Mancuso Harley-Davidson Crossroads

Reviews 3

JO

Josue Vasquez

I would like to add onto the numerous bad reviews about their service department. My 2016 FXDB (Bought brand new from Mancuso Crossroads) was in the shop roughly 3 months getting rebuilt back to original condition from March-May 2017. I pick it up May 12 after getting the call that it is ready for pickup and the very next morning going to work suddenly gas just starts pouring out the left bottom side of the gas tank very close to the ignition coils! I thought the bike was ready Mancuso? Luckily I was able to make it to work... barely. But now there was gas pouring out all over the parking lot cement. Called Mancuso and they came to pick up the bike within the next few hours. Problem: Top plate on gas tank was not tightened down, issue corrected and no gas leaking afterwards and I was happy to get the bike back without any issues. Within the next few days my speedometer shorts out as I am pulling into a gas station (Luckily. away from traffic and danger) to fill up. Hand controls are dead and bike would not start. Called Mancuso Service dept. and explained the situation, I immediately asked for Kevin to come pick up the bike and was denied the request due to him being on "vacation". So the transportation of the motorcycle to get to the shop had to come out of pocket... Problem: connector for speedometer was "loose" and was reconnected and ensured that it wasnt coming loose anymore. Picked it up Friday morning June 2nd and rode it back home and garaged it due to T-storms later in the afternoon. I got home from work and decided to go for a ride and literally 10-15 minutes down the road the same speedometer problem happens AGAIN! Only this time I was on I-10 East going highway speeds with moderate traffic. I was able to exit the freeway and coast the bike to a stop in a parking lot. This was at night time so of course I couldnt call Mancuso for help. Called next morning for pick up and the bike was picked up within a few hours.I thought the bike was ready/fixed Mancuso for the 3rd time now? I am now awaiting a phone call on the current issue ^^ My Harley experience has been ruined by the service my motorcycle has received from Mancuso Crossroads, and I feel as if I am being put to the bottom of the list in terms of work quality and the work being covered under warranty. Im sure there are other clients paying top dollar who are getting better service. Every time my bike goes in for something, it comes out with a different problem or gets a band-aid put over the problem. Sales and parts department are amazing group of guys they work wonders, but unfortunately I CANNOT recommend the service department to anyone. I have been patient and super nice about my bike getting worked on but this is strike 3 within 3-4 week period after it was supposed to be rebuilt back to original condition while they had it for 3 months. I no longer have confidence in this bike due to it being worked on by Mancuso Crossroads and am looking to trade it in/buy another motorcycle (most likely not a Harley).

MI

Mike Slavin

I bought my 05 Heritage Softail from Republic HD in Stafford. On a side note, I cant say enough good things about that dealer. But...I live on the NW side about 10 minutes from Mancuso. I was on a ride a few weekends ago around Magnolia and started having some electrical issues (turn signals and speedometer stopped working). No big deal, "stuff" happens. I called Mancuso and asked if I could drop it off. It was getting late on Saturday and they said they couldnt get to it today, but would fit it in as soon as possible the coming week. Sounded like a plan to me, so I drove there and dropped it off. The service woman I left it with had me sign a clipboard and I gave her my keys. I asked when they would get to it and she said she would have them check if it was a simple fuse that day, but it would probably be worked into the first opening the coming week. I was planning on trailering the bike up to Oklahoma the following weekend, so I didnt see a problem with that timeline. I was never given a definitive date when the bike would be ready nor was I given any paperwork. I just gave them my keys and assumed all was good. I called back on Tuesday to get a status update and was directed to someones voicemail. I left my cell number and asked if they would call me back. I never got a call back and decided to call back on Wednesday. Called back on Wednesday and "again", was directed to a voicemail. I left a message again asking for a status update and again, no call back. On Thursday, Im starting to get really mad as Im planning on taking the bike on a trip the next day. I was out of town on business, so didnt have a lot of time to sit on hold trying to get a human on the phone. Both my wife and I tried repeatedly to call the service department that day and most of the calls never reached anyone in the service department. The front desk said they were leaving messages, but no one in service would return our calls. Finally, a very rude woman in service talked with my wife saying the bike was "finally" being looked at. Remember, I dropped the bike off the prior Saturday. My wife was getting different stories as to what was actually wrong with the bike. At one point, she was told it was a "module" that had to be replaced. Another time, it was a fuse and some wires had to be replaced. Regardless as to "what" was wrong with the bike, the real issue was that no one in the service department had a clue about "customer service". If someone calls repeatedly trying to get a status update on their bike "call them back". Ive read other postings that indicate similar experiences in the service department. Mancuso management should be ashamed that their service department is viewed like this and apparently nothing is being done about it. I live on the NW side, but work down on the SW side. Mancuso is certainly more convenient, but I would rather drive across town to Republic and give my money to a dealership that makes you feel like a family rather than experience such poor customer service.

ZA

Zach Glover

**Terrible experience** Let me start from the beginning: 1. Sold me the wrong bike-- after signing all the paperwork in finance, turns out the wrong bike/vin was on all the signed paperwork. Re-signed correct paperwork for correct bike. 2. Did not get shirts and cake on delivery, had to return to dealership to pick them up. 3. Spent and additional $1200 in accessories for the bike including adjustable backrest. Dealer offered to install the backrest. called back up to parts counter to spend an additional $300 for correct backrest mount (wrong one sold). Paid money, looked at original receipt, and correct part was already originally charged. Had to get refund issued for secondary charge. 4. Went to pick up bike in service department after parts mess up. Service department tried to recharge me for parts already paid for (backrest and mount) again. Charged me an additional $160 for installation of the backrest that I was not told about. I just spent $28000 for the bike and warranty and another $1200 in accessories! They offered to install the backrest for me, now I have to pay $160 labor?! 5. Had to return 2 headsets that were not used. Receipt for parts lists out a whole paragraph of exceptions to returns of parts. Nothing regarding electrical. Upon returning headsets, I am told that electrical parts are not returnable per 2 little signs at the counter. Customer not told at time of sale, not listed in exceptions on receipt, and I have had nothing but issues since I bought the bike from them the week prior. Still no love from them. I however got the parts manager to issue me a Mancuso gift card for the price of the return, yay for me! Whatever. Put ALL exceptions on your receipt so its clear to the customer what can be returned! 6.Got lied to by Sales manager Curt regarding license plates. I had personalized plates on my trade in. I wanted to TRANSFER them to my new Harley. I got a call from title girl stating I had to come in and provide a copy of my FF Commission card and sign an application. This is true for getting new plates- but for a transfer, the dealer just needs a copy of the plate and tell the tax office that it is a TRANSFER. I went to the dealer and told them this. Curt lied and said it is different in the bike world.. It is not, tax office doesnt care what kind of vehicle it is, car, truck, trailer, motorcycle, etc a transfer is a transfer. Turns out the customer is right and the dealer is wrong! 7. Time for the 1k service now, called in and spoke to Randy in service. I was told it would be a week without my bike for they could get to it. However if I brought it in the following Tuesday, they could get it to me maybe by the weekend. Let me see.. bring it in on Thursday we will start on it in a week, or bring it in 5 days later and get it back in the same timeframe? Way to support the customer after the sale.. Never spending another dime in this dealership. Wish I would have shopped around before buying from them in the first place. BEWARE!