|Address:||100 Ikea Dr, Paramus, NJ 07652, USA|
|Working:||10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM Closed|
A Private User
It was my first order with IKEA since I was never a big fan of cheapo, fake wood type of furniture. Im going to be in NY for only 2-3 years so I didnt want to buy real furniture and throw away when I move. I called the nearest store, IKEA Paramus and was told they charged $70 for delivery within 70 miles from store which I thought was reasonable. I went to store and someone helped print a list of stuffs I wanted to buy. It turned out youd have to go pick out those huge cardboard boxes containing furniture off the shelves by yourself. Obviously, I didnt know that nor can I lift those boxes so I was charged another $30 on top off the $70 fee for them to get those boxes off the shelves. When the order was delivered, the pinewood headboard was broken into pieces (so much for $100 delivery charge) and a part for one of the dressers was wrong. I called the store and they ordered a replacement which came 3 days after the original order date. The replacement for the dresser was still not the right one after hours of descriptions using picture # in the instruction manual. I called again trying to get a correct part (which was a simple, main piece of the dresser) and was told someone would call to update the delivery status of the replacement. Four days after I reported the wrong part the second time, I talked to NICOLE, a customer service rep who was absolutely RUDE and used the tone of voice that makes you feel like you stole something, not buying, from the store, almost yelling sometimes. A few reps before her were polite and helpful. I couldnt stand her tone and asked if I could speak to her manager/supervisor, she said "I AM THE MANAGER" in a self-important, I-am-better-than-you kind of tone. If she hates her job, she should just quit. I can understand that her work is stressful but I did absolutely nothing wrong. I was sent a wrong part twice and have had a half-assembled dresser laying upside down on my floor for the past week. For the price I paid plus $150 delivery fee (including tips), I expect better than this self-absorbed, PMS-ridden, miserable CSR. AVOID IKEA PARAMUS AT ALL COSTS.
Go to the warehouse section, ask for chris, problem solved. Spent 3 hours dealing with employees who know nothing and just couldnt care less about helping me. Finally picked out my stuff, went to order delivery, found out half my stuff was out of stock. I told them thats ok i dont need this for another two weeks anyway and they said they couldnt hold the order until the items comes in stock!! WTF. At this point I just said screw this place and went to leave which was another ordeal taking twenty mins cuz the freaken place has the worst layout ever. At a desperate attempt to salvage the trip I found a employee in the warehouse section and told him my woes. His name was Chris (who incidentally was training another employee named chris lol) and I didnt expect much, he was in need of a haircut and a shave and was picking up garbage, I thought he was probably the janitor or something. Turns out he knew everything there was to know about that hellish place. We went to a computer and found a way to get stuff from the supplier or something and 10 mins later Im paying for a delivery with almost every item i picked out. The few out of stock things he couldnt get, instead of just saying sorry cant do it like other employees, he showed me everything they had similar to it and helped me pick out a replacement that I actually like a lot more than what i originally picked out. Get the wrong employee and this place is hell on earth, find a employee who actually cares about his job and this store is the greatest.
This is the worst customer service I have ever experienced, and I come from a country that excels at poor customer service, so I know how low the standard goes! I have spent a huge amount of time talking to Ikea customer service , everyone that I spoke to must be intimately aware of my case and if they do not then something is clearly wrong. I have wasted 5 seperate days waiting at home for the Ikea delivery service to bring my new sofa and take my return. The disorganistation that your company showed in completing this task for me was incredible. Really, the worst ever. Can I give you some pointers on how to not make your customers very angry? i) pick up your phone - it takes 30 minutes to get through to someone regarding my delivery ii) do not hang up on customers iii) do not employ rude and pushy delivery people iv) improve your systems - on one day I had 2 seperate delivery teams come to my apartment and neither could either take my return or bring me my new order! I should have checked out your history of customer service because I can see from a quick internet search that you have generated many, many unhappy customers. Well, now you have one more! It will take compensation and a full apology before I even consider not telling everyone I know never to shop at Ikea.
Not good on customer service in the downstairs warehouse area! Can never find a real person for help and when you do they never approach you, you always have to chase them down. I bought one item at the register the other night on a weeknight at dinner time when you think it would be slow and waited 30 minutes for them to retrieve it when there was only a few items up on the screen. Very slow. Then I went to exchange something today and I know its a Saturday but I walked in and got number 42… They were helping customer number 13! With two girls trying really hard to keep up and for empty spots for more people. I asked her if they could put one more person on as they were so far behind and she said we had people call in sick. I said its always like this can I talk to a manager. Manager comes out right away and told me the same thing I said so you dont have someone to cover? I manage a place for my job and we get someone to cover .... and by the way its like this all the time he says to me Im sorry sir we just dont have enough people some called out and summer on break… I said well thats very good management putting people on break when youre 30 numbers behind so I guess Ill have to give you a crappy review! PS I always write good reviews about places but this place just sucks!
Purchased a few items from Ikea Paramus. They needed to be assembled, and was told that I did not need to attach them to the wall. The installers showed up at the scheduled time. They were neat, and very efficient. But, they told me that the items should be mounted to the walls. I called up customer service. Explained the situation. They gave me a case number and told me I would be contacted within 48 hours. I received and email with the Credit Card Authorization form. They told me to email it back, and that they would be calling me to get the complete credit card number, and to set up the mounting. I emailed the form back on Monday, 06/01/2015. On Wednesday, 06/03/2015, at 10:28 I called to speak to the person who had emailed me. I left a voicemail, with the case number, my name and phone number. NO CALL BACK. I called today, Thursday, 06/03/2015, at 10:06. Again I was transferred to Voicemail. Again I left my name, contact phone number, and case number. They must not case if you continue to be a customer or not, because no one has called back. If you buy something, make sure you have someone who knows what they are doing so that you get the correct installation advice.