Lockhart Cadillac

Reviews 3

JE

Jenni M

Purchased a 14 Cadillac XTS V-Sport a little over a month ago. Prior to singing paperwork, Lockhart agreed to fixing 2 issues at no cost to us ("we owe"). They had the vehicle for 2 days, called and told us it was all fixed and we could pick it up. We brought it back as we noticed that the issues didnt seem to be fixed. We asked for the repair order and had to call three people in order to get a copy mailed to us. Turns out they didnt address the one major issue. Fast forward a month, numerous trips to the dealership, poor communication from service or sales, and we are told we can pick it up. They told us the issue was there and not normal at first. Then they told us the issue had disappeared on its own. Upon arriving in service, we checked in with Doug who heads up the service department. We told him we would go on a test drive to see if the issue had in fact disappeared and we be right back. Of course, the issue was still there. We get back to service no longer than 5 minutes later. Doug had since left and would be back in 25 minutes and would find us. We had our salesman drive our car to verify that the issue was still there. We then had the general manager, Mike do the same. Both employees verified the issue was still there. Mike then said it was "characteristic of the vehicle" and showed us where he thought it might be coming from. Not once, did service ever say the issue was normal, they simply acted as if it wasnt there. Mikes solution was to get us "in another vehicle" since the issue couldnt be resolved and we had been lied to about the severity of the accident it had been in prior to purchasing. Our salesman found us another vehicle somewhere else (because they like to sell wrecked vehicles at Lockhart) and said it would be there on the following Monday, Tuesday at the very latest. The XTS we purchased is rare so we were unable to find one, we then decided we would do our other choice, which was a Yukon Denali for $15/20K more) I called the general manager to discuss money issues as far as the new vehicle was concerned. Tuesday afternoon we heard nothing, I was told by our salesman that he cant control when the vehicle will get there. We told him we would be getting a vehicle from somewhere else (for a lot less than they were trying to sell us a vehicle in worse condition for). I also voiced my disappointment that Mike had never returned my phone call. He told me he asked him to call me. I called again later that evening and left Mike a voicemail to call me in the morning. I heard nothing from him. He finally called me back, after I went to the dealership to return their plate. He said he was unaware that there was an issue and that I tied his hands by trading the XTS in somewhere else. Basically what he wanted me to do was overpay for a vehicle because he thought we wouldnt risk losing $3K on the XTS somewhere else. Then out of the blue he said he would have reversed the sale, giving us the vehicle we traded in back. Which would make no sense! We would have had to pay off the loan we just got for the XTS, then turn around and get a loan on the vehicle we traded in and just paid off a month prior. Then when we found another vehicle, we would pay it off again and get another loan. That makes way more sense than simply writing us a check for the amount we were out, due to their mistakes. He asked me to give him a couple of days to see if he was willing to do that. It has been two weeks and I havent heard from him. Long story short, Lockhart Cadillac service is either incompetent or lazy. The general manager allows his staff to perform his duties for him and ignores obvious issues happening in his dealership. There is zero communication between departments and very little communication with customers. I was willing to risk losing $3K just so they couldnt have anymore of my money.

AN

Andork Kuomo

Im never a motivated buyer. I figure out what I want and what Im willing to pay and I dont care if I have to wait 2 years, I wait until I see the right deal at a time I "may" be ready to buy (and usually Im not). Id been eyeballing and window shopping a particular luxury sports car for over 2 years and one such candidate appeared on an internet ad last week. Ive been burned before in similar deals so Im always apprehensive and when youre talking about spending a 5-digit mass of money on something 600 miles away sight unseen it can be unnerving to say the least. First I referred to numerous reviews and the 4.8 star rating of Lockhart Cadillac, that helped a lot. I made some inquiries and finally ended up with a particular salesperson, Veronica White - write down that name! I can not believe for the life of me the effort this woman put forth over a 4 day period! When I half jokingly told her to grab her phone and shoot me some videos of a test drive I was really only half serious. 10 minutes later - not 10 hours, not 3 days - I had 3 videos on my phone...and it was pouring rain! And they werent just quick, sloppy videos either. At least 10 minutes worth, she drove the car around several miles, narrated throughout, checked power accessories, she was quite thorough. And she was just getting warmed up. Throughout the next several days, any issues, any questions, she was right there with return texts, pictures, whatever I needed and Ill add, nearly 1/2 of them were on her one day off or at night when she was at home! No, Im not kidding and Im not even exaggerating. Even after the sale when the hauler got there to pick it up she was right out there (now it was snowing!) shooting video of it. Where else do you find this almost ridiculous level of service and dedication? What an asset to the business and THE very coolest salesperson I have ever worked with. Veronica, whatever theyre paying you, it aint enough. Seriously, I didnt just make a purchase, I made a friend too. Oh yeah, pretty awesome car too...from just another day of 2+ years of window shopping to tearing up the countryside in it, literally in less than a week, I really dont know how they made any money off me. I honestly can not say enough. Veronica...YOU ROCK!

MA

Matthew Schroll

Lockhart Cadillac prides themselves on customer service. I purchased a used car for $7,000. I was guaranteed they had checked over all major points, including all engine aspects. Obviously, like most Americans, I do not own a car lift, so I could not look at everything myself. Two months later, my engine has a hole in the block, and by the time I could finally get ahold of someone at the dealership, I had already taken the vehicle to another shop, since I couldnt wait on them and lived over 45 minutes away at that point. The repairs ended up costing me over $5,500. The mechanic at the shop said this problem developed over time and could have easily been spotted by a routine check by a dealership long ago, and could have prevented the major problems I incurred. While I dont know much about cars, I do know that their "customer service" is awful. I never got a follow-up from the Used Car Sales Manager upon talking to him about possible help. He told me he would check into the situation and see if there was anything they could do to help. While I appreciated his concern and willingness to help, I never was helped or notified if I could have been. Do not buy a Used Car from this lot. They do not check everything they say (or showed me through a detailed report) that they do. It was a very frustrating issue that could have been avoided if they "checked" everything they promised they did.