Academy Sports + Outdoors Cypress

Category:	Sporting Goods Store
Address:	28616 US-290 Frontage, Cypress, TX 77433, USA
Phone:	+1 832-773-6300
Site:	academy.com
Rating:	4.3
Working:	8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9:30AM–9:30PM

Location

Photos 100

Reviews 34

Quynh Gip

The gentleman in the shoes department was very helpful! I bought 2 pairs of tennis shoes. The total was $113.64. I gave the cash register $123.64. She gave me a receipt and my change, I shoved it in my purse and left the store. A few minutes later, I decided to look at my receipt and noticed she entered in $120.64. And gave me a $7 change. I called back to the store and asked if they can re count her drawer to see if there was a $3 overage. The manager said "Yes, maam. I have your $3 dollars. You can go to Customer Service to pick it up." When I came back to the store, the girl that rang me up is now standing at Customer Service. Instead of apologizing for the mistake, she told her manager, "That lady is back." And told me to move to the other end. I know mistake happens, but she was not sorry for it. And with her attitude, it makes me think she does this often. Please be careful and check everything, especially, during the holidays.

Justin Marriott

Great prices, quality products. This particular location has the worst customer service I have ever experienced anywhere. Rude, kirt, and short tempered staff in my favorite departments not willing or able to answer simple questions. Upon request to speak with "Store Manager" Richard was extremely rude and bluntly told me that Academy regulations over rule State Law. THIS STORE HAS GIVEN ME MULTIPLE TYPES OF PROBLEMS FROM THIS TO SIMPLE EXCHANGES. My wife, friends, and neighbors have all discussed similar issues. Do your homework Academy. At least 20 customers are willing to drive a distance for better service. Others including myself are tempted to pay a slightly higher price for a RESPECT WITH A SMILE.

Albert Carvajal

First time visiting this location to get my kids their first fishing gear. While I did find what I was looking for thanks to a STRONG selection of product ... I came within speaking distance of over 6 employees and no one asked if I needed help. Either they were busy chatting between themselves, on their phones in the back areas, or too involved in their task to look up at a customer. The checkout employees were the nicest and most engaging. Great store, organized & clean.. just wish the service was the same level.

Claudia González

Horrible expierce last night, walked in the store about a hour before they closed, and noticed a employee looking at me like telling me to get out. I needed assistance with something so I asked her to help me she replied "that is not my department" and walked away. After she walked away she simply continued to talk to another worker a young man. Couldnt get the young mans name but the girls name was Cynthia. Personally dont think employees should behave like that.

john wah

The guns are crammed in the case to the point of not being able to read the labels. The customer service is seriously lacking in that department. Got no help from the clerk there even though I was the only person there for 10 minutes ready to buy. Ammo is sparse. Not to mention academy is bending over, I mean "hiding" guns for the left. Whos running this place? Will take my business else where.

susan mallams

I went to the gun department this week to ask a couple of questions and make a few Christmas purchases. The young bald guy named Jake was very rude to me with his comments to my lack of knowledge. Management needs to replace him with someone more customer service friendly.

Joe Gutierrez

John Nichols has been caught attempting to have sex with customers while on the clock in the restrooms and also having unprofessional relations with his bosses buying him alcohol on the clock. It has been reported to corporate and also a formal BBB complaint.

Jon Powell

Did not have items on sale. Customers were rude. Nasty bathrooms. Out of, or didnt carry what was needed. Only one checkout was open with a line halfway through the store. Rediculous. Such a shame as well considering the nice store and great location.

Jeffrey Croswell

Academy is a successful recreation and sporting goods store unlike Oshmans because they dont have shelves littered with junk made in the 80s they refuse to dump or discount. Great service. Good prices. Excellent selection without being overloading.

Jim Flint

Went to shop for NFL playoff merchandise. Good stock of Houston Texans items and Super Bowl Shirts. The Super Bowl is in Houston. Less so with Dallas Cowboys items, but they did have some! Very nice person at check out.

michael walling

Just left the store at 28616 Highway 290 Cypress, Texas 77433 where I met Megan. She was fantastic, helpful, and went out of her way to make sure that we were taking care of. More companies need employees like her

Donna Myers

Scored some work out clothes on the clearance rack. They were busy moving out the winter clothing and bringing in the spring summer items. Store was clean and the ppl in the shoe dept was very helpful.

Jayson Lindahl

Its Academy, what else is there to say, except that this particular location doesnt have the vast selection of items as other locations. Youre better going to the store off 290 and 1960.

Jamie Carr

Glad to have Academy in the Fairfield area. Cant wait to see what other Stores come to the area with all the new construction. It will be a great convenience for everyone.

Jeremy Fuller

This is a new store with a good array of merchandise and brands, reliable quality and selection, and helpful customer service staff from the front desk to back end.

Robinson Mason

This is your basic Academy, nothing new or different about the layout that I could tell, but the staff is friendly and the location is nice, new, and clean.

Efrain Garza

understaffed ,couldnt get assistance from anyone. waited for 30 minutes to get help finding pine tar for baseball bats.never received any help so I left.

Luke Garner

phone calls have me on hold for 20 minutes when i want to ask a simple question its not like its the freakin government just answer the dang phone

Bryan Hendrix

Nice new academy, lots of items to choose from. Found everything we needed for my sons baseball. Good deals on shoes and clothing.

Victor Navedo

Un lugar muy ordenado y la atención muy buena

Ian Ellison

Close and well stocked... Getting into and out of the parking lot can be tricky depending on the direction you want to go.

Michael Spinler

Clean store and nice staff. They asked if I needed help and when I did ask for help they were more then happy to assist.

Drew Gartman

Long lines, mediocre customer service, great product selection. Easily obtained hunting/fishing license at the register.