Airport Kia Naples

Reviews 3

CA

Carmella Badillo

I had arrived at Airport KIA around 11:30 AM on Thursday 7/21/16. I had spotted the vehicle I had wanted to purchase instantly. The sales associate who "helped" me was very nice when we had began doing all the paperwork to begin the purchase process. I had taken a test drive while waiting on credit check portion to be completed. While doing the vehicle inspection I had noticed there was a tire plug placed in the back driver tire & had asked if the tire would be changed before purchase. I was advised if it would be a deal breaker they would replace it, I told them it WAS for me due to the other things wrong with the vehicle (scratches,interior not cleaned). Needless to say the tire was not replaced and I was not informed of it until AFTER I had made the purchase. Once I had given the finance dept. my credit card to take the $2000 down , they returned with the receipt and set me on a wild goose chase. The bank I had gotten the loan through wanted me to have a account opened with them to "get" the loan after already approving it and taking my $$, all things that were decided FOR ME and NOT DISCUSSED as a option. Also I was made to purchase different insurance after purchasing the vehicle before I could even leave. I was told by the sales associate I could return to have minor scratches buffed out by the service department this week because I was in a hurry to leave at by this time for prior obligations..when I called today and spoke with the sales associate to set a appointment up, the one who initiated the selling of my used vehicle; he told me it wasnt part of the deal & proceeded as though he had never made the statement gesturing they could assist with it due to the timing. My mother also heard him say to come back this week to get the vehicle buffed, she had accompanied me to the KIA visit. Needless to say it had taken 6 hours to complete the transaction of purchasing the ONLY car I had set to get & would have taken longer but I had prior obligations to attend to. I was forced into paying for things I hadnt agreed to, the extra purchases were NOT discussed with me at all till it was a must situation. The vehicle was only swept out and the front dash board wiped down. I had to go Sunday and purchase an A/C charge for my A/C because it was warm air blowing out. On top of all that, when I finally got the opportunity to set up my GPS on my navigation system it still showed the prior owners home address, favorite destinations and most recent; they never even took the time to clear them out! I have a demanding schedule so when I go to places I try to be swift and straight to the point to minimize any time loss, even in doing so I lost hours of my life Ill never get back and $$ I still didnt feel comfortable spending. After spending $2000 I was opted into having to pay the hundreds of dollars after to finalize the last of the settle paperwork to even take my vehicle home. I hope this helps anyone who thinks of going here to purchase a vehicle in the future. I for one will NOT be returning here for anything ever. This experience took my excitement from getting a new(to me) vehicle away from all the added stress. This should have been a happy experience but it was not! I give this 2 stars because in the end I did get my vehicle, the stars are for the vehicle not the "service" I had here.

BA

Barry Lukatch

Excellent experience in dealing with two men of the highest integrity, Alfredo Bravo and David Copella, at Airport Kia. We were interested in leasing a new K900, but to do so required their meeting some specific circumstances. Prior to driving an hour to their dealership, I discussed our needs in detail with both Alfredo and David. They ensured me that they would be able to meet all that I had requested and asked if I would like to drive down to do the paperwork necessary to procure the exact car we wished to lease. Upon our arrival the following day, they both greeted us as we walked in the door and did everything they could to make us feel welcome and comfortable. We took a K900 for a test drive, an absolutely amazing car for the money, and proceeded to initiate the necessary paperwork. After a bit of a wait, Alfredo came back to advise us that due to an oversight on his part, they were not going to be able to meet all of our needs as we had discussed, sincerely apologizing and readily admitting he told me he could do so. At that time I felt perhaps this was a typical auto dealer tactic, but I also had been very impressed in the way we had been dealt with up until this point. I decided that this was an opportunity to learn what type of dealership Airport Kia really was and expressed that I felt this was a business decision as to whether management stood behind their employees by honoring their commitment to their customers. I was most pleased to see that they do. Alfredo had excused himself and said he would be right back. He and David returned shortly thereafter and said they would do everything they originally committed to do. Upon delivery, I had the pleasure of working with David and Anne Hodges, Finance Manager. I have to say, it was one of the most pleasant experiences I have ever had in my many years of buying multiple cars. The whole paperwork process was quick and easy. I would highly recommend this dealership.

BR

Brandon Murphy

These guys are SNAKES. I was told I was financing 24,000 but a few weeks later I get a call from my bank telling me I financed 26,500 which was 2500 over my loan amount. What happened was they added on a extended warranty without my permission and never took the 1,200 off the price of the car like they promised. I was told the car came with a brand new car 100 thousand mile warranty completely free of charge. Well because all of this my bank would not approve the loan without my permission so I called the dealership hoping it was a mistake and that they would fix it. When I called and spoke with the manager he said that theres nothing he can do and if I didnt sign the papers I would be breaking the law and could go to jail. I was dumb and signed them before researching to see if that was true. So after I get the car I noticed it wouldnt start, it happened twice in the first month. I paid it no attention I thought the key wasnt connecting or something, I never own a push start before. About a month down the road after that I got a after market intake installed and about a month and a half later my car really started acting up so I took it to KIA and they said they would not touch it because of the intake so I put the stock one back on and of course the problem continued. KIA now said that because the engine check light was not on they would not do anything and said the after market intake was the problem without even checking my car. How can you say thats the problem without even popping the hood right? So not only did they rip me off they sold me a messed up car. I hate this dealership and will do what I can to bring them down. If you buy a car from them please go over the numbers and double check everything you sign. They will lie straight to your face so be careful. This dealership does not care about your happiness once again be careful and double check everything.