|Address:||3984 Sunrise Hwy, Oakdale, NY 11769, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 11AM–5PM|
AVOID!!!!!!!!!!!!!!!!!!!! I wish that I could give this dealership 0 stars. Nevertheless, I want people to be careful with the dealership. They are frauds. My sales person was Jason Jautze and the finance manager was Lisa Lomenzo. They both seemed very nice that first and I was content with the car. However, a week after I got the car the defogger was not working and the passenger airbag light came on. I contacted the dealership and they advised me to make an appointment with the service department to get it fixed. I made the appointment, took a day off from work to the car to be fixed. When I got there they said because the car is a Nissan and they are a Toyota dealership, (Lisa said) they would have to send it to a Nissan dealership for it to be fixed and it might take up to 2 weeks. Lisa advised me that I should take the car directly to the Nissan dealership and they would be able to fix it. I figured that it makes sense since I would be able to get the car fixed faster without waiting and I was not going to drive back to the Toyota dealership since it is very far away from where I live (50 Miles away). I took it to Nissan dealership on Northern Blvd. (they were very nice and professional), when I got there the, the service department said that my factory warranty expired at 38,000 miles and I would have to pay for the service by the hour ($275.00 per hour). I took the car and they fixed the problem but I had to pay to get it done. 3 months later, the car have been giving me some trouble that even the dealer cannot fix because they cannot detect the problem. I got so tired of trying to fix the problem that I decided that I will trade the car into a dealership that I live next to and get another car that is not a LEMON. I took the car to get appraised by an Acura dealership since I was trading in to get an ACURA. The guy appraised the car $3,000 less than what I bought it for. I figured that it was a good deal and I didn’t mind losing the $3,000 because I didn’t want to spend a lot of money every day trying to fix a problem that no one can fix. HERE IS WHERE THE REAL PROBLEM CAME IN THAT MADE ME WRITE THIS REVIEW, the ACURA dealership decided to pull a Carfax for the car. The car faxed showed that the car was owned by two owners and had two prior ACCIDENTS. The Carfax that was given to me when I bought the car had one owner and no accidents which made me buy the car. However, this is when it all came back to me, when I had asked for the Carfax at Sunrise Toyota, they said that their system was down and was unable to retrieve the Carfax. We came up with the agreement that since they couldn’t get the car inspected because it was Sunday. Jason volunteered to drive the car down to queens where they have another dealership in Forest Hills and we will finalize the paperwork so I made a down payment and again took another day off to pick up the car. When I got there he left the Carfax in the backseat of the car. Either the Carfax had been tampered with or it was an incomplete Carfax (which I was unaware of until now). Please keep in mind that this is my first car that I am buying at a dealership!!!! I have proof of phone calls, voice messages and emails requesting the car fax and the problems the car had when I had to make an appointment with the dealership. This dealership does not care about the buyer once they make a sale. I was given one set of keys for my car. Jason said that he would check to see if they have another and send it to me. I have made multiple attempts trying to contact the dealer. However, I always get the receptionist and she always tell me that Lisa and Jason are busy with customers or Jason is out in the lot and she cannot locate him, the receptionist said that she will give him the message and he will contact me. I have copies of all email, phone call, text and voicemail. I am now taking this to the next level and consult a lawyer in this matter since I have all the proof I need to start a case since I am stuck with a lemon and the car is not worth much.
It seems like all of the reviews Im reading that give 5 stars all belong to the sales team at the dealership. I dont have any experience with them, as my car was purchased elsewhere. My experience is with the service team. This is the only dealership my car has been serviced at, and I have just under 100,000 miles on my car. I have never had a pleasant experience with the service team at the dealership. I have also never had an oil change at the dealership that took less than two hours. This is excessive. Through high school and most of college, I worked at a shop and I have changed oil on literally thousands of cars. The most challenging cars took 30 minutes, including the time it takes to speak with a customer about any potential issues. On top of the excessive wait time, it always seems to be a problem for the "service experts" to answer questions about the manufacturer service milestones or the products they use in the vehicles. They dont offer clear reviews with you, but will instead tell you what services they will be performing on your car when you come in and how much money you will be giving them. If youre fortunate enough for them to remember youre waiting, youll be rung out at some point before they leave for the day. If you have one of the coupons they e-mailed you, they might take it if they feel like it. If they do happen to accept it, they will moan and groan and sigh while they give you dirty looks and adjust your balance. Im beyond dissatisfied with Sunrise Toyotas service team. I feel like there would have been at least one average experience by now, but there hasnt been. The sales team might be good (I wouldnt know), but if you buy a car from here you might want to visit another dealership for service. Id even say that Walmart offers more professional/honest service and takes better care of the customers than this dealership does.
Sunrise Toyota is terrible. They absolutely cannot communicate effectively with their customers. The only good experience I had there was buying my car. Since then, every repair has been riddled with incredibly lengthy wait times and a lack of communication. In my most recent experience, a service rep called me, I immediately returned the call but he was unavailable, so I left a message with the front desk. The rep left for the day without calling me back.... and still had my car at the shop so I was left to go another commute without the car. The following day he still displayed an inability to return phone calls. 2 years ago, my boyfriend came here to have a remote start installed as a Christmas present. They lied about pricing, but luckily he found out before installation and decided to go to Atlantic Toyota instead (they are awesome by the way). Last year, he decided to have bluetooth installed in my car during regular maintenance (as a surprise). When I received my confirmation email it said "DO NOT DISCUSS BLUETOOTH." When I arrived, the valet handed me a bill for the bluetooth, and when I sat at the service desk the rep spoke to me about the bluetooth. I asked him to read his notes to see if it said the bluetooth was a surprise... and of course the notes did say not to talk to me about the bluetooth but he did anyway. After all of this, I received a standard survey post maintenance. I was very honest in my feedback. No one ever contacted me to speak with me about my experience. I go to Sunrise Toyota out of convenience since I live nearby. I will now make the extra trip out to Atlantic Toyota in Amityville, where they know how to communicate with one another and with the customer.