Scootersmith

Reviews 5

JI

Jill W

I asked Steve to fix a loose headlight on my Stella scooter. I assumed he would order the correct part and replace the broken item. He didnt. He put a huge screw through the exterior of the frame into the light fixture to hold it securely in place. I also had him replace a battery. After a short while the bike stopped starting. I asked him to replace the starter since it wasnt starting on a new battery. Over a week later, he called stating that I didnt need a new starter, but that my battery did not have water. When I explained to him that he was the one who installed the battery he became belligerent and said he would NEVER put in a battery without water. He then demanded that I pick up my bike immediately and pressed me for a time that I was going to pick up my bike. His hours are very hard to work with, noon to 6, so I told him I would get in there as soon as I could and quickly ended the conversation because he was being so rude and aggressive. He then called back and left a message which said he was going to start charging me a storage fee. Really? It took you longer to diagnose my waterless battery than it has been sitting there waiting to be picked up. Wow. With his flash temper and questionable work quality, I am not surprised to read on Google reviews that others have a court case with this guy. I went to pick up my scooter on a rainy day in Houston. I would not have normally ridden on a rainy day, but he was so mean that I wanted to be done with him for good. Subconsciously, he must feel some culpability in this, because he did not charge me to replace the battery - however he yelled at me outside of his storing stating that I just stole from him. Seriously, Steve? I am a middle-aged housewife who likes to ride a scooter to play tennis - do you think I am devising this plan to steal a scooter battery? He claims that I somehow emptied the battery of water. I take my bike in to have the battery changed - I dont touch the mechanics of any part of the bike. Why on earth would I remove that battery to deplete it of water. Then to shout at me that I just stole from you? Crazy!

---

TE

texn8

My stepson bought a scooter 2 years ago and put 326 miles on it before going into the Army. The scooter had a slightly gummed carborator and it needed to be cleaned,. When I brought it home (from my stepsons) 4 weeks ago, I immidiatly put in a new battery from Pep boys and changed the fuel and oil. It ran, but had a stuck fuel metering valve or a gummed-up fuel bowel. (All pretty standard stuff). An easy fix by all accounts. Ive worked on 2-cycle engines for years, but I have been swamped at work. When you take a scooter to Scooter Smith, you are told "anything under $300 in repairs, we will repair without notification". Hmm,, that concerned me but, surely a gummed up 2-cycle carb couldnt be over $100. A kit cost about $6.00. It takes about an hour (if I do it). Less if your familiar with this product. I was soo busy and didnt have access to a carb kit, so what the he__, Ill let them put a carb kit in it I thought. I dropped it off and was told itd be a week or ten days. Three weeks passed and I went in. Seems they didnt have my scoot. It was in their "other"shop. WHAT? "Yeah man, Im down to just 1 guy and sorry but"....... So today....3 weeks (exactly) after I brought it to these morons. I get a voice mail. ""Scooters ready, itll be $280." .. YEAH, IT NEEDED A NEW BATTERY!!! And and oil pump!,, Plus the carb..... Folks Ive worked on 2-cycle engines all my life + I just put in the new battery.. Anyway after calling them out on their lies, they said they would donate the new battery. PLUS, they said, well, we got the old oil pump to work! So we dint need to change it. Really?? I was so pissed, having to pay $240 for a $6 carb kit and a pack of lies. If I were the litigious type, I litigate this, but, again whos got the time and money. These guys are, IMHO theives. AND ILL STAND BY MY STORY, and have and independent mechanic testify that they are lying. BTW, When I got it home my new battery has been swapped out for an old battery that is at least 1 1/2 years old Dont think about using these people.

---

JE

Jerry Duvall

I purchased a NEW 2015 Lance Cali Classic from Urban Motorsports in Austin Texas back in July of 2015. Had 250 miles on it and it wouldnt start. Called ScooterSmith on the phone to see about having them look at it for Warranty work and they proceeded to diagnose it over the phone that my problem wasnt a warranty issue. The owner was very condescending and spoke to me as if he didnt care if I used their services or not. I purchased it in Austin at the time because ScooterSmith was not a carrier for Lance yet. I called Urban Motorsports and they drove to Houston to pick up the scooter. Took it back to Austin and found that there was a factory defect with the carburetor. It WAS COVERED under the factory warranty. I would NEVER recommend that anyone do business with ScooterSmith. I have contacted Lance as well to tell them of my experience with these people in hopes that they would question their decision to allow someone so sorry and unfriendly to represent their line of scooter.

---

TK

tk tk

Just pur chased my first scooter from these guys. I didnt know where to go in Houston to purchase , initially visiting Vespa but decided on a Buddy, and Google suggested scootersmith Chase was my salesman but everyone that works there, even the customers are so nice and willing to help. The staff is extremely knowledgeable as they are scooter owners themselves and what I love best is you can hear and see they do not want you to rush and buy, they want you to be completely satisfied with your scooter , so they take your 12 phone calls a day , they give you information to research and they go above and beyond to help you make a decision. Chase delivered same day despite a hour+ drive for a respectful fee! These guys rock!!! I appreciate the level of service and I ultimately purchased from them because of their great service - I know that if I ever had any issues with my scooter , they would asist me as if it was their own . Team Scooter smith :)

---

JO

Joseph Erenwert

I have been dealing with Steve , the owner operator, for nearly three years. I have two Chinese made scooters that have basically been great bikes. Almost every time I have taken my repairs here, the bike has come back with cracked and broken parts unrelated to my repair. One time it looked as if it was dropped and the assembly by the throttle had to be tapped up. He did not want to take responsibility and just repeatedly remarked the Chinese scooters were cheap and I should get one of his Tai wan made ones ( for $2,000.00 more) another time the back signal light was broken off from the plastic fender ( I found out on the way back when I heard it hitting my wheel. The last straw was when I got back my bike and its making a knocking noise that will probably cost me much money (but no more to him) His prices have continued to get higher as his attitude has gotten lousier. Bad business at this place- suggest you find another repair man.

---

---