me to look at, and I was planning to buy it after Ted and the service manager decided to replace the tires and the brakes. However, I didnt remember to look for a sunroof when I looked at the car. I asked Ted and he told me it didnt have one, but that he would start looking right away for a car with a sunroof. He found one and had it brought to their location the next day. It is identical to the first car except for the color. I noticed that it smelled like a smoker had owned it, and Ted offered to have the car ionized to remove the smell and to have it detailed again. I really do feel that Ted means what he says about buying him along with the car. He has responded promptly to every request I have made of him, and he is very accommodating. He is a true professional and always makes me feel that he is there to make me happy with my car purchase. I will continue to deal with Ted and John Kennedy Ford in Phoenixville for any future car purchases, and would highly recommend them to anyone who is in the market for a car.

Andrew Darlack

Last night before I went to bed, I had the feeling our car was going to end up junked after the break down. So I sent applications to two local dealerships. This morning the shop called me and let us know our timing belt had snapped, seizing the engine. Without asking me, and without a call, Dealership #1 assumed which car we wanted, went to the banks, got us a loan. Unfortunately the loan was well outside of the parameters we asked for and not even close to the kind of car we mentioned interest in (down payment, monthly payment were stupid high). I emailed him that this was the case, and his response was: "So when would you like to test drive?" Dealership #2 called me this morning and asked me what I was looking for. I explained our story and explained our max allowable down payment and monthly payment and some models of cars we are interested in. He tells me: "Dont hold your breath, this is going to be tough...the longer you wait, the better the news will be. If I call back in 10 minutes, its a no go." An hour later he calls me... asks more questions... gets more details on our jobs, income, contact info... An hour later he send me an email with the exact car Kristena and I have been looking for, for over a year. Its fully loaded aside from leather interior. An few hours later I am called again, and he offers to send someone to where we live, let us test drive the vehicle, and if we like it, drive us to the dealership and talk some more. Less than an hour later we walk out of the dealership and get into our new Fully Loaded - Ford Escape. 6 years old and under 80K miles. 1 owner, impeccable service record, NOT A SCRATCH. Many thanks to Linda Vetter and Robert McCoy from Phoenixville Ford.

Gowtham Ramamurthy

Not the right attitude to sell cars. We were in the market for a new car recently. We were confused between a new Fiat 500 Abarth and the Ford Fiesta ST. We setup a time with this showroom and the salesman was great. He went over all the features of the car and took us for a long test drive. Everything was perfect and when he asked what was stopping us from buying the car, I was honest with him and told him that we are considering an Abarth too. He immediately rambles on how unreliable Fiats can be and how Ford is the best. I did not mind that too and we walked out of the showroom. We test drove the Fiat Abarth later on, fell in love with that and also bought that. I sent the Ford salesperson an email thanking him for his time, apologizing for not buying the Ford since the Fiat seemed be just right for us. I dont hear back from him and after a few days I get an email saying how unreliable Fiats are blah blah. Definitely dont recommend this kind of attitude for salespersons. Really pissed me off!

Keith Jacobs

We wanted to like this place since it is conveniently located for us but the mechanics are terrible. We purchased a certified vehicle here and it has been in the shop more than it has been driven. Went in for warranty work almost immediately because the trans started leaking and oil was leaking from timing cover and oil pan. Was told I must have spilled oil on the engine. Went back to them twice more before they would fix it. I needed to take pictures with UV dye in the oil before they would act on it. Then they didnt reattach the exhaust properly and messed up the belt tensioner when they took it off to replace gaskets. The cars grill wasnt even reattached properly. Went back twice to get these things dealt with. Now we get mysterious check engine lights that cant be diagnosed. Mechanics seem to cause more trouble than they fix. Try somewhere else.

Raphael PAtrick

I brought my vehicle in for an oil chg and tire rotation and first I was really surprised by the cost of $39.95 for BOTH!!!! Then while me and my husband was there I asked him to just put a part (a bulb) in my car so my husband could put it in to save the cost of labor, upon completion the tech put it in for FREE!!!! Then I asked Tim to blow out my drain tubes in my sunroof because it was dripping water into my floorboards and he got the body shop to blow them out for FREE!!! I have worked in a service dealership for about 11 years and I was VERY satisfied of the work AND time (Tim said 1 and a half and he called me in 1hr) it took for them to get done with BABE (my trucks name). Please keep up the great work and I WILL BE BACK for my front brake job :) Please pass this onto your coworkers or read it to your managers you guys have a great team.

Craig Renitsky

This was the type of car buying experience that actually made the entire process enjoyable from start to finish. I have experience with other dealerships in the area and I can honestly say that none of the other dealers can compare with the staff at John Kennedy of Phoenixville. Ted was extremely knowledgeable, engaging, and friendly and I would highly recommend him to others who are looking for a pain free sales experience. Ted included in my sale a full set-up of my Sync, programming of my GPS, and a walk-through demonstration of my park-assist, which is a must-have! Furthermore, Jim was able to walk me through all the necessary financing and maintained a very positive sales environment. All-around positive experience that I would recommend to all in the market for a new or used car!