AutoNation Chevrolet Northpoint

Reviews 3

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Shannon Thomas

My Fiance and I went to buy a car there not long ago.. The salesman flat out lied to our faces and told us the car had a timing chain not a belt. Not only that but their service departments employees are just as shady as the sales team. See our email below to the GM and his response. Please.....Please DO NOT buy a car from this dealership. They are liars and obviously unethical. OUR Email: Hi Sherman, I must say that I am SERIOUSLY DISAPPOINTED with the experience I had there at your AutoNation Chevrolet. Not only did I receive misinformation about the 2006 Mitsubishi Eclipse I purchased on 8/29/15 but also have YET to receive any information on the extended warranty that I purchased too. On 8/26/15, I came in to test drive the Eclipse and during purchase negotiations, I had told Blaine that I wanted to know if and/or when the timing belt had been replaced before I purchased the car. I even gave him and Tony C. (who said the previous owner was meticulous and provided all the receipts for all the services done to the car) a few days to find out as they were working to get the payments where I wanted them; I also reiterated this to Blaine AND Tony C. before I left after the test drive. Not to mention, I again stated this to Blaine and the finance person, Amanda, when my fiancée and I came to pick up the car on 8/29/15. I was adamant about them providing me this information as it would have factored into my decision on purchasing the car, especially at the price I ended up paying. I was assured that I would be provided this information. My fiancée was witness to the fact. It wasnt until AFTER I signed all of the paperwork that Blaine provide me with any information at all, and it was only the AutoNation 125-point pre-owned vehicle inspection checklist with N/A next to timing belt (in Blaines words meant timing chain) and the factory service book that comes with the car. The book only shows what the previous owner did himself, which were all oil changes and noted as SELF. Its obvious that the tech performing the "used car 125-point inspection" did not complete it thoroughly enough. The N/A next to timing belt on the checklist means he didnt bother to check it NOT that it did not have one. As an FYI, the eclipse has a timing belt NOT a timing chain; so I have had to have the timing belt and water pump replaced (which cost me $800) because it is overdue based on the mileage and before anything serious happened due to that. Also, after driving around 200 miles, the SERVICE ENGINE SOON light came on. I had the car checked out and one of the catalytic converters is bad; so I will have to have that repaired which is going to cost another $800. (The light had been on recently for this issue; the service center at which I had this done informed me that the cars computer shows a recent history of this), meaning that the tech probably disconnected the battery to reset the code rather than repair it (the light will come back on after 150-200 miles of driving if no repair has been done and there is still an issue). GM Sherman Holland Response: From: Holland, Sherman Date: Sep 10, 2015, 11:08:34 AM To: C Hutner Subject: RE: From the General Manager of AutoNation Chevrolet Northpoint. Charles , I apologize for you having a issue with the car . We inspect our vehicles to our guide lines . We do look over the vehicles as for the converter or the timing belt if there working than we don’t replace . There wear items . Sorry for your issues Obviously their inspections include lying and resetting computers so you dont know what is really wrong with the car. Worst car dealership ever. Better Buisness Bureau and Lawsuit...Her we come!!

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Matthew Gayhart

I bought a car from this dealership on Saturday May 12th. This was my first new vehicle purchase. As I was driving away in my new vehicle, I felt very proud of myself and felt a great sense of peace knowing that I had a vehicle that is trustworthy and reliable. Yesterday, May 19th, this peace was shattered and I will never fully get it back in this vehicle. After working 24+ hours straight, 2 hours away from home, I got off of work at 4:30am ready to go home and get some much needed rest. At 5am, after 30 minutes of driving, my BRAND NEW 2018 CHEVY EQUINOX with ONLY 540 miles on it began to overheat. I was forced to pull over in a poorly lit part of town that I felt extremely uncomfortable in. I immediately called OnStar to bring me a tow truck. OnStar got me in contact with Chevrolet Roadside Assistance. I was told that a tow truck would be at my location in 20-40 minutes. Shortly after, I got a call from the tow truck company saying because of morning traffic and being behind schedule, they wouldnt be able to get to my location until 7:10. After several more calls, a tow truck that bailed on me, and 5 more hours, a truck FINALLY showed up. THATS RIGHT! I waited on the side of the road for 5 HOURS after working the longest shift of my life. When my tow truck arrived, I asked him to take me and my broken down 2018 Chevy Equinox to the dealership that I purchased it at, AutoNation Chevrolet Northpoint. Upon arrival I asked to speak with the General Manager of the location, Mike Warner. I was told by several hesitant salesman that Mike Warner wasnt available and theyre not sure when hell be back. I told them that I was going to get some lunch and that Id be back shortly to speak to him. When I came back, Mike Warner was back from lunch. I went into his office and explained to him the hell that I had been through that morning. I told him that I will never have the same peace of mind that I had after I left the dealership and that something needed to be done to make up for this. Rather than being sympathetic to my troubles, Mike Warner said that having a vehicle over heat is not a serious problem. He said the same thing has happened to him and he got it fixed and he moved on…..I was in absolute shock. I insisted on speaking to the GM, Mike Warner, because I wanted to be heard. I wanted something to happen to make me feel better about the situation. Instead, I was told that my concerns were not valid and that it wasnt a big deal that my 2018 CHEVY EQUINOX WITH 540 MILES on it was over heating. It wasn’t a big deal that I had to sit on the side of the road for 5 hours because of the incompetence of the Chevy roadside assistance program. To make matters worse, Mike Warner began interrupting everything I was saying and kicked me out of his office. I was blown away by this. As I was leaving, he raised his voice at me in front of all of his associates and future car buyers. Not only did Mike Warner lose all future business with me, but he lost business with everyone I know. STAY AWAY FROM THIS DEALERSHIP. This place fits every stereotype associated with sleazy car dealerships. If you are looking for a dealership that offers customers top notch service, this is not the place for you.

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Edd Stanley

In 2007, I brought my vehicle into Autonation Chevrolet Service in Alpharetta for service due to the engine light coming on. The diagnosis by the Chevy service center was that the fuel inlet valve was fractured and the entire fuel tank would need to be replaced on my 47,000 mile (out of warranty) Trailblazer. The cost to replace to replace the tank would be $680. I took my car to an independent mechanic for a second opinion and the price was much more. Because my car would not pass the emissions check, I agreed to have Autonation perform the fuel tank replacement. Now 8 years later, I received a letter from GM saying that I am entitled to be reimbursed for the fuel tank replacement because the fuel inlet check valve was a chronic problem in most all vehicles of my same model. I took that letter, along with my invoice from 2008 into the Service Department at Autonation where I had the work done. The immediate response from Tim Phillips, the service advisor, was, “You did not pay to have the fuel tank replaced, my friend. Look on the invoice. It was free of charge.” It was true that the invoice showed that the fuel tank was not charged for; however, I incurred a $680 charge for a transmission flush, a power steering system flush, a brake system flush, a fuel filter replacement, and a few other things. Mr Phillips said that it says here on the invoice that all of this work was customer requested. I, in fact didn’t request any of that – I just needed the fuel tank repaired so that it would pass emissions and I could be legal to drive my car. The bottom line as I was leaving the service center was that I was not getting a reimbursement. When I returned home, I called the number for GM on the letter that I received. The first person I spoke to was sympathetic to my situation but she had to connect me to her supervisor to get something done. When I explained my story to the supervisor, she told me that she needed to get Autonation service on the other line and hear their side of the story. When the supervisor got back with me, she explained that all of the work that was billed for was work required as part of the fuel tank replacement. She explained to me that when the fuel tank is replaced, the procedure is to flush all fluids in the vehicle as well. I told her that that can’t possibly be true. She said, firmly, that it was true and that I was required to pay to have it done even though the fuel tank replacement is free. After that conversation, I visited the A1-Honest mechanic to confirm that her story was complete rubbish. So what happened here is this: Autonation knew that the fuel tank replacement would be free for my out of warranty car. They also knew that I *did not* know that it would be free. So to generate some revenue, they used some accounting trickery to bill $680 to all of the fluid replacements while the tank replacement was free from GM.