Bray & Scarff

Category:	Appliance Store
Address:	6801 Wisconsin Ave, Bethesda, MD 20815, USA
Phone:	+1 301-654-4150
Site:	brayandscarff.com
Rating:	4.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 24

Reviews 5

Kristi Johnson

Dear Bray and Scarff — What a “dream” to work with your entire staff - all the folks who were instrumental in creating a kitchen that is far beyond what I had ever anticipated ......but I will highlight a few - starting with Cathy Ruppert, kitchen designer who took this doubting but interested customer and turned her around, with suggestions, ideas and more to create a kitchen that is a classic, functional, beautifully designed. Cathy was miraculous in one major decision to consider a range (stovetop/oven unit) to replace a wall oven. By doing so, extra countertop space was a possibility along with additional cabinet space! Diane WRIGHT was the coordinator of all operations. She knew each aspect of the project, where each person was in the order in which installation would take place. There was NEVER a question she could not answer. She was available to problem solve at all times. Chelo Puentes was the cabinetry, wall paper installer and painting coordinator. Tom Shearer was the Field Manager who got involved when necessary to trouble shoot any major and minor problems. John Witt and Glenn, the electricians were superb, patient and understanding! Michael, who delivered appliances was most considerate and careful with removing doors to gain entry for the extra wide appliances. I went to B&S because I was in a friends home with a functional, small, pleasant-to-be-in kitchen. I asked about the details and was quickly told that it was a B&S designed kitchen. That was it!!! Had been toying with the idea for a while but could not really get started. My late husband and I had been B&S customers for many years. Why? They were close to home in Bethesda, service oriented, knowledgeable sales, not glitzy but had functional appliances that could be trusted, excellent delivery. So B&S was a friendly and known factor to begin with. All my doubts about budget, design and style were laid to rest with Cathys guidance - each detail, drawer knobs, paint color, counter top, floor selection to coordinate – I am so pleased with the outcome. Continue to enjoy each day in the kitchen and can strongly recommend B&S service, design center for creating a kitchen that will endure and be an asset to any home. Sincerely, Kristi Johnson Bethesda, MD Sent from my iPad

Magdalena Camillo

Bray and Scarff, and specifically Tim Heron, came through in a crappy situation. I bought all of my kitchen appliances from B&S last summer. Unfortunately, my dishwasher started leaking on day 1. Since I did not buy the B&S protection plan, I was stuck calling the manufacturer every week to make the necessary repairs. I had a repairman at my house every week or every other week between July and September. They were perfectly nice and kept repairing things, but simply refused to acknowledge that they sold me a bad product. After a replacement dishwasher started leaking, I had just about had it. I called the manufacturer again, and was told that they have to come back another 3 to 6 times before we can talk about another replacement or potentially a refund. Thats when I called Tim. He listened to my rant and about a week or two later I got a new dishwasher delivered (different model) and the old one hauled away. What a difference! This one actually cleans and dries dishes, as well as keeps my hardwood floors dry. If it had not been for Tim, I would have just gone to buy a new dishwasher and hauled the old one to the dump myself. He saved me a lot of time and money. Needless to say, the new dishwasher has the B&S protection plan. Im not dealing with the manufacturers repair department again. The only reason for the four stars is that I would have liked some more guidance on the products when I walked into the store. I guess I should have done my homework first, but I thought that if I picked the best line from the most popular brand, Id be OK. So I give four stars to myself as well and vow to do my homework from now on.

Ella Herz

Writing this review after Bray & Scarff failed on multiple attempts to get us the right dishwasher. 1. We went to the showroom in Bethesda and told them about our current dishwasher. With their guidance we chose a replacement and delivery within a few days. 2. The delivery guy shows up, takes one look at our existing dishwasher, measures and says the new dishwasher is too wide by half an inch. 3. Over 10 days go by and Bray & Scarff doesnt contact us. Eventually we go in and choose a new dishwasher, again with guidance. The new one is $500 more and no discount for the hassle or mistake 4. A week goes by and no call about delivery. We have to call them again. 5. The delivery guy shows up, takes one look at our existing dishwasher, measures and says the new dishwasher is too tall by two inches. 6. We talk to the sales person immediately and order a different dishwasher that will supposedly fit. And we arrange for Saturday delivery (so we dont have to take off work for a third time). 7. We call on Thursday to see when on Saturday to expect delivery. They said they didnt know the time and that we would get a call after 6 pm on Friday 8. We call them at 7 pm on Friday and we are not on the delivery list for Saturday. We called again on Saturday and there was nothing they could do. At this point we cancelled after 3 failed attempts and virtually no customer assistance. Our sales person was Larry Elmore. Completely apathetic and worse than useless.

Nancy D

I chose Bray & Scarff Bethesda for my kitchen remodelling and they did not disappoint. (In fact, my only hesitation was online reviews, but I figure people mostly only post if theyre unhappy and Bray & Scarffs Bethesda store is, lets face it, situated in a neighborhood filled with a bunch of fussy lawyers!) Dave Kapp did a great job on design with my problem kitchen. A fairly small space, needs for upgrade in power and a new water heater, a Dupont Circle townhouse walkup with some tight corners to get to the kitchen. So despite those hefty design contraints, was able to get an entirely new kitchen thats just lovely -- very sturdy, functional, calm, modern. I realy trusted him on design choices. General contractor was very good and available, worked with trustworthy people, and they took good care of my place. As to Bray & Scarff generally: in any remodelling, there will come a time when, well, there will be a surprise, and then you have to worry: will the company I chose work with me as a team to solve it or use it as a predatory context to up the price or leave the problem unfixed and the customer less-than-perfectly happy? Im happy to say Bray & Scaffs reputation for excellent service and integrity was fulfilled and so theyre worse the extra price.

Shyam Kannan

I recently needed a new dishwasher and needed it - basically right away. Looked online and saw sales from Home Depot but learned that their "delivery and installation" was a two-step process with a different install date than delivery date (they would do the delivery, then call an installer - what was I to do with the uninstalled dishwasher in my house in the meantime?) So I called Bray and Scarff. Not only would they do a SATURDAY delivery at no extra cost (plus refund my delivery cost!) but their price was lower than Home Depot. Jae was great on the phone and took care of everything (including my paperwork) in a jiffy. The delivery and installation (Anthony and Andre) was simply superb (turns out it was a complicated removal/installation, but they figured it out and did a fantastic job, and even corrected an uneven door in my adjacent cabinetry for no extra charge. They were knowledgeable, polite, and cleaned up everything. My dishes are clean now, I saved a bunch of $$, and I know that if I ever need anything, I have ONE NUMBER to call rather than an 800-number and dealing with subcontractors. Just call these guys (Bray and Scarff) - you wont be disappointed!