|Eye Care Center
|15431 Emerald Way, Bowie, MD 20716, USA
|10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–5PM 12–5PM
Went in for contacts - Overall, optometrist didnt listen to my concerns, one staff member tricked me into doing something I was uncomfortable with, but the receptionist was really helpful, patient, and honest. I visited in May of this year because the place was conveniently located to my house. Whenever I visit an eye doctor, I get nervous when they blow a puff of air in my eye for the exam, so I warned the examiner. He said "ok, I wont" and waited for me to relax then did it and made a sarcastic comment. I was already uncomfortable by the time the optometrist came to see me. He was friendly enough, but when I finally received my contacts, I noticed something was wrong. My eyes were in pain and I began to form a headache sitting in the chair. I informed him and he told me that I should just test them out despite my concern. I told the receptionist and she was kind enough to tell me to throw them out. I left and found another place that was absolutely perfect for me.
This is simply the worst experience I had buying glasses in the last 15 years. Do yourself a favor and walk across the street to Lens Crafters. I ordered frames and lenses and was told that they would be ready in 1 week. Needless to say that 3 weeks later im still waiting. Worst is that, whenever I call to inquire about the status of my order I am given the runaround and no straight answer, all this with attitude. Good luck talking to a manager since they just will tell you that hell call you back in 30 minutes... which never happens. This is a company/branch that obviously does not care about the inconvenience they are causing their customers, so dont encourage that behavior by shopping there. Their competitor, Lens Crafters, is in the same shopping plaza.
Poor Customer Service experience: I called to inquire about my contact lens order which had been changed because the Optometrist changed my prescription for one lens. The new lens caused blurred vision, thus the prescription was changed back. When I attempted to explain this to the clerk who answered the phone, she was very rude and would not allow me to speak. She subsequently hung up on me. When I called back, her coworker asked me to spell my last name 3 times while giggling in the background. There are many excellent Optometrists in the DMV and Vision Works of Bowie is NOT one of them. I will not patronize that establishment again. Substandard service, discourteous and unprofessional behavior.
I was dreading having to go into Visionworks to get my frames replaced. I thought I was going to have to fill out paperwork, and have to wait 5 days for the frames to arrive. However, I was pleasantly surprised on May 10 when I walked in and was immediately greeted by multiple employees. The young lady looked up my information, and saw that I had a warranty. My frames were in stock, and I was out of the door within 5 minutes! Kudos to the Visionworks team in Bowie!
Set up an appointment on the 29 th or the 1st for the 5th of March. Got there 10 till my appointment and at 15 after was told they had not gotten authorization from my insurance because the system was down on Friday but failed to inform me before I wasted my time to drive over and wait!!!! This place sucks and I will never return!!! So think of the money you just lost forever!!!!! However you did do a favor for a competing business!!!! Thanks for nothing!!!
I was told that it was a BOGO on glasses, which turned out to be false. When the glasses came, vision was blurred in both pair. They promised to fix it. The second time, vision was still blurred in one pair. Again they took them back. After three weeks I had to call them to inquire about my glasses. These people are incompetent.
I was at this location because I needed my glasses adjusted. I was greeted by Andy at the front desk who also assisted me with my adjustment. He was very nice and professional. I had an excellent experience and I did not have to wait long compared to some of the other locations.
The receptionist was very sweet and helpful. BUT another worker had a bad attitude and tried to rip me off as far as pricing, the online price was way cheaper than what I was told. Dont go to this location.
Decent location, folks are nice, just a bit disorganized.
Tiffany House - NOAA Federal