Category: | Sporting Goods Store |
Address: | 5000 Katy Mills Cir #415, Katy, TX 77494, USA |
Phone: | +1 281-644-2200 |
Site: | basspro.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM |
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Stephanie Collins
Dropped off our 7 month old boat to have the fuel gauge fixed. We decided to add a trolling motor to the boat. We purchased the trolling motor the same day and the sales person assured us it was in stock. 3 weeks later our boat is finally ready. We inquired a wee ago as to the delay and they said they had a tech out. Well we could have been on the water fishing until you got your staffing issues straight. No phone call either to let us know it would take them longer. So we pick it up today and they want to charge us another $ 500 because they put in a battery case and another battery for the trolling motor. WTH? Where was the phone call informing us that this was needed? Better yet when we purchased the trolling motor why was this not brought up. The people in the boat section do not understand what customer service is at all. No communication, assuming they can do what ever they want to you very expensive boat. And then act like you are the in the wrong for bringing it up. All they can do is apologize. Well apologies do not fix the extra holes you put in my boat for things I was not aware we were getting. Sorry Bass Pro shop we will be shopping elsewhere for our fishing and hunting needs.
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Travis Eckert
Called the archery department, which is horribly disorganized staff wise (had to call 3 times to get someone), and the older man on the phone was rude, and not helpful at all, basically told me that he didnt trust his fellow coworkers with a bow or bow press, and that he couldnt help me. Later I was in the area and needed to get my string put back on the cam (a simple 2 minute or less procedure) and the older man was too busy helping out some busty woman with her husbands laundry list of things for his bow to take less than two minutes to help me or acknowledge my existence. After waiting for five minutes without him acknowledging me, I asked if anyone else was working in the department. He said, "No. what do ya want?" (Rude..) I told him I just need him to reset the string, he said it would be just a minute. Five minutes later I look in the archery range and he is sighting in a ladys crossbow. (Not a quick procedure) It was just plain bad customer service. Really frustrating. I will drive five times as far and go to a real archery shop next time.
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John Barnett
Do not special order a Browning gun safe from here. I went to make a special order on a Browning gun safe. The reason I used Bass Pro is because I already had a large gift card to the store. Once inside it took 3 people 25 minutes to simply open a safe so I could look inside. Completing the special order paperwork took over an hour. While waiting I saw employees behind the gun counter drop multiple guns on the floor (one rifle with a scope). The entire transaction took almost 3 hours just to order a safe. The employees were unprofessional, and seemed to know very little about the process or even operating the cash register. I was promised the safe in 6-8 weeks. It is now week 9 and the only response I get from the store is they are backordered and it could take up to 16 weeks. Terrible buying experience from the beginning and unfortunately Im not done dealing with this issue yet.
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Kristi Reno
I bought a pair of Costa glasses as a gift for my husband and when he put them on a spring broke so I went to return then and the manager refused to refund me my money and told me that I have to send them into Costa. He said the lenses were scratched and they were not in "sellable condition". My husband has had another pair of these glasses for 6 years and just once have the glass lenses scratched. My husband never wore these glasses and this is how they were when we took them out of the box. So now on top of the $250 we spent at Bass Pro, we are now going to have to pay Costa to repair the broken glasses they sold me. If you want Costas I would advise you to try them on in the store but DO NOT BUY FROM HERE!!! Go ahead and order them off the website. I would have done this but needed them for an upcoming vacation.
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M. Perez
the restaurant inside is the worst experience Ive ever had. The host has us waiting about 20 minutes for a table. once she was able to sit us down it was a table and so we requested a booth, they started to wipe the booth down which took another 20 minutes for what was just a quick wipe and once we sat down the host comes and tells us that the is another family waiting for that booth. I reminder her that we were there first and we requested a booth her reply to this was "this family was waiting a while too" funny enough how it was ok for a Hispanic family to wait for almost an hour total but the family that she was so eager to get sat down was white. we were so angry that me and my family just left. thanks to that I will NEVER go there again and I intended to bring this up to a supervisor as well.
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Rusty Shackleford
Overall great store. Been coming here for years just to look around but have made purchases too. Everyone has always been friendly., Most recently I bought a traditional bow on a whim and though I know much about guns, ammo and pellet guns, I know next to nothing about bows. The guys in the archery department are very nice and friendly. Im new to the hobby so my own ignorance may be to blame here, but they seem to know "enough". They are young. They have been very willing to help but I havent seen an "old timer" around that could answer more advanced questions. I guess thats what clubs and specialty stores are for. Not there fault and I was impressed how intelligent, friendly and professional they actually were.
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Leigh Ann Chiari
DO NOT EAT AT THE RESTAURANT, especially if you have kids. It felt like we were getting "punked" the whole time; between the unprofessional and disorganized hostess, to waiting 15 min before any server came to the table (note: the restaurant was only ~1/2 full), another 10 min to get waters, 20 minutes later getting a salad, and finally 15 later getting our main courses. BTW one entree came out without the correct ingredients on it (yes they substituted without even asking) and one of the kids pizza was ice cold in the middle. Food taste was fair - poor, service was mediocre and experience was laughable. The only this missing was Ashton Kutcher coming around the corner at the end!
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Jack Moore
Unable to get customer service, finding one employee appearing to be asleep. ended up having to interrupt two large groups of employees standing around laughing and joking. And, instead of helping me find the item Im looking for, one gives me convoluted directions to another section and told to look for "somebody in apparel". A special shout out to the cashier that when asked me, "if I found everything okay," and I responded, "no, actually it was difficult getting help," the employee very nicely responded, "aww thats too bad. Im sorry." And thats it. No recourse.