|Address:||6000 Glades Rd #1024B, Boca Raton, FL 33431, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM|
I had the absolute worst shopping experience in that store a couple of days ago. I was shopping for vegan makeup for my daughter and the woman that "greeted" me at the entrance told me that they had no vegan lines; Sephora has several of them. I asked her about a specific line but she said it was not vegan until she took me to that specific display which showed a big "vegan" logo on it. She is apparently not knowledgeable with the products of the company she is working for but I let it go. As I was trying to explain to the woman what I was looking for, her exact words were "I couldnt care less" and she quickly called another salesperson to take care of me. This woman is not only unprofessional, she is also a nasty human being. Shameful! Everyone has bad days but unfortunately this is no the first time I had to deal with that person and she is extremely rude. She crossed the line, I will not be shopping at Sephora anymore.
If i could half a star i would. The girls who work at this location have to be some of the worst customer service representatives i have ever met. So rude and nasty. I walked into today and asked a SIMPLE question about a palette that was released today and they all laughed and told me that it was sold out which is fine but why laugh in my face about it.... I came to sephora to buy a few other products besides the palette and turned around walked out. I will never be returning to this Sephora..... I hope someone who is the manager at this location sees this review and does something about the way the employees here interact with customers. NO GOOD SEPHORA!
This store had an opportunity to provide great customer service when we bought a bottle of perfume and dropped and broke it same day. Although I understand many retailers would not exchange it for a new one, it would have been the nice thing to do as it was only $38. Theres a Nordstrom in the mall. Its my lesson learned for not shopping with them.
I always have great experiences at the Sephora in Town Center Mall. What motivated me to write this review is the assistance I got from Rose! Usually a lovely woman named Kathy helps me and shes great! This time around Rose helped me to find exactly what I needed! The classes sephora offers are also great! Great store :)
The man named angel that works in this store is absolutely rude as can be. I wounder how that nasty man is able to keep his job he is extremely racist and rude as can be.
A friend of mine and I just took the skin care class here and loved it! The girls were awesome and totally made us laugh and learn at the same time.
Sueli Santos Gomes
I had a great experience at this store.