Hertrich Ford Lincoln

Category:	Ford Dealer
Address:	1427 Bay Rd, Milford, DE 19963, USA
Phone:	+1 302-725-3216
Site:	hertrichfordlm.com
Rating:	3.7
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM Closed

Location

Photos 40

Reviews 5

Anthony Kruge

A warning to prospective buyers who are lured into believing that certified pre-owned Fords, sold by Hertrich are indeed certified by FORD. The website advertising, the links from the search for certified vehicles all point to an illusion, a bait and switch that Hertrich is selling you a car covered by the proper FORD program. I purchased a Fusion last summer. The car broke down yesterday. It wasnt until yesterday that I found out that the car that was advertised with the FORD logo as pre-owned certified, was indeed not. Rather it was certified through a small third party in TX. Feel free to look up the myriad of complaints filed against Portfolio Dual CPO, youll find pages upon pages. Feel free to search the entire Hertrich website for information about their third-party provider, you wont find it. As consumers we purchase certified pre-owned vehicles and extended warranties for the peace of mind they instill in us. Next week, when another Genuine FORD dealership finishes the repairs on my Fusion, Ill go out of pocket for over $1,200 for repairs and labor and a broken promise that if the labor on any vehicle under the CPO goes more than five hours, you will be reimbursed for up to 5 days of car rental fees. Another misnomer, the charge Ill make to Enterprise next week comes out of my pocket. As for Hertrichs help in this matter to do anything on behalf of a consumer that trusted them, lets just say in spending nearly an entire day on this matter, I did their job in terms of contacting, checking, and generally all of the administration tasks only to find out that just because it has the FORD logo on the web-page, the folks at Hetrich think nothing of duping you into believing youre getting what you came to their ownership to purchase.

Madison Matthews

After looking for a few weeks online for used cars, I finally found the one I wanted on Hertrichs website. The car had a few minor problems, but was in great shape and had great gas mileage so we decided to go for it. Unfortunately here is where the problems began. They could give me no warranty on the car because it was over eight years old, but assured me that if it were to break down within the next month that theyd take care of me. Just my luck, the check engine light comes on ten days into having the car. I called and they gave me the hardest time saying that it wasnt covered and they couldnt help, but after persistently explaining they told me they wouldnt screw me over, they agreed to see it. They said that the car was showing a check engine light because it was reading the emissions incorrectly and I should tighten the cap more when fueling, that there was no problem with it. After a few days the light came back on, and the windshield wipers stopped working. When I brought this to their attention, very frustrated and upset, they kept saying that theyd have to get back to me after talking to the manager. I called back several times but it was clear to me after a couple of weeks of them not returning my calls that they dont care. On top of all of this, they forgot to mail my tags to me and I had to call several times to get them to send the tags from the dealer. I wouldnt recommend this dealer to anyone unless you enjoy headaches and faulty vehicles.

Lex CD

Go somewhere else. After several bad experiences with this company ( no spare tire key in a new truck, not putting the seat back in after a 3 day replacement of faulty parts etc etc...) I decided to try ONE more time since they are close to me. This was the new department. Collision. I figured they would be on their game. Nope. I went in with the State issued estimate and a fat check.(Very nice State employees backed into my car.) They didnt know what to do with the estimate the state gave me. One suspects a collision company draws from the same pool of employable people in the area as all the others. One would think at least one person on duty at that time would have seen this style of estimate before. The receptionist who was trying for professional and achieved snooty was not even able to find the claim number on said form OR on the paper they provided me to write it on!! Not even familiar with their own paperwork! They told me it was going to take a couple days to sort this out to give you an idea. Needless to say, I am done with this company. I like FORD. Hertrich is dead to me. I went to First State Chevy and it was worth the gas and time. I was in and out and set to go including rental car in the time it took Hertrich to tell me it would be a couple days before they could figure it out. I could write 5 more reviews about this company about all the stuff they have messed up over the years, just take my word, dont go there.

Heather Brown

My fiance and I had been looking into other vehicles and I had my heart set on a 2014 Ford Escape from another dealership. They even let me take the car home for the night...probably to secure the deal regardless of the numbers. Well, as much as I loved the car the numbers just werent right for me and I wasnt comfortable. I went back to my pre-approval email and started to review cars at other dealerships that were comparable. We found my car and I decided if this wasnt going to work then nothing would. We headed to the dealership and were greeted almost immediately by a gentleman named Ducky. He was funny and very down to earth from the moment we introduced ourselves. He took me to my car and was very knowledgeable in a way that we hadnt experienced previously. He knew all the ins and outs of my car and showed me what all the buttons and fancy parts were for. It was very comforting to know that I was working with someone who knew what he was doing. The service that we received from Ducky Sheetz and John Lytle was incredible and I have never experienced that before from a dealership. We went in as a "maybe" and came out satisfied customers driving home in my new car. We were there until well after closing hours and even still the service was amazing. I would refer this dealership to everyone I know! Thank you again for all of your help and sincerity!

Eneleh Yrneh

My experience was not good. I purchased a Ford truck from this location, and I should have seen the slackness coming. The salesman tried to get me to purchase the vehicle for several thousands dollars above the blue book value, and said, "You have it, just buy it under the name of your business." I thank you not to tell me how to spend my money. The icing on the cake here is that I bought a 3 year, allegedly bumper to bumper warranty on the vehicle, and each time that the vehicle has required repair of items that have broken through no fault of our own, it is not covered under the warranty. Did a miss the redefining of bumper to bumper? Sensors have broken on this thing for the tires, the fan speed sensor did not work when I purchased it, and when I took it back, they said that this was not covered under the warranty. I purchased a Ford truck because supposedly the ratings for them are the best, but this car is a piece of #%$. If I ask for and purchase a bumper to bumper warranty, what does that mean to you? I am learning the answer........