ABW Appliances A Better Way- Intra Urban Appliance Gallery

Reviews 4

JA

Jamil Burnett

I visited this location a couple of months ago to see what they were all about. My first impression upon entering the store was bad...VERY bad. Theyd just opened, and there were several employees milling around and sitting at the desk area that they have set up in the front. I walked in, several of the employees looked up at me, then looked back down at whatever they were working on at their computers. The ONLY employee to actually greet me and say hello was the woman that was sweeping/moping the floor. !! She wasnt a salesperson...she was the custodial staff. I should have left right then and there....but I had questions and was curious as to what the store had to offer. Finally I was asked by one of the guys sitting at the computer if I needed assistance. No, I just like wandering into stores aimlessly. .... For whatever reason he was not equipped to assist me so he called some other guy from the back to come talk to me. This guy was at least pleasant and marginally helpful. I quickly realized that my limited & amateur knowledge of appliances and the brands offered for sale here exceeded this guys by a vast degree. Thats never a good sign. Towards the end of my visit, this guy wasnt even able to provide me anything more than contact information for ANOTHER guy that wasnt at work that day! He refused to even print out a quote for me! It appears that they are on a heavy commission setup here. But it doesnt appear that they even know how thats supposed to work. Im used to commissioned employees doing their best to earn your business. They didnt even do half of their best. The name of the store is VERY misleading and borderline dishonest. The term "Wholesale" is generally agreed to be an indication that pricing is going to be a tad lower than general retail & MSRP. This is very very very far from the truth here. Their prices are pretty much in line with every other local retailer and big box store that sells appliances. Id assumed (incorrectly) that they also worked directly with contractors & "The Trade" to facilitate a more streamlined shopping & product selection process. This is not the case at all. Their knowledge of the product lines that they carry is rudimentary at best; if you read the product brochure, youll know just about as much about the product as they do....at least the guy that was "assisting" me. I may revisit this place in the future just to see if my initial visit was a fluke....but based on the lack of reviews here and elsewhere online...im assuming that this place is leaving everyone with the same impression. Considering that their direct competition is just a mile down the road, youd think theyd put forth a stronger effort. Two stars based on my experience during my initial visit. Ill give them one star for their impressive showroom and product selection. Another star for their convenient location. The remaining stars are docked for poor initial greeting to potential customers, misleading business name, lack of knowledge/expertise on all of their product lines. Perhaps their service improves once theyve verified that youll actually be spending money? Thats no way to run a business in my opinion. Therere plenty of competitors in the region that put forth a stronger effort to earn clients and im happy to do business with them instead.

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JA

Jan Stewart

ABW Arlington knocked it out of the park! I will never buy from a big box again when the service you get at ABW is first rate from start to finish. Once we decided on the appliances I kept waiting for the ball to drop. The site survey was a breeze and gave me peace of mind knowing what we had selected was going to work out. Then the purchase was a breeze. Working with the installation scheduling crew was really fantastic and they worked with me to find the best date and time. The real kicker was the installation crew. Very professional and meticulous. Never saw that coming. The easiest process imaginable. Cannot recommend them highly enough.

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CH

Chip Hoisington

I gave them 3 tries. Was not even greeted once. Having run numerous retail stores, I think the customer service was horrible. They easily lost $14K worth of appliance business for 1 of my properties....and also, my other properties. 3 strikes. I do not see them lasting with this poor customer service. The store layout looked nice and appealing, just not greeted or even acknowledged for that matter. Pretty bad when I have purchased over $700, 000 in appliances for over 50 properties.

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AL

Alexandra Handy

Incredible customer service. The sales rep was the most knowledgeable and blew other other appliance stores out of the water.

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