Luther Hopkins Honda

Reviews 3

JE

Jessica Urbanski

I would never recommend anyone to visit this location and I will never continue business at Hopkins Honda. Purchasing a new or even used vehicle is a major event for any individual or family. After needing a new vehicle due to issues on my previous SUV, I conducted research and numerous searches for a reliable and professional service establishment. Upon finding Hopkins Honda through recommendations, I decided to take the plunge and visit their location. After arriving and test driving two vehicles in a reasonable amount of time, I made the decision to purchase a 2012 Honda Accord. During the purchasing process, the service was adequate and I was able to progress with the sale. After discussing an issue with a scratch on the gas tank and before signing any papers, the salesman, Lamarr Ratliff, guaranteed that this scratch would be made to look better than it is. He mentioned that it would not look perfect, but that a gentleman in the service department could make it look better, which was reasonable since it would be no cost to me and it would make the car look more presentable. He stated that the gentleman he knew within the service department could work on the vehicle the next week, on Tuesday or Thursday, and that he would contact me to set-up a time to bring the car in. At this time, three witnesses were present to hear his statement when he affirmed that the scratch would be made to look better than it did at the time. I purchased the vehicle and after the papers were signed, Lamarr treated me with disrespect and went against his word. He proceeded to never contact me, at which time, I continued to try and reach him with no response. Then, after finally getting a hold of him, a month later, he ensued by scolding me and arguing with me about who called who. He then proceeded to try and resolve the conflict by offering me a $50 gift card, which I have still not received, and had me call the gentleman from the service department, which was unprofessional. Last week, on Friday, I was able to make an appointment with the service team member at the Nissan dealership in Brooklyn Park since he is at this location on this day. I drove to meet him for the appointment, and after looking at the scratch, he explained that there was absolutely nothing he could do to make it look any better. He mentioned that you would have to paint the whole side panel, which could pose a problem since the paint would not completely match. He continuously explained how the scratch could not look any better and that there was nothing he could do to help with the issue. The service team member was polite and helpful through the whole process, even though he was unable to fix the issue. After contacting Lamarr about what happened, he proceeded to tell me that he does not argue with his customers and that he does not have time to argue with me. When I contacted him, I stated what happened during the meeting and asked what he is going to do to help resolve this issue. At no time did I yell or argue with him, but he continued to tell me that I was arguing. He then mentioned to come in to the dealership since he wants to help make this situation better so I could talk with the manager and him. I am completely dissatisfied with the expectation that I am to fix this issue, essentially by myself, since I was never taken care of in the first place with purchasing this vehicle. I was lied to and disrespected continuously throughout this whole process and nothing has been done since this to come to a resolution. I would never recommend anyone to visit this location and I will never continue business at Hopkins Honda.

A

A Private User

I brought my Acura to Hopkins Honda to get some codes ran and dash lights turned off during the "Lights Out" promotion in January and had some problems during the visit. First off, when I scheduled the appointment, it was scheduled for Feb 2 (scheduled on Jan 27) so I had asked the receptionist if this was going to be a problem getting the service done as part of the promotion and they said it wouldnt be a problem at all. Once I had arrived in the service department it took a few minutes to even be greeted or acknowledged by anyone there with multiple people walking by during this time. Finally, when I had been greeted they told me the diagnosis was gonna cost $79! I told them I was told it would be part of the promotion so they had to ask for permission to get this covered(maybe put notes in the computer what was explained during the scheduling). After that was figured out, they had told me it would be an hour to an hour and a half wait time (I was waiting for the car at the shop) and I didnt have any problem with this, even though I know running codes only takes about 20 minutes. Once an hour and 45 minutes had passed, I walked up to the counter to see what the status on my car was and they hadnt even started working on it yet! Now I was pretty irritated. They told me to go back inside and wait for them to come and get me, so I did without any fuss. Another 30 minutes or so passed by and they finally came and told me what was going on and told me they turned off all the lights and I would be ready to go shortly. They pulled my car around and as soon as I got in, everything they had moved out of a cubby to get to the plug in for the computer was scattered all over the front seat when (in my opinion) it should have been put back in the cubby where it originally was. Thats a small thing, but added up. When I pulled away, I noticed the light wasnt actually turned off, so I turned right back around and brought it back in. Now I had to go back in and wait for another 20 minutes so they could start all over again. So, after being told it would be free, they wanted to charge me for it. After being told it would take an hour to an hour and a half, it wasnt even started after an hour and 45 minutes. After being told all the lights were turned off, they in fact were not and I had to wait even longer. I have worked in dealerships before and customer service is a huge part of their business in todays world, "Under promise and over deliver" is the typical way. This type of visit would be frowned upon where I had worked in the past. The part about not being greeted or even acknowledged means a lot as well. Busy or not, it takes .2 seconds to look up, smile and say "hi". Overall, I am not very satisfied with this visit, specifically due to the time waited. I understand that it was a free service, but it doesnt mean other customers are more important. If you want my business in the future, treat me well every time I come in.

GE

Gerard Balan

This review pertains not to Hopkins Honda directly but to Luther Collision and Glass, which is at the same location. Unfortunately, this Luther Collision and Glass is not listed in Google. Here we go: I have always gotten excellent service at the Rudy Luther Toyota at the Golden Valley location. Based on my previous positive experiences there, I just assumed that all the Luther locations have the same level of quality and service. Therefore, I chose the closest Luther Collision and Glass, which was this location in Hopkins. Unfortunately, I was sorely disappointed. There was a major scratch on the front bumper of my RAV4 that I wanted repaired as well as a few other minor nicks and scratches on the passenger side-door and the back. When I dropped off the car, I took the time with the "collision expert" to point out all the nicks & scratches I wanted repaired throughout the car. I was then given an estimate and was led to believe it would cover the cost for all the repairs. I agreed, dropped off my car, and picked it up two weeks later when I returned from vacation. I paid just short of $1000 for the repairs and was given my keys. When I returned to the car, they admittedly did an excellent job repairing the major scratch on the bumper, which was the worst offender. However, they did nothing to repair the other minor nicks and scratches on the passenger side door and the back. I went back inside to point this out and when I spoke with a different "collision expert," I was told that the repair of the remaining nicks and scratches were not part of the deal. I showed him their own piece of paper that clearly marked out all the nicks and scratches on the car and he stated that just because they are written there doesnt mean that it was part of the estimate. I was certainly upset at the level of poor communication and professionalism and he accused me of "yelling." His characterization was quite an exaggeration but nonetheless, he declined to do the remaining repairs. What shouldve been a joyous occasion turned into an unfortunate incident that left a bad taste in my mouth and ensures that I will never, ever return to this Luther Collision and Glass for any sort of service. It was only after this incident that I went on yelp to write a review when I read the other bad reviews. I am not alone. This is a pattern of bad service that will eventually catch up to them. If by writing this, I can save other potential customers the headache and heartache of their their poor professionalism and service, then it was worth the time it took to type this out.