Stubbs Cycles

Reviews 3

DA

Daniel Leal

First I want to start by saying that I believe in opportunities, Im very easy going but when it comes to the Sales Manager at Stubbs Cycles I now have a problem and thats why Im writing a review. So I had been looking around to purchase a Motorcycle. I went to several places and even asked friends who own motorcycles for referrals on where to go. Several told me not to go because of bad experiences, I even went online to see some reviews. Even the reviews there were a bit up and down but that didnt stop me from giving them a chance. You never know, sometimes people have bad experiences and some dont. So I decided to go and check them out twice. My first visit I met the Sales Manager Ivan and he was actually the one who attended me and we spoke about my interest on what type of motorcycle I was looking for. I left because I still wanted to do some more research and because I couldnt do the purchase that day due to my funds at the moment. I came back almost 2 weeks later and I was attended by another salesman, very kind gentlemen and right away I was convinced on the motorcycle I wanted to purchase. I could have bought the motorcycle full price at 5,000 but I wanted to take a chance and finance it I knew do to some history in the past it was a slim chance but I felt that if I put 1,000 down I could probably do something. I was even willing to put down 2,000 but I wanted to wait and see what happened. So this time Ivan comes by and he mentioned that he would try to see what he could do to get me that deal and to give him at least an hour. We spoke and I said I would be back because I was going to run an errand and if things came back looking good or bad to give me a call right away and I would go back to finish the deal. 2 hrs go by no call, I call him and he says "I dont know man, but Ill give you a call as soon as I hear something." I finished my errands and stopped by to see if any good news... he says "oh hey yeah, you got approved but I need you to bring some check stubs and a bill under your name." I said fine and left and came back right away excited because he said I got approved. I come back with everything and he looks at my paperwork and asks me to step outside to talk. My brother in law who I brought along as an advisor to get his opinion because hes purchased several bikes in the past and he purchased them there comes outside with me to hear what Ivan wanted to tell me by the way I introduced him to Ivan earlier when I had went back and Ivan asked me to bring the check stubs. Ivan turns around and looks at him and says "can I help you, you got any questions?"(as in what the hell are you coming over here for) So Ivan decides to tell me to bring an extra 1,000 or else the deal couldnt go down, after he just told me an hour before that I was approved. I declined and walked out. I decided to come back and ask what had went wrong. At this time Ivan was at his desk with a few people standing around. He tell me "look dude that past credit is what really fd you up" out loud. At that moment it he pissed me off because he made waste my time. He also made me go get all these things just to basically tell me I wasnt approved unless I put and extra 1,000 down or got a more pricier bike because he basically wouldnt make any money off the deal. It sucks that I went through this waste of time. If you ever want to take a chance on them go ahead but just make sure they dont waste your time.

VA

Vasily Artyukhov

The Honda service department is firmly on track to get someone killed one of these days. Assuming these are the same people who prep the inventory for sale, good luck purchasing bikes, too. I brought in my bike for repairs after being backed into in the parking lot. When the work was done (a month later), as I was stopping in a traffic light on my way back home from the service, the shift linkage rod fell out of the mount - just like that, I look down and see it on the road under my freely dangling shift lever. It is only by accident (no pun) that I didnt take the highway back home that day, and that the linkage fell out on a red light instead of at 60 mph: normally I would but there was a long jam on I-610 that day due to construction and I decided to go around. But even simply having to push your bike from the middle of a wide and busy city road is neither fun nor safe. Forgetting to tighten the linkage was not the only sign of sloppy work that I noticed: there were also some electrical wires not affixed to the fairing the way they ought to be. These are just the problems I discovered during my 10-mile ride out of the shop - obviously theres no way to be sure nothing else is still waiting to happen. Apparently I was being charged $90/hour for labor on this job. Besides sloppy workmanship there also seems to be a general attitude of not taking the job seriously. Speaking with various people in the service department I was told that "everybody makes mistakes" and "were human" and "it happens". I question if these people display similar magnanimity themselves if, say, a surgeon patching them up (maybe after their bike fell apart under them due to a careless repairman) forgot to reconnect a blood vessel or reattach a muscle - "oopsie!" ¯\_(ツ)_/¯ In a business that handles equipment where breakdowns can and do cost people their lives, such dismissiveness doesnt strike me as adequate attitude - not from employees and especially not from the manager (quoted above).

SE

Sevas666Tra

My boyfriend and I stopped into Stubbs on Telephone rd a couple weeks ago on a Saturday around 4pm. We were greeted by Eric. He was a super enthusiastic and extremely helpful. My boyfriend and I had only been riding twice and were trying to find out about some cruisers. Eric directed my boyfriend to some used bikes that he was interested in. I wanted a starter bike. By the time that we had looked and asked all of our questions, I was ready to buy (My boyfriend was still reluctant). By this point, it was already 5pm. They were closing. I then told Eric that I would buy if they could deliver that same day... Eric met with his sales manager- Ivan to see if it was possible.. By this point my boyfriend and Ivan had easily negotiated a deal on a used 2009 Suzuki Boulevard M50. My boyfriend couldnt refuse the deal. Im not sure how Ivan convinced his guys to inspect, wash and deliver these two bikes, after hours, but he did. Tommy and Kenny were awesome. As we worked on the finance part, they both prepped and delivered the bikes, well after close. The best part of the experience was probably dealing with Paul the finance manager. He had to quickly work out two deals after hours on a Saturday. They all delivered, and beyond expectations. The experience went past the initial day, and Im still in disbelief about how they tend to their customers needs. We both are loving our bikes and look forward to taking our classes at Stubbs. I asked for a list of the names of the guys we worked with, they all deserve to be noticed. Thank yall for making this exciting experience well worth it. Yall deserve this review.