SEPHORA

Category:	Cosmetics Store
Address:	1000 Ross Park Mall Dr c07a, Pittsburgh, PA 15237, USA
Phone:	+1 412-364-3311
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 13

Reviews 8

Haley Rae

I go hard at Sephora...usually the Walnut St. location but Ross Park is more convenient. I go there 2x/month and spend 200-500 each visit (I know thats awful). Youd figure at this point Id be able to get some friggin help from the sales GIRLS, but no. The only reason I go back to this location is because of the sales GUY. I dont know his name, but he has a shaved head with a spider tattoo and is AWESOME. Every time Im there, he remembers me, my skin type, what weve gotten in the past and what I need. He spends times with me...he doesnt hawk over me and bug me. Hes SO MUCH more knowledgeable than the other girls there who are just plain RUDE. I went there yesterday and unfortunately my guy wasnt there. I asked for help, and told the girl I wanted to try a new primer. She pointed at one, and while I was checking it out, I told her that I needed some new eye contour palettes and needed help picking one out. But, she had already walked away. Weird...? I continued looking at palettes my damn self, couldnt pick one out, so I said screw it Ill just get them all. I picked up a basket and threw 3 palettes in. The SECOND these birds saw me pick up 3 palettes they all stopped their little side convo and came hopping on over "can I help you" "would you like me to hold these at the register for you" blah blah blah...oh NOW you all are interested in helping me? When a minute ago you wouldnt even help me pick out a primer? I see you, ladies.... I continued, on my own, and took all of my product related questions to you tube. When I was finished about 90 minutes later I took my basket to check out. There was a laminated Sephora slip in my basket...I know exactly what this is...but I didnt put it there. When someone helps you pick out products, they give you their card with their ID and a barcode on it. This helps them "keep track" of who helped us pick out products. NO ONE helped me pick out anything. One of these girls actually slipped their card into my basket wanting credit for my purchases. How disgusting is that!!!! From now on, Ill be calling ahead to see if the gentleman employee is there. Otherwise, no thanks. Sephora, if you read these, you need to make this kid a manager or something (if he isnt already) and do some serious training/revamping. Judging by these reviews, Im not the only person who thinks these girls are rude and only interested in commission, not actually helping the customer. I am so grossed out that some creep got credit for 300 bucks worth of goods. Transfer it to the guy, hes the only one who deserves it!

A Private User

Ive been a big fan of Sephora in general for years. In many of the stores I have shopped at across the US, I got friendly, personalized service from knowledgeable and helpful sales associates. THAT WAS NOT THE CASE AT THIS SEPHORA. The salesgirls were lazy, huddled near the registers gossiping. I needed help, and after 5 minutes approached them asking for help. After a sigh, one girl asked me what I needed. I told her what the product was called and she stared at me blankly. She said she had never heard of it. I knew it was a current product, so I asked her to look. After many minutes of the salesgirls discussing in front of me what an inconvenience I was to their work day - I bought only what I came for and left. I will be doing my business online instead of going back into this store again. The salesgirls are uninformed, unhelpful and downright rude!

Alyssa Bartling

I usually feel pretty comfortable when I walk into any Sephora but not at Ross park mall. Whenever I am browsing make up I like to take my time before deciding what to purchase and the employees at this location followed me around everywhere as if I was about to steal the whole store. It was offensive and uncomfortable and made me want to just leave. I would have spent a lot more money here if the employees wouldnt have been so rude. The one that sticks out to me most was an older women that was working with shoulder length brown hair. The only time she made me feel welcome was when I was checking out, imagine that. Horrible experience.

Lynette Paschel

When in sat, they were crazy busy . I was greeted by many friendly faces,, the energy was upbeat and lively. Good vibes thru out. Im in the Indus try 29 yrs...and Ive found my beauty Mecca . Shout out to Colleen who took some time to answer my questions, and solved a dilemma. By the way it was Ross park mall in Pittsburgh !

Judy R

The customer service here was horrible and rude. They literally walked away from me and when I asked for help they said.... that is not our section. If you dont like dealing with people dont work at a job that requires you to deal with people. This is why stores are closing and services going online.

Selena Z

Ross park mall is my go-to mall, so Im sure to stop at sephora whenever I am there. This particular location has always given me great service. Ive had three all-star employees go out of their ways to find me my shade of foundation, a particular color of lipstick, and a sold-out palette!

Mackenzie Check

The ladies really took their time and helped me pick out so much stuff for my dry skin. I left with 3 products and a bunch of samples. The girls here at Ross Park do a great job, so if youre in need of some assistance make sure you ask them! They will hook you up

April Weber

I called the Ross Park Mall store and the clerk that answered the phone was very polite and helpful. She was a real sweetheart. I would shop and call there again without hesitation.