Spirit Chrysler Dodge Jeep

Reviews 4

AM

Amanda Calabro

My experience with the dealership started off fine but got progressively worse as time went on. I would have given 2 stars but for my last and hopefully final experience with them. The purchase experience went fine to start. Mike is an older gentleman with a nice personality up front. However, it became clear as time went on that he is behind the times on some things and quite a bit disingenuous. First of all, he didnt know as much about the features of the Jeep that I purchased. It was a new model, but I expect an experienced salesmen to know all the features. Second, I asked him for my credit score/report literally 6-7 times. I finally got it from him today because I was there in person. I asked someone else before Mike got there, and he said they no longer had it. Then, Mike appeared with it a few minutes later. Mike doesnt answer e-mails and retuned 1 of my many calls made to him. He goes on and on about how the relationship just starts when you buy a car from him. However, it pretty much seems to end right there after the sale. The dealership itself was supposed to handle my PA tags for me. They gave me a temp plate that was good for 20 days while the tags came in. I continued to check with them as time went on about the plates. They claimed they were on the way. I contacted PENDOT myself and was told that they had no information about my car or tags. At this point, my temp plate had expired, and I could not drive my car legally. After calling yet again and having the receptionist on the phone act rude towards me, I finally heard from Mike. He said the tags person was sick, and they were never sent in. To his credit, he did have someone bring me a dealer tag to use while my tags came in. However, I had no use of my car for a few days. Apparently, they have no back-up person when the "tags girl" is sick. I also got a chip in my windshield and had issues finding a replacement. Mike told me he would look into it and get back to me. That never happened. I arranged the whole thing with Jeep myself. I had to drive an hour down there to have it replaced, but I never would have gotten any service if I wasnt there in person anyway. There was also quite a bit of pressure to leave a review on this site about my experience. Well, here you go. They even tried to bribe me with a gift card to leave a positive review here by a certain time. I finally received my PA tag today but no inspection stickers. I was told by the "tags girl" (their term not mine) that I would get stickers too. Nope, I had to have the car inspected myself. I saw my mechanic who told me it was very common practice for a NJ dealership to cover the inspection costs. I called (twice of course) Mike and asked for reimbursement. He said they didnt do that, but I could drive an hour for a free oil change. Needless to say, I was very disappointed. I have to imagine all these great reviews have to do more with bribes and pressure on buyers to leave them than actual service.

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A

A Private User

WOW IS ALL I CAN SAY! Spirit Dodge has always been my go to dealer for all my needs,,,Ive always had this crazy addiction with cars and trucks but it took many years to find a "dealer" to satisfy my needs,it was then when i met the Baus brothers of Spirit Dodge it was at one of there off location tent events that our realationship would grow,They had so many great answers to all my questions it was then in 2002 that the first purchase was made ,it was a new :2003 dodge ram for my father in-law,well the ice was broken i thought in my mind lets see what these boys can handle!!! so i started throwing togeather a list of things i wanted 2door ram short bed sport package chrome 20s in black i had in mind ,called them up told them what i wanted they said nothing local ,we will call you back!!Thoughts to myself were yea will call ya back was a easy way of saying we cant help you,But would wait and see ,less then 45min went by phone call from spirit dodge,He said im sorry to tell we can not help you today with the purchase of the truck i was looking for he was very sorry the salesmen said but one of the owners would like to speak with me,,,,i said ok ,then ron baus jr. picked up the phone and said the same thing how they couldnt help me today but if i could wait day they would have there salemen drive to greensboro North Carolina tonight and truck would be ready to deliver day after ,,,,I was shocked ,the best price They Beat ,and they put a bed liner in for free !! JUST WANTED SAY THANKS TO EVERYONE AT SPIRIT DODGE !!! A DEALER THAT GOES ABOVE AND BEYOND FOR CUSTOMER SERVICE AND SATISFACTION!! HAPPY HOLIDAYS AND MY WIFE LOVES HER NEW 2011 CHRYSLER 300!!! YES THE WHITE ONE !! THANKS AGAIN GOD BLESS

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GO

Go Places & Tries Things

I have now used this dealerships for services and to look at purchasing a vehicle. Let me start with the services department. Any time I call they are able to get me in the next day. They offer a service shuttle so I can drop my car off and return to work. They also have worked to make sure it is done if I have a pick-up deadline. The service department gets 5 stars from me. Now onto the sales team, or the reason this is not a 5 star review. I recently went in to look at a used vehicle. When my sister and I walked onto the lot we were greeted by a sales man but allowed to continue on our own. After standing by a perticular vehicle for some time (reading the window tag and checking the body) no one came over to speak with us (we were in the front of the lot and still visible to the salesman who greeted us). We then went over to him and asked for information he started off friendly. I took the vehicle for a test drive and mentioned I wanted to hear the motor; the salesman proceeded to talk the entire drive. Back at the dealership I was asked multiple times if I would be paying in cash (I confirmed the first time I asked that I would be paying cash.) I had additional questions regarding the vehicle that the salesman could not answer so he brought the head of the sales department over. His first question was if I would be paying cash, not about my concerns regarding the vehicle. He was unable to answer my questions about the vehicle. I then clearly stated I would not be leaving with any vehicle that day and his attitude immediately change. He then proceeded to treat me as if I was wasting his time. If it was possible I would give 0 stars to the sales team here.

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EM

Emmanuel Baille

I would like to start off by saying I came in with the lowest expectation and left with the highest but most of all happy and educated. Sean has really help me. I came I with the idea to get a vehicle based off of no money but a good paying job and bad credit. The first vehicle I picked out wasnt a smart decision, it was logical for the scenario I was in. Sean then gave me options with the freedom of respecting my time, my thought process and any decision. I felt no pressure I felt like he was a find that wanted to see best for me and my situation. After giving me understanding of processes and procedures to my credit, the bank etc I walked outside to a 2016 dodge charger that I had no clue of thinking I could obtain. Sean you have changed my life and made me a believer. Thank you. I came in as a stranger and now I feel a friendship. Thanks for not making this feel like just a transaction but an unforgettable interaction. This dealership knows how to make you feel like you made the right choice. I hope Im writing her name correctly which is dejanay who assisted in the financing and my goodness she kept it upfront, professional but yet mindful at the same time as if we left making the wring decision she would feel like its a lost for all of us. I highly recommend anyone to come to Spirit Chrysler Dodge Jeep Dealership. Your choice and experince will not be a mistake.

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