Freeway Ford

Category:	Ford Dealer
Address:	9700 Lyndale Ave S, Bloomington, MN 55420, USA
Phone:	+1 952-888-9481
Site:	freewayford.net
Rating:	4.1
Working:	6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–6PM 7AM–6PM Closed

Location

Photos 100

Reviews 4

Daryl Bacon

I liked the car it had low miles and the owner took great care of it.....BUT FREEWAY FORD DID NOT DO ANY MAINTENANCE TO THE CAR OR AT LEAST WITH ALL THE RESOURCES THEY HAVE NOT EVEN A FIVE POINT CHECK THE FINANCE GUY STRESS THAT IT IS AN AS IS CAR AND THE PUT NO ATTENTION IN TO THE CAR FREEWAY FORD JUST BUY AND SELL TO THE CUSTOMERS SO I TOOK THE CAR IN TO A MECHANIC AND IT NEED A TUNE UP THE SPARK PLUGS AND BOOTS WAS BURNT OUT THE BRAKE OIL WAS BROWN OR GREEN THE FRONT END NEEDED SHOCKS SEND STRUTS AND THERE WAS A PIECE UNDER THE HOOD THAT WAS GLUED .......YES GLUED THE MECHANIC ASK DIDNT THE DEALER DO ANYTHING TO THE CAR I REPLIED NO....AND PERCEIVED TO TELL HIM THE CAR WAS FROM FREEWAY FORD I COULDNT EVEN GIVE A REFERRAL ABOUT HOW GREAT THE SERVICE WAS OR HOW SATISFIED I WAS WITH THE PURCHASE BECAUSE THERE PRODUCT THEY SELL SPOKE THE THE MASSES THE SHOP IS AN UPSCALE SHOP AND THE LOBBY WAS FULL OF CUSTOMERS SO I SAID NOTHING BUT I BET THEY WONT GO THE FOR THE NEXT BIG PURCHASE WORD OF MOUTH IS FREE ADVERTISING AND A MILLION DOLLAR AD CANT COMPARE TO IT........IN THE END I PAYED $1500 FOR THE CARS 99,000 MILE CHECK UP AND THE FRONT END WORK AND I HAVE TWO KIDS THAT WILL BE RIDING IN THAT CAR SO THERE SHOULD HAVE BEEN AT LEAST A SAFETY CHECK OF THE CAR BY FREEWAY FORD WITH ALL THE RESOURCES AND PARTS AND SERVICE ATTEDENTS THEY EMPLOY HAVE SITTING AROUND AT THERE DIPOSIAL THIS WAS ARE SECOND VEHICLE AND I BROUGHT MY FIRST CAR FROM MORRIES OF MINNETONKA THEY GIVE A FIVE POINT CHECK OF THERE CARS AND GANREENTEE THE VEHICLE WITH THE BUY HAPPY PROGRAM THAT THE INSPECTED THE CARS AND TRUCKS AND YOU GO HOME HAPPY THE FIRST DAY DRIVING YOU CAR NOT PAYING $1500 FOR A 99,000 MILE MAINTENANCE JOB RIGHT OFF THE LOT I BEEN BACK TO MORRIES OF MINNETONKA TWICE AND HAD MY MIRROR FIX AND A DIAGNOSIS FREE OF CHARGE BECAUSE I BROUGHT IT THERE AND THEY WANTED ME AND MY FAMILY HAPPY AND SAFE ALSO I GET 3 YEARS OF OIL CHANGES AND CAR WASHES FREE AND ANYTIME I NEED IT "ANYTIME" I WOULD DEFINITELY GO BACK TO MORRIES OF MINNETONKA FOR MY FUTURE PURCHASES

Sarah Sharp

Dear potential customers: do not bring your vehicle into this service department. They have yet to fix any vehicle I have brought to them. Their service advisors and manager are rude and not helpful. I have brought my new Ford there for warranty work on the battery, which in the first place they said it was not warranty (um its less than 1 year old and there is acid leaking out of the battery? cmon) then they told me it was fixed so I arranged to pick it up after hours. Well the vehicle would not start. Thanks to the sales department I had a vehicle to drive home for the night, and still yet the service department claimed it was not their fault! My other Ford, my truck, lost its fuel tank on the highway while I was 9 months pregnant, I had to get it towed and UNFORTUNATELY it was right by Freeway Ford... I had them to have them work on it. So four month later, my 4 MONTH OLD BABY and I had to stop and get fuel. While she was resting in the truck and I was filling the tank I noticed fuel POURING OUT from the fuel tank... SO I bring it back to Freeway and guess what? Its not their fault since its the fuel-filler neck. Ya know I maybe female but I have been a service advisor for over 2 years and I can darn well tell ya to put on a new fuel tank you have to remove the fuel-filler neck.. But now Freeway is saying its not the techs fault of course! So now I am being charged a diag fee and threatened if I dont pay they will keep my truck. I am absolutely disgusted with you people and will never be bringing ANY of my vehicles there EVER again.. I will keep reposting this where ever I can to avoid having anyone I know EVER come to your dealership!! ***UPDATE** after posting this Jim the general manager calls us to ask if we want to be borrowed the $50 dollars if we can not afford the diag! You all should have never been in business in the first place and I will be in touch with the BBB

Kirsten Blyth

(only giving this place one star because zero stars isnt an option) How many of you who work in retail/customer service have thought to yourself one day at work, "Man, I really wish I could tell this upset customer that we wont be helping them today because they might leave us a bad review." ??? Apparently, at Freeway Ford, this is a perfectly fine thing to tell a customer who was planning to spend about $800! Let me explain to you WHY I was an upset customer in the first place. I had purchased a 2012 Ford Focus Hatchback from a dealership in Madison, WI. While signing the sales contract, I agreed with the used-car-salesman that they were going to flip the bill for the repair of the rattling headliner (there was bulletin put out for this repair prior to me purchasing the vehicle). So, because I live in Minneapolis, this Madison dealership agreed to pay for the repair at a Ford dealership near me. Enter Freeway Ford... I called to make an appointment with them, and made sure to read them the bulletin number so that they would know which parts were needed for this repair. I took the morning off work, paid out-of-pocket for a rental vehicle since they did not provide one, and brought my car in the day of my appt. About 2 hours after dropping my vehicle off, they called me to tell me that none of the parts they needed to fix it had been ordered, so I would need to reschedule. CAN YOU IMAGINE MY FRUSTRATION?! So, I go get the un-fixed vehicle and they tell me that they will call me when the parts are in so that we may reschedule. Obviously, Im livid, but agree to wait on their call so that I can reschedule. A couple of days later, they call me to tell me that "they have agreed NOT to fix my vehicle after all because the GM was afraid of a bad review." .........evidently they do not realize how the internet works because looky here, a bad review.

Eric S

I love my 2013 Escape and had a good experience buying from Justin. Unfortunately my dealings with the service department have been less than stellar. I brought in my escape for a recall, and was told it would be a 3 hour fix. Six hours later, I was still waiting. I realize things happen and sometimes shops need longer, but six hours! Worse yet, when they gave me the keys and I went to go home, the service engine light was on. How could the mechanic not have noticed that when driving it out of the shop? So back into the shop it went for another half an hour. But the most disappointing, and unacceptable experience, was watching one of the ladies in the service department payment center. She was downright rude to guests repeatedly throughout the day. One lady asked when her car would be done and she simply laughed. Another man had a coupon for an oil change and asked why he was charged full price. Her reply was "well you cant expect to get this for free." And I watched yet a third customer go and get the service manager and bring him back into the payment center . This was after the short rude lady wouldnt even discuss a bill he had (The service manager told her to credit him $60) To be fair, two of the three women in the payment center were very nice. Unfortunately one has no customer service skills and needs to find another job. I asked about a free oil change for the trouble and was told "free oil change, you should be getting a free car." (I never did get the oil change) I bought my car from freeway ford and was a loyal customer. But I will not buy from them again or go back to them for service. It isnt asking a lot for a dealership to be nice to their customers and have a reasonable time frame for fixing things.