IKEA Tempe Home Furnishings

Reviews 3

LI

Lions81408

As a customer you would like to be treated with respect when wanting to return a purchase that may not work as planned. This is my story and I hope that all IKEA shoppers beware. On 5/20/2015 I went in to return the RUNNEN floor decking boards that snap in together. I never thought that IKEA MANAGERS and EMPLOYEES would be so UNPROFESSIONAL and forget the simple GOOD BUSINESS ETIQUETTE. I went to the counter after my number was called and the female employee had an attitude when I said can I please speak with a manager. She seemed bothered and said pointing she is the one you want to talk to. I said okay thanks. The RUNNEN pack is 24.99 each and a quantity of 9 per pack. They are NOT DISCONTINUED! The female manager tried to play this line on me. I explained that I had gotten them from the clearance section the day before 5/19/2015. I said two packs that were tied together and then came back for the ones in the cart that were loose at night and not on the floor. They were in the back and employee brought them out for me and I went through them and got the ones that were not damaged. She said if I got them the same day and brought them back the same day that would be okay. She said within 13 hours. She said no one would be like shopping in the store for 13 hours. I am not sure what she was talking about but it made no sense. I just looked at her said is there someone else that I can talk too who can make a decision. You are not going to lose money if you take them back. Someone else will buy them and be happy to get them. I thought it was going to work for the project that I need but they are not. Then she made a call and was rude right in front of me and my husband. Saying yes I already told her. I could not believe how rude she was acting. No manager skills. Passing us by came a male manager who turned toward us. I explained to him what happened and if he or IKEA could make a one-time return for me because I had no use for the RUNNEN floor boards. I express that they could resale them and someone else would be happy to buy them. I expressed they are NOT DICOUNTINUED you have them on the floor for 24.99 per pack of 9. The ones I got were on display. I express that I have been a long time IKEA customer and I have purchased many items here for my home. I never really return anything because I usually get the things I need and I am happy. I thought this would work but it is not going to work. He said UNFORTUNATELY because it was in clearance he could not take it back like mattresses etc. I said UNFORTUNATELY you lost me as a customer. He did not care. So sad that something so simple could have been handled so much better than what they did. There is always a way to make a customer feel like they are welcome to shop and to keep them coming back. I always had nice things to say about IKEA. I have not one good thing today. I will never tell friends, family, or co-workers that you should go to IKEA. NO HELP! NO SHOP!

LY

Lydia Aldaco

My family and I stopped to have breakfast in the kitchen. First of all the male behind the counter was not friendly and was doing a sloppy job putting our plates together. I even said, I dont want that plate since its sloppy so I gave it to my child. We proceeded the line so we can pay, as we were getting our drinks I saw a stack of to go cups so I asked the cash register rep for one & she said, "You have to use a glass mug because we are running low on the to go cups." I was confused so I said, "I want a to go cup & not a mug" she then says, "but I cant give them to you." Irritated by the response, I walked down the line since I was the 1st one in line & my 4 children were in the middle & my husband was at the end & was going to pay. At that point, I went around to the other register & asked the male for a to go cup & he then says, "I over heard the register lady already tell you we cant give you a cup." Im so not understanding these individuals, I clearly see the cups sitting on the counter so its not like Im asking for the impossible. At that point I tell him, "what do you mean I cant have a cup?!" In which another customer & his family were paying, heard & saw & the customer looked at me confused & was like Wow! Yes, I couldnt believe how these 2 cashiers from IKEA insisted I couldnt have a to go cup. So, the male cashier begins to ramble on & the only thing I heard him say was, "makes sense?" So I responded, " it does but it doesnt make sense" & walked away, my family and I were embarrassed & knew they werent going to budge. I felt belittled & thought they were talking down on me, Im an adult, not a child. As we began to eat our breakfast I called the # on the receipt & spoke with Cyndi the Team Leader. She apologized & brought out cups. I told her that she needed to talk to these cashiers so no one else will have to experience what my family and I were exposed to. She said she would take care of it & walked away. Food for thought: IKEA if your inventory is low or perhaps you dont provide cups keep them out of sight to avoid anyone from asking. Cashiers should present respect & curtiousness. Its apparent these individuals working this morning werent happy at all & demonstrated lack of attention. Also, teach your employees about plate presentation, food is art & shouldnt demonstrate carelessness. Not sure what the companys mission statement is but most definitely I didnt see joy or pleasure coming from any of the employees.

CL

Clarey Dees

As someone who has always loved shopping at Ikea for the reasonable prices and sturdy furniture I am so annoyed and frustrated with my recent experience that I will NEVER return. Yesterday, I went to Ikea Tempe, AZ to purchase a loft bed and everything that goes with it... I checked stock before arrival and was assured there were plenty. However, when I came to the self serve area, I was told there were none on the floor and the other 18 in stock were actually not accessible - they were up top. I was hoping to purchase an apparently popular item, which I was told always sells out - so if thats the case, why not bring more down initially? Proactive planning anyone??!?! As if that wasnt enough to annoy me after a wasted afternoon yesterday, I had yet another - much more unpleasant - run in today. I called around lunch time to check stock before making the 45 minute drive.... I was told - oh we only pulled down 3 today and they sold already....... riddle me this Ikea - a popular item, of which you have 18 in the warehouse, sells out the day before and you decide to only pull down 3 the following day - knowing there is a demand??? When I was on the phone, I requested to speak to the store directly, which I was told wasnt policy (man that word irks me) and then when I asked to speak with management in the called center the response I received was Why?.... oh wait - it gets better.... my response was some thing like The poor planning, archaic methods of doing business (cannot purchase online and pick up in store and cannot put items on hold) The representative of the International brand LAUGHED AT ME.......... yes, you heard me right - a customer service representative first asked why I wanted to speak to someone else and then laughed at my response. Ikea - you have a lot to learn about how to serve your customers. And Im sad to say you just lost one.