|Category:||Used Car Dealer|
|Address:||9255 Brookpark Rd, Cleveland, OH 44129, USA|
|Working:||9AM–8PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
ABSOLUTELY DO NOT DO BUSINESS HERE! Test drove a car with a check engine light and dirty oil. Was told that it would be resolved. Bought the car, left it there to get the problems fixed. Was told oil was changed....Wasnt. Told that a spark plug was cracked thats why the check engine light was on. Few days later light back on. Took the car back in. Was told numerous times with the service manager Stephanie that she would call me back....didnt. She never had a straight answer put me on hold every time, because she didnt have answers. Told I needed and expensive timing chain replacement. Check engine light on and car idling very rough. Kept the car 11 days. Was promised at the sale by Barry that it would pass the echeck and that he looked crooked but wasnt. True or False. Spoke with Tom and he told me that they would take care of me and that even though I bought the car is i barley drove it....less than 50 miles. He promised to call me back....DID NOT. I was told by Stephanie that parts were changed by an outside mechanic and that the light was off and that the car was test driven three times. Also that the car would be taken to the echeck. Picked up the car on the 11th day. Drove less than one mile check engine light back on, looked over at e check paper work to see FAILED and also a waiver. Spoke with Tom and was told to call back Monday to speak with Dave and that he practically overheard that they wouldnt fixed the timing chain since it was bought as is. Also that the echeck waiver is good for two years. CROOKED CROOKED CROOKED. They will here from the BBB and Ohio Attorney Generals Office.
I bought a car from National Car Mart and couldt be happier! Matt Walker was my salesman and he did everything he could to make sure I was satisfied with my car. National Car Mart was able to get a loan even when other places couldnt (even though they claim they approved everybody). I picked up my car on a Saturday and while driving quite a distance the car over heated. I contacted Matt and he called me right back. We discussed options and he got me in for service immediately. The service people were friendly and let me know how things were progressing as my car was repaired. They fixed the problem and I was on my way! I also have to mention Todd, as he helped with our pick-up of the car - I owe him a coffee! My only issue with my experience was the day we picked up the car - one of the other sales people, Shannon, was being extremely unprofessional while talking to a colleague. He kept dropping F-bombs as he spoke to this person. There was a little boy in the showroom (son of another salesman) around the age of 6. I was not impressed with Shannon and his lack of professionalism. That is my reasoning for only 4 stars, otherwise National Car Mart is a 5 star dealership.
Purchased a Dodge Grand Caravan a little over a year ago. Have had nothing but problems. First off the windshield leaks everytime it rains so whenever you’re driving you get wet on your lap or your seat ends up wet. Then the door track cracked on the passenger rear side making the door unusable. Then the air conditioner decided it was going to work this year, I took it to a mechanic thinking it was an easy fix however it needs the whole system replaced at a cost of $829 that I cannot afford. Then last week the automatic window button on the passenger side broke making the passenger unable to roll up the window. Sad to say this van has had more problems that were not noticed on the test drive. I feel like things were doctored or hidden which makes me very sad because I had traded in my 15 year old van to get something newer and safer only to have things on the newer van slowly Fall Apart. However, when the purchase of this van went through there were no problems noted on the carfax report. I’m not sure if these reports can be fabricated, but I am not a happy customer right now.
Bought a ford f150 there in 2009 . Had no warranty,bought as is . Few days after buying the drive shaft broke . They towed it in at their cost and fixed it free of charge . A few weeks ago went in to buy our daughter a car our salesman was Shannon . He made sure we found the perfect car she wanted and made sure it was affordable. Again no warranty ,bought as is . The car was having some issues , they towed it at their expense and fixed it . We were so happy with the car amd experience . We just went again to buy me a car ,I started the process of buying a car I thought I loved ,when I had a sudden change of heart and decided a wanted a different car . They were more then helpful ,Shannon made sure that he helped in any way he could get me the car I wanted and was happy with . Everyone there is very nice ,helpful and understanding. I would highly recommend anyone looking to buy a nice used car go to national car mart ,if possible have Shannon as your salesman . I am 100% certain I will also buy our 4th car here .
I am so very pleased with the excellent customer service I received from National Car Mart. Shannon was extremely helpful and very resourceful in assisting me with getting into a new vehicle. This is my second time purchasing a vehicle through National Car Mart and as always the staff has been great! I was experiencing mechanical issues with my previous vehicle and Shannon helped me to trade in the vehicle and get me into a newer and better vehicle. Of course I was not prepared to make a sudden decision as to getting into a new car, but National Car Mart assured me that they will make it work for me, and they did! I will always come to National Car Mart first to see what all options they have for me. I know that I can be a handful to deal with , but Shannon kept his cool and made the process easy and affordable for me. I will refer all my family and friends to National Car Mart and look forward to many years of being a customer. Thanks Again Shannon, Dave, and all the other staff at National Car Mart.
Not a good experience here , I called and asked if a car was still available and if I could come check it out Frank said sure and then asked if I would be paying cash or financing. I of course said Im just looking to view the vehicle first, however a few minutes later he said the vehicle I was requesting to look at sold so we exchanged information and that was that. Next day he calls and texts me saying that the person who was going to by the vehicle didnt get approved, alright cool I told him Ill be in to check it out in a couple days. He then writes "We have A dealer coming to buy it this evening is there anyway you could put a deposit down to secure the vehicle so it cant get sold and are you looking to pay cash or finance" at this point I told him Im no longer interested. From the other reviews it looks like they have some good guys here, frank isnt one of them. I most likely would have bought the car too if everything checked out, money hungry joke of a salesman blew the deal..