Performance Auto Inc

Category:	Car Dealer
Address:	4475 Sunrise Hwy, Bohemia, NY 11716, USA
Phone:	+1 631-750-0717
Site:	carsonli.com
Rating:	3.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–4PM

Location

Photos 12

Reviews 7

Molly Bean

Like so many people on the island, my husband and I were finally picking up the pieces after Sandy... it was time to replace our car. We went to Performance Auto in Bohemia and dealt with Kate. She seemed so honest and non-pushy in every way (she was more motherly than a car salesman). She assured us the car was solid, had no mechanical issues whatsoever and would need nothing for at least 3,000 miles. She felt safe with us driving this one. Everything was so quick and easy... until we brought the car home. Within 48 hours, the check engine light came on. The car wasnt starting properly and drove rough. We were told there was nothing to worry about, theyll "take care of it." They didnt. Within another 48 hours, the light came back on and it was driving poorly still. We dropped it off again and were told "of course well fix it." We brought it home and the light came back for the 3rd time. So, we brought it to our mechanic who basically said "whoever tried reparing the EGR blockage is an idiot," but suggested we take it the dealer due to Lemon Law. Kate once again assured us it would be fixed: "Ill be there to insure this will be solved once and for all!" Guess what? After they had it for 2 more days, the light came on and the car drove even worse. This time, my husband and I dropped it off and threatened an attorney. Now, after the 4th time in 3 weeks, the car is the same. ***Each time, we politely asked for written documentation showing the issues and actual work that was done to the car. They say "ok" and conveniently forget to provide this information every single time! We know what they are doing- theyre avoiding responsibily by giving us the run-around until Lemon Law expires next week. Everyone has had bad experiences with dealers, but this has been an absolute nightmare for us. The mechanics are incompetent at best. The owner and Kate are deceiving us... and now were stuck talking to lawyers while trying to fix the car. Were decent people- it takes a lot to rattle us. This has been the absolute worst experience weve ever had buying a car and they have no conscience about what theyre doing. PLEASE go to a real dealer, so you can avoid the grief these people are needlessly causing us.

Doug Snider

Performance Auto asked if I would give them a review on Google about my vehicle purchase, so here is my true assessment. I dont like to give any review until Ive used the product or service for a little while. Ive driven almost 10k miles since it was purchased from Performance Auto. Its runs great with no engine lights coming on or any major issues. (Thank god) Shane was my salesman and he did his BEST to make sure that any of my concerns were taken care of at the time of purchase. (They fixed any of my concerns even replacing the rear struts). Shane is an easy going low pressure sales person with a great attitude and personality which is the type of salesman I love to deal with. Im not sure that I could say that for the other salesman. My overall experience was great with Shane but just ok with the preparation and delivery of the car. I would recommend Performance Auto to purchase a vehicle but I would suggest that you help them "Dot the "I" and cross the "T" on anything that the vehicle needs fixed or addressed.

Jenna Macri

Like any sane person, I waited a little while before writing a review for a used car dealership. (You never know when something might go wrong!) Went to Performance to look at a Wrangler they had on their website. Knowing how expensive Wranglers are, and after patiently searching for a used one both at dealerships and privately for years (3, to be exact), I was almost sure the price was too good to be true considering the condition and low mileage. Rob was great. I was not pushed or prodded to make a rash decision. In fact, I came multiple times and tried my hardest to drive the guys in there mad. In the end, I bought the car at an INCREDIBLY fair price. The truck is in excellent condition (people keep asking me if its brand new!) and Rob handed over every bit of paperwork and CarFax he had to prove the value of the car. Overall, very up-front guys. Dont be surprised if you cant talk them down on price, however - they price their vehicles mostly within fair market value, and they know it.

Tony P

I swear I dont know how people like this actually own a business. I called regarding a vehicle and "Richard" was not useful what so ever. I asked has the car had any service or maintenance done to it and he replied "I dont know" granted I knew the timing belt would be due for service soon and I would get the car checked out by a mechanic before even making an offer. Then I asked him is the price negotiable and he replied "no". So not only is the car over priced you want TOP DOLLAR with no service history period. Get a grip its shady dealerships like yours who make honest, hardworking people not want to do business with you. If I brought the car to a mechanic and he told me there will be roughly $1000 worth of service to be done to make it good to go and you tell me "not negotiable" then you are entitled to nothing and you do not deserve anyones business. If I could give zero stars I honestly would.

Jason Gonzalez

I purchased my BMW 335i on the 25th of February, from performance Auto. Before purchasing the car I spoke with Shane who guided me through the whole process. I never felt pressured in buying, which made my decision easier. A week after having the car I realized the rear struts were on their way out, I called performance auto spoke with Shane and the whole team and right away I was told to bring in the car. After dropping of the car I received a phone call and was informed that the shocks were indeed on their way out, I asked how much would it cost me? Right away Shane who has been with me through the beginning told me Nothing! We took care of it, it wont cost you a dime. That blew me away I was beyond happy, performance auto has gone over and beyond for me and the customer service was phenomenal. I had a great experience and highly recommend them to anyone in search of purchasing a car.

OdinsRealTrueStory

Went with my brother to buy his first car. Basically got the traditional car salesman swindle. He bought a Jeep Cherokee that seemed to run fine, but still had me a little concerned. The salesman gave him a warranty, "just so we know its safe." Got home, within 2 days the car was screaming. We brought it to our mechanic who told us the tranny was shot, that it had just been polished up to look nice. We brought it back and the same guy tells us its not covered by the warranty. Later talking to the mechanic the warranty basically covered things that would never actually happen to a car from basic use. Guy just put his hands up, laughed, and said "Thats the risk you run with buying a new car kids," then "insisted" we leave. These guys are nothing but scum.

Carlos

I found a Prius listed on the Performance Auto site that had everything I wanted, listed just below KBB price. Rob and Shane were supremely helpful, entertaining three test drives and answering any questions I had about the car. I got a *real* car history report too - something thats getting more and more difficult to come across. A week later, the Prius was mine and today I couldnt be happier. Ive had a sum total of 0 problems with the car so Im glad to say Ill be a repeat customer. This type of dealership is rare - friendly staff, full service financing and honest deals. Stop by and see for yourself.