Nalley Ford Sandy Springs

Reviews 3

ST

Stick Man

Poor service after the sale. Cannot recommend. On October 17, 2015, we purchased a Certified 2013 Ford Edge SEL. The salesman, Bill P. was pleasant and helpful and, the finance manager was awesome. We completed paperwork and left the dealership with a known problem - Low Tire Pressure Warning. Although the salesman noted the problem and had the car go back into service, we still had the issue. It was believed that a reprogram of the sensors was required. After a short time, I found that adding air to the right rear tire solved the problem - go figure. A few weeks later, the tire needed service again. I took the vehicle to a local shop and they found a plug in the right rear tire, near the sidewall. This is not a proper repair and, one that cannot be properly patched. The day before yesterday, I contacted the salesman, Bill P, about finding the problem with the tire. He said he would get back with me. The next day, I called again about the same issue. Later yesterday I received word from one of the managers, Scott, that because it had been over thirty days, there was nothing the dealership could do for me. Both people I talked to advised me that there was no way that anyone could PROVE that the tire came from the dealership at the time of purchase with a plug in it. - Basically, they are calling me a liar. While a replacement tire at no cost to me would have been great, I would have been happy with a discount on a tire. Not once did anyone I speak to ask what they could do for me or, what I hoped to gain from contacting them. They could not see past the fact that I had the vehicle over thirty days and, there was no way to confirm when the plug was installed. As additional information to the folks at the dealership, I would like to again reiterate that no one asked me how they could help me with the problem. I would also like to add that the time allotment passed quickly because, 1) The dealership is roughly a one hour drive for me one way. 2) I work extended shifts and overtime. 3) Ive made one trip to lower Alabama to move family out of an apartment. 4) I made one trip to lower Alabama to be with my 96 y/o mother who had taken ill and had to go to ER. In closing, the last bit of interaction I had with your dealership offset the decent time I had from my purchase experience. I feel that if someone would have taken the time to talk with me about the issues, I may have come away feeling different. However, due to lack of communication, customer service short-comings and general degradation of myself as a person by basically blaming me for the plug in the tire, I cannot in good faith recommend your dealership to anyone. If your dealership would not stand behind the Certified product with a replacement unit, the offer of a discount would have been nice. The tire is not repairable. The replacement of the tire is over $250. Please do not respond with your canned statement. Happy Thanksgiving, Jim And there you go, posting the canned statement. If you were serious about helping, the company would have contacted me directly as I contacted the company directly, reaching out for help. A replacement tire, at no cost to me would have been the right thing, however since I have already spent the money on a replacement tire, a full refund from the company would be appreciated. Thank you.

HA

Hamad R

I am just dumb that I did not read those many negative reviews before I bought my brand new 2015 Mustang. I was avoiding buying used car so I can get away with sales man trick and lies, but that happened with me of buying a new car at Nalley Ford Sandy Springs. First of all, I found these really nice red 2015 mustang full loaded at their dealership and it was about 3 hrs away from me, So, I decide to buy it since it has reasonable price and drive it to D.C. to enjoy the road trip. I came and the car was unclean and after I bought it and I sign that the car has only 10 miles, so it is brand new car. However, when I got it around 9 p.m. after they close, and I still in Atlanta trying to hit the road to D.C. I checked the miles and it was 216 miles!. So, the car been driven for about 200 miles which is a lot for a brand new car.I called Kim tomorrow and I told her and she told me after she talked to her manager that she is sorry for that and it was an internal things that they will make sure that never happens again. I was like that wont benefit me any thing as a customer but I was fine since the car I like and I will enjoy it in D.C. and wont make that different. However, after 800 miles there is really noise in the disk whenever I hit a break like 6 year old car, and the screen start to turn off and turn on almost every half an hour for about 4 times in couple of days. I called Cory and I told him about the issue and the car been driven for 200 miles. He told me any car has 1000 or 5000 miles consider brand new!!. I was he man okay I will return the car if it is like that and you can sell it as it is new, it is only has 800 miles. he said no. He did not why the car been driven like that, so he gave me many excuses or explanation that is not sure why it is 200 miles been driven. one of them he said it is been test driving and we cannot prevent customers not to test drive the car they want. I was like you so many mustangs on front of me, you can only let one mustang for test drive not each one. Also, if they test it for 200 miles that 3 miles at max for each test driving, so how many people will test it. In addition, they will be really tough in the car when they test it. I fixed the disk under warrant, and the week after it the car been shaking and I went to the service and they are going to replace the brakes. I feel I am buying a used car not a brand new one, I been to the service almost every week since I bought it last month. Also, the problems with them after sales. I have a problem with them in the title, They were really nice with me and promise to mail after one day of buying a car and that I do not need an insurance. However, they been rude after I bought it and the they told me I have to do an insurance and they would send it to DMV not me as we agreed. Also, the title been sent after two weeks not after one day of purchasing the car as we agreed. In short, DO NOT BUY FROM THEM BRAND NEW CAR, because it will be used car at the end, and they will use the tricks of sales man as the the one selling you used ones. Save your money and buy used one

BA

Balavyas Kancharla

At least show some courtesy! I was there in the dealership on Saturday 03/11 to purchase a Focus ST AGAIN, after my 2016 ST was totaled in an accident (I bought my previous ST from the same dealership in Nov 2016) I was promised a certain $ figure out of the door. I gave a 1000$ deposit and said that i will be back on Monday to complete the paperwork. I went to the dealership on Monday again, hoping to finish the paperwork. Then started the "Deal - No Deal" / "oops this was what we meant on Saturday" stuff. They came back and said that the "guy in the back office" do not agree and the new out of the door rate is 2400$ more than what we had initially agreed for on Saturday!!!" I was shocked! I mean, if you want to say NO to a customer, especially a customer coming back for the second time to buy the same car, at least show some courtesy. That "guy in the backoffice" should have had the courtesy to meet me in person and explain what happened (even if its a lie). I even offered that I can pump in another 500$, but was shown the way out. Mr.Ollin and Mr.Chris were really fair in what they did in my case communicating the response from the "guy in the back office". But the "Guy in the Back Office" should have had some respect and meet me in person to say "I am sorry, we cannot do this"!!! AT LEAST!?? "" How could you raise the price by 2400$ in 2 days and tell the customer to get out??!! The reason I am writing this review is because, as soon as i left the dealership, I sent an email to "Angela Krause Ford" with the numbers i am looking for and was immediately given the offer (with the additional 600$ on top pf my "Saturdays price" by Nalley). I am going to that dealership late this week to sign. Net/Net: Mr. Ollin and Mr.Chris were really good, but if "the guy in the back office" is the one who finally approves or rejects, the "guy in the back office" should come out, meet the customer in person and at least say "Thank You" (in happy case) and at least a "Sorry" (in my case) So, when you go to this dealership, ask and confirm if the "Guy in the back office" has accepted or willing to accept your price!!! In total, i had wasted 3 hrs on Saturday and 2 hrs on Monday and walked out empty handed from this dealership. Sorry, but not going into this dealership again. Note: As a customer, i feel that any business transaction should be "transparent" Not sure why the "guys in the back office" always sit in the "back office" and why the gentlemen facing the customer would always have to run back and forth to the "guys in the back office" for every single dollar difference! I think the "guys in the back office" should come out and actually deal with the customer if they are the ones pulling the strings! Anyways, no hard feelings towards any person, but just bad experience.