|Related:||ikea miami photos|
|Address:||10005 NW 21st St, Doral, FL 33172, USA|
|Working:||8:45AM–3:45PM 8:45AM–3:45PM 8:45AM–3:45PM 8:45AM–3:45PM 8:45AM–3:45PM 8:45AM–3:45PM Closed|
I WILL NEVER BUY FROM RANA AGAIN Purchased a Sofa bed and a bedroom set for my parents in this Rana store. We spent about $2000, which we thought was a sweet deal. It wasnt. One of the springs of the sofa bed broke after just a couple of months and pupped out. They give a 3 months warranty on furniture, but after a little research on the internet I found out thats BS and they have to repair it anyways, because the 90 day warranty is a fairy tale. You have to confront them with that, of course, because when you dont know they will tell you a story. After going to the store and personally describing the case I was told that they will call back. After 6 weeks I called them again a couple of times following up on my case. The manager was never there of course (because as a manager of a Rana store he had always to be elsewhere, just not in the store he was working) so I had to go to a closer Rana store in Pembroke Pines and speak to a manager there. That lady was very professional and competent and she called the other manager in Hialeah to clarify the situation. I was told he will call back. After 4 months and several phone calls the manager from the Rana store in Hialeah still did not do anything about the broken spring that was just about to pop out through the leather of the sofa. So I went again to the Rana store in Pembroke Pines to ask, what to do. After paying a $50 fee I was told someone will call and come to repair the sofa (the manager from Rana in Hialeah was in charge of that task tough- guess who never called..) After calling there multiple times and being very upset on the phone, someone finally showed up and picked up the sofa. Of course it took another month and several phone calls to get it fixed. Overall that whole drama took 5 months to change a spring! After 3 months it broke again on the same spot. We bought a sofa from a different company. We wont buy anything from Rana ever again. Their customer service is literally non-existent as some "managers". I am very disappointed. That was by far the worst experience. I was treated like an idiot.
La experiencia de compra fue realmente excelente, la atención del personal de la tienda es súper amable te hacen sentir cómodo y con paciencia te brindan un recorrido de opciones para que elijas lo mejor de acuerdo a tu gusto. También cabe resaltar la organización de la tienda y su limpieza son cosas que quizás habeces no tienen mayor relevancia pero marcan la diferencia y te hacen sentir a gusto en el sitio en donde estás (en mi caso). Tuve con mi esposa una grata experiencia de compra aquí y los recomiendo para quienes deseen comprar artículos de muebles para su casa
Yo tuve una experiencia fantastica en mi compra en Rana furniture.altamente les recomiendo la tienda que esta en la 47 del nw y el palmetto.alli pueden preguntar por Ivan Rosado el fue el vendedor que me asistio y tanto yo como mi familia quedamos encantados.desde que llegamos hasta terminado el negocio el estuvo todo el tiempo pendiente a todas nuestras inquietudes y nos dio mucho gusto tratar con el porque te percatas que esta persona tiene un gran conocimiento acerca del producto que esta vendiendo.ademas nosotros somos una familia latina y el habla un español tan claro como yo.
El lugar y personal del centro son maravillosos, en especial la atención de la representante de venta Yanicel la cuál nos brindó un excelente servicio además de un carisma espectacular, le agradecemos el haber adquirido un un producto gracias a su buena experiencia. Cómo clientes les recomendamos a otros clientes que visiten ése lugar para que obtengan una excelente experiencia cómo la nuestra. Gracias
Total disaster! Was sold a bedroom set that I was told I would be getting the damaged floor sample bed which they would repair which I accepted and the reason for the delay of the original delivery date. Then when the delivery arrived ALL the pieces where from the floor sample that is totally scratched and damaged! I sat with the sales person and she showed me that in the system there were new pieces in stock except for the bed which I accepted. Now Im told everything sold was the floor sample. No supervisor to speak with and the sales person is also not there. When I finally spoke to the sales person she did recognize that it was her mistake for assuming that I would get the other pieces in stock from the warehouse. Still waiting on outcome and solution.
Son Muy amables pero lo que venden no sirve. Compre un juego de Sala y despues de un año se esta pelando por todos lados. Llame al seguro y dicen que ellos solo cubren en caso de accidentes no en cuestiones del material. Asi que fueron mas de 1000 dolares tirados a la basura.
Worst experience ever, they convince you to get insurance for your furniture then you have to take pictures , explain what happened to them wait 2 wks to tell you it was denied .I had bought also a recliner it will make a weird noise so they send some guy to fix it ( as a courtesy call) because you only have 90 days warranty with them, he fix it, but it last 2 days. Now motor is dead , it has not been a year I am trying to reach them and it cuts me off. No answer. I had to give 1 star because it wont let me post a review.
They had one price on the website and when I showed up to purchase the bedroom set they put up the price on me. This is called FALSE ADVERTISMENT. You cant lure customers with one price and ask them to pay another. Maria Fernanda their website manager immediately changed the price online. Juan Castillo said they had to Honor the price they advertised on their website. Carolina the sales agent was extremely helpful and provided a very pleasant customer service experience.
Muy satisfecha. La atención recibida excelente y muy profesional por parte de la vendedora. En todo momento nos ofreció un abanico de posibilidades a nuestras necesidades.Muchas gracias por ser tan buen servicio.
Never buy from this place... They have the worst communication between the store and their delivery people! I went in the store well in advance and placed my order for delivery on the day I move and requested a specific time which I was told would be fine!!!!!!!! So here I am moving into a new place with no furniture and a elderly sick mother that needs something to sleep on thanks Rana Furniture!
Maria @ Rana Furniture was an awesome salesperson. She gave me room to browse and find what I like. Then she showed me features I didnt even notice. She explained all my financing options so I could make an informed decision on what was best for me. Go check out Rana Furniture and ask for Maria Soto AKA Angie
Excelente servicio, atención y calidad en todos los muebles. Recomiendo al mejor vendedor de rana furniture calle 8 ANDRÉS FELIPE CASTILLO
Great experience with Rana Furniture! Professional and educated sales personal, took their time to help me choose bed sets and living room set one that fitted my family needs & budget. I am satisfied customer and blessed to have purchase beautiful furniture at low cost and high quality. Thank you so much