SEPHORA

Category:	Cosmetics Store
Address:	319 Park City Center, Lancaster, PA 17601, USA
Phone:	+1 717-207-0505
Rating:	3.5
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–6PM

Location

Photos 19

Reviews 10

Kay Merritt

I have spent a pretty penny in this stare and I love everything in it, but your employees got a bad attitude. This happened outside of sephora, but I know this girl worked there due to her uniform. I work in the mall and she was in my place of employment shopping, and I , thé only employee on the register, had asked her if she was ready to check out while she was walking towards the register. I wanted to know so if she was ready to check out, I could be ready to check her out, and do my job yknow? But then she gave me attitude that I never asked for. The entire time I was checking her out after words was just constant attitude and general bad behavior. Like honestly all of the employees at my job who shop at sephora have nothing good to say about the customer service. When I walk into sephora I feel unwelcome abd when i walk out of sephora I feel unwelcome. Get it together sephora.

Allie Stoltzfus

They have great products of everything I need and love, and was satisfied every time I went except my last visit. There was this one worker, didnt catch her name, but she followed me around the hole time and made me feel unwelcome. She was very rude to me when I forgot the rule about not double dipping in the mascara. She came over and took the mascara out of my hand and said "What are you doing?!" In a very mean tone and I was confused and than realized what I did and said sorry multiple times but she was very unforgiving and mean to me. This kind of service was not okay. She made it seem like just because I was a kid buying makeup (Im 16) that I shouldnt be treated like a buying costumer. I have a YouTube channel and not to mention have probably spent over 1000 dollars at this Sephora. I am mad that this happened and was treated with such disrespect.

miss erica

Every time I go into sephora at park city, Im super excited to go in because I love, love make up. But then i get ultimately reminded why i never want to go in. No one ever greets you or helps you. I was walking around trying to find things and the two men who worked there were talking to each other about the cute guy who walked by. Another girl just staring off in the corner of the store. The store is huge, Id imagine someone would want to help out. The lush store needs to teach the sephora staff some customer service tips. Just sayin. Step up your game, sephora. I want to love going in.

Katelyn Fager

My name is Katelyn and Id like to share my experience coming into the store today. Ive never bought any high end makeup products.. I am a model of 5 years. My photographer took me in to buy me some makeup products. Steph worked with me and she was amazing. I loved her. She knew exactly what she was doing and picked out the best products for me. I was sad to hear that the sales associates dont make commission. Im not a card holder but my photographer is and hes VIP. We spent $700 in the store and plan on having her do my makeup before every shoot now. You have an amazing worker!

Julie Jade

I bought a spin brush here for $90 and when I got home it didnt work from day one. Never once got to use it. When I drove 40 minutes back to the mall just to return it, they refused to replace it, refund my money, or even just try to fix the one I had because I had used the sample packet of soap that came in the box. They didnt even look at the broken brush. So not only did I waste 40 minutes of my time and gas driving for a refund, apparently now Ive wasted $90 on a packet of soap.

Marianne Malec

Will not ship at Park City store again. When I go into the store the workers ask to help you every two seconds, but when I need help the people were told by the manager that there was no time to do mini makeovers. What are the workers there for? To stand around and talk to each other. I returned my purchase walked to another store and was treated with respect and given professional help. Please take your business elsewhere as I will.

A Private User

I love Sephora ! The staff is very friendly and they remember me every time I come in ! Although, one of the two men that works there, I believe his name is mark, hes very nice but the last time I was there he followed me around the store and tried to get me to buy stuff when I just wanted to shop in peace. It was a little annoying but hes very nice and everyone there is very helpful !

emma g

This sephora is so friendly and nice! I went there, and this girl(didnt catch her name) was incredibly nice and helpful. She helped me pick out the right skin tone, and then even applied it for me! She gave me many compliments and was very welcoming. I will be visiting soon

Pokemon Sun

I love love love Jose from park city Mall just a beautiful face when presented with his presence he greets you with open arms he has changed my life .. love you boo...

Marcelline Mckiney

It was only what I read. About it that impressed me I do a lot of comparing So my next trip I will try it