|Category:||Sporting Goods Store|
|Address:||1 Bass Pro Dr, Bridgeport, CT 06608, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM|
This review applies to the archery department. I needed to replace a string on my recurve bow, and to acquire additional arrows. I ordered a string from Bass Pro online; it broke after 6 hours of use, which was a little surprising given that the previous string had managed several hundred times that. I took the bow to the local bass pro shop in Bridgeport, CT. They advised that the string probably broke because of wear at the points where it hooked on the ends of the bow, which--again--was surprising given that the previous string showed no such issues. They told me that they could not fix that problem, and offered no advice on how I could fix it. They sold me another string--note that they did not offer to replace the one that broke after a mere 6 hours of use. They sold me half a dozen arrows, and these arrows 1) were not set up properly--they did not align the nock properly, and 2) will not grip the string, so shooting them is not as simple as fitting the arrow to the string, aiming, and releasing--I have to align the arrow by hand and hold it in place. In short, I walked in with a problem, and I left with the same problem plus a new one, and out $70. Perhaps this store can offer something like real service to anyone besides an archer, but Im not going back.
We have been to Bass Pro Shops in Foxborough and in Florida but this one is the worst. The service in the restaurant was really slow. They had to go look for cups for the kids since they ran out. Then I had to ask another waitress to go look for our waitress so that we could find out where our order was. 25 minutes later our food finally came. And noisy??? You better believe it, with a bowling ally right next door there is no such thing as a quiet meal. Cabelas has Bass Pro beat in hunting needs, clothing, etc. Bass doesnt even carry kids clothing unless you want under size 4. But the worse thing was they were putting away their Christmas decorations and were hauling away the reindeer. I overheard one little boy ask his grandmother where they were taking the reindeer and she said that they were going back to the North Pole. Really??? That should have been done after hours when the store was closed. They need to THINK!!! Im not wasting gas going back to this place.
I stopped here to look for a gift for a camping fanatic. I was so surprised to find not just an outdoors store but a tourist attraction detailed with over-the-top interior designs modeled off of the Long Island Sound and CT woods. There is also a real aquarium, large fireplace with cozy couches, and 3-D murals of nature scenes surrounding the store. The main entrance hall is really eye catching and gives you a full view to the store offerings split on two floors. Im not an outdoor survivalist myself, but Bass Pro certainly has something for everyone based off their assortment of goods. They seem to have all departments fully staffed and products well stocked. You can even purchase fishing licenses at the front check out. Location is convenient off of I-95 and the new complex includes a bar & grill and a massive docking station to get your boat serviced. It certainly seems like this location will attract shoppers from near and far to East Bridgeport.
Ive been to Bass before in other states and this one is an eye catcher from the highway despite it sitting in an area that makes Beirut look like Beverly Hills. I give them credit, they are trying to employ local people and I imagine for many this is their first venture into the realm of "outdoor recreation merchandise" and opening during peak shopping season makes everything a bit more hectic. I rate Cabelas a four and in time Im sure this Bass will get there ( I stop in about once a week so Ill update my review). Their biggest challenge is making sure this place doesnt turn into a Chuck E Cheese on the weekend with the in store Bowling Alley and making sure shoppers get right back on the highway once they leave the parking lot because if you dont know the area, things can get "randy" in a hurry, to quote Austin Powers.
My wife and two kids stopped at bass pro in june 29th a wed. First place we went to was the restaurant. after waiting 10 min at front desk we had a hostess come by and say well be with you in a min. Another 5 min and she seated us. 15 min after looking at menu and no waiter to take our order we walked out and had lunch on the other side of the parking lot at chipotle. After lunch we went back to the store. my son and i went to look at guns. no one around and after waiting one guy showed up and we told him what we wanted to see. he showed us one gun then left again. we looked around some more and after trying to find a salesperson to show my daughter a fishing pole we hit the road to hartford at the other outdoor store. I have been to bass pro in four other states and this one in my home state is an embarrassment.
Great building. Poor selection. I knew prior to going in that it was going to be a hunting and fishing based store which did make up a majority of this place. The building is Amazing it really does bring the outdoors in. Make sure you check out the back. But I was expecting a little more than that like camping stuff, shoes or a lot of clothes. I was disappointed in there selection in that stuff. Especially the camping part it seemed like such a small selection. Very disappointed there. The store is gagantic but there wasnt nearly as much stuff in there as I would expect the sheer size of the building. Too much of the store is focused on outdoor decorations and were-better-than-cabelas crap. I dont see this place lasting that long. But its definetly worth a visit and looks nice in an unsightly city.
Superb customer experience. My first visit to Bass Pro was great. I was warmly welcomed, and courteously approached by employees when venturing into their department. The coat I purchased turned out to be to large, so I ventured back to make the exchange. The customer service rep who processed the return did not just send me out in the floor to grab the correct size coat, rather, paged another employee from mens clothing to walk me to the correct section of the store (it is huge), and very politely and professionally assisted me in obtaining a coat of the correct fit. It was quite memorable actually, as silly as that sounds-- a coat exchange at the local bass pro... Definitely recommended.
Store looks great. I am big on customer service considering I work in the industry. One of the issues I had was a female employee working in the front with the manager was confrontational and rude. Secondly, she did not know her Connecticut gun laws but was trying to impose them. And third the butt of my concealed weapon was exposed due to me looking at different items in the store and bending over and I was asked to have my gun locked with the store or have a trigger lock installed instead of just asking me to pull my shirt down. When the women confronted me she did not once offer me the opportunity to pull my shirt down nor did she advise me that my weapon was showing.