Young Volkswagen Mazda

Category:	Volkswagen Dealer
Address:	191 Commerce Park Dr, Easton, PA 18045, USA
Phone:	+1 610-991-9100
Site:	youngcars.com
Rating:	4.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–5PM Closed

Location

Photos 100

Reviews 5

Jon Schwalm

One of the few places that really earns all 5 stars. I bought a beautiful 2007 Subaru Outback 2.5i with a manual transmission from them in August from their used car lot with 85k miles on it. After checking multiple dealers, this is the best Subaru I could find by far. The pricing was right at the low end of the kbb value and easily $1k - $2k under what they could have charged for it. Every step of the way went smooth, from the test drive, to the paperwork, AND the aftercare. As I was driving off the lot, a tail light bulb burnt out and they replaced it, no problem. Fast forward a few months later, an oil leak developed. They had zero obligation to help me out with the leak, and I doubt they even realized it was there since it turned out to be a rear main seal, which only leaks while driving and not while stationary on a lift. The warranty that I agreed to explicitly does not cover this. This is the part where I would be stuck with the leak until I have the time and funds to fix it but they stepped in and covered it and will be fixing it next week. I will say this; my situation may vary from yours and they are in no way obligated to help you out in the same way. Also, when they originally took in the car, they not only changed the oil, but they also topped off the ac system and change the brake pads, things that most dealerships/car dealers would not do. This is my takeaway from my situation. The measure of a good company is the way they stand behind a product WHEN SOMETHING GOES WRONG and NOT when everything goes RIGHT. Youngs VW Mazda does actually care and they actually have integrity, which is something I never thought I would say about a car dealer. If I lived closer to the dealer, I would probably even use them regularly to get my oil changed even though I am someone that typically does all of their own car maintenance and repairs.

Wes R

The wife and I had an unexpected loss in her vehicle and had to purchase a new vehicle with very little research into the matter. We had shopped around at multiple dealerships through multiple lines of vehicles. We did know that we wanted a midsized SUV with a third row. Going into the sales we didnt want to spend more than a certain amount and soon found out a more reasonable price that we would have to spend. Through the many dealers we dealt with through the companies, Stefano at Young Mazda was the most helpful and least pressing of the dealers. He took his time and showed my wife and I a few different tools to look up information on certain vehicles, as well as helped us by trying to get the price down to a more reasonable price. Even after talking with Stefano during our first visit, he only contacted us on a needed basis, and mostly after we contacted him with questions regarding the vehicle. When not being able to reach him and leaving a voicemail, he was usually in contact with us within the hour. The rest of his staff was also very courteous and willing to help, other dealers at this location helped entertain our two kids when they were beginning to get restless. This helped show the nature of the business and how even though the other dealers wont be getting the possible commission from the sale they still helped each other out. We had boiled our choices to two very similar vehicles, and what won us over was the customer service we had received from Young Mazdas sales department.

Bee Zer

I bought a used New Beetle last week. I know they need maintenance as in replacing the water pump and timing belt at certain intervals or a lot of damage will happen to the engine. It was apparent this car was dealer maintained so I went in to ask service to look the VIN up in their system to see if the work was done. The man told me he cant do that because of state privacy policy. I laughed and said youre kidding. I wasnt asking for the previous owners SS# or name. I told him he was helpless. He said he was especially not going to help me now that I said he was helpless. Like what was the other option? To help me? If he did I would have thanked him. Another customer standing there asked him if he gets customers like me often as I was walking away. The man said several times a day. I can see why. I wasnt about to enlighten either of them as to how ridiculous this was. Today I called a car salesman in RI I know. I explained the situation and he said it was bullshit. He said he was going to do the same exact thing there in RI at a VW dealership. He got back to me with an email containing the whole history of the car within 5 minutes. I really dont think you need friends in the business but it would be nice to put someone behind the computer with common sense who isnt afraid of losing their job.

Jimmy Lee

Everyone that I worked with in the collision department (Glen, Mark, Zarah) were really friendly and professional. They understood that I was from out of town and needed/wanted my car back as soon as possible. They worked to get the car repaired quickly. A non-critical part did not get shipped with the rest of the parts order, but since it was non-critical, they let me bring my car home. Ill end up working with a local Atlanta body shop to install the missing piece, then work with the team at Young to make sure everything is filed under the same insurance claim. I drive a black colored car and the paint job looks great. The new bumper is as close to a mirror finish than Ive seen before and blends well with the hood and fenders. The fit and finish of the bumper looks better than before I hit the deer carcass. Last thing, I asked only to be updated when there was new information about the car and Glen respected that request. Thank you Glen, Mark, and Zarah. I also want to thank the gentleman that drove the shuttle and picked my friend and I up from our hotel. I apologize from not remembering his name, but very friendly as well.

Mona Oberman

Tony Viglianti is my hero. The check engine light on my 2009 Jetta TDI came on 90 miles into a 350 mile trip from NYC to Pittsburgh, and I made my way into Young VW. After many, many phone calls without resolution, Tony stepped in and with his great, good humor, negotiated the terms of the repair and put it in motion. He schmoozed Customer Care, he pushed his tech team, he charmed the cashier, and at the end of the day - literally - my repair was completed. I was so confident in Tony and his team at Young VW that when the repair was completed, I hit the road at 6:30pm, driving 260 miles across the vast, service-less farmland of central PA late into the night. I think Tony would have preferred I turn around and drive 90 miles back into civilization, but he made sure I had his cell number in case of trouble. And to top it off, the next morning Tony called my cell to make sure I had arrived safely and the car had performed as expected. I cant thank Tony Viglianti and Young VW enough for taking care of us, and I recommend them without reservation.