|Address:||23623 N Scottsdale Rd, Scottsdale, AZ 85255, USA|
|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–6PM|
While getting some small hose cut, I sat in a folding chair on the floor that was marked $9.99 3 day sale. I really liked it so I asked the employee which one it was in the bin. He pointed to several piled up. I got two. When I onpened one and sat in it, I knew I got the wrong one. So I took them back to get the right ones 4 days later. Heres where the trouble starts. I explained all this to the sales person and then to store owner, an older grey haired guy. He refused to honor what was tagged and what his employee had said. Then other employees choresed in and verbally abused me about the correctness of honoring sale price and what an employee stated. And then, a nosey customer called me names and said trying to get an exchange for the correct item isnt right. Then he threatened to physically harm me. I then called the police and went over to safeway to be away from this hostile place. The bottom line is this Ace Hardware is terrible. Would you want to buy something here knowing that if its the wrong item from an employee mistake that you cant return to get the correct item without them being confrontational towards you, the customer? Big box stores have their pros and cons buit certainly dont do this to customers. And Ace is by far higher priced! And you dont even get the better customer service you should for that.
There are always staff to help you find whatever youre looking for. Youll probably be in here 2 minutes before someone makes sure you can go straight to that thing you wanted: cleaning supplies, drip system, fan remote, sink stopper, etc. And its convenient both in its small size and location. Sign up for the Ace rewards points - they really dont nag me in any way, but do regularly send me $5 off or a percentage off. I used to always drag myself to the big hardware stores to save a dollar or two, but that takes so much time - not just to get there, but to get through the store. And Ive gotten such great advice here about how best to get algae out of my fountain, bees away, what glue to use to fix the leaking base of a basketball hoop, etc. Worth it. And theyre friendly.
After waiting 6 months for custom screens they arrived incorrectly made. Once they finally corrected the screens, after much persistence, PP Ace Hardware proceeded to process an unauthorized charge to a credit card number we used on a prior transaction and they kept on file. At the advice of my credit card provider I requested that they reverse the charge. The Owner, John Arterburn, initially refused and only reversed the unauthorized charge when our credit card provider suggested that I process a fraud claim. Once remedied we remitted full payment. PP Ace, John Arterburn, and their outside salesman, Robert Diegel, are unethical.
Nice Ace Hardware store. Staff was friendly, but the prices were on the high side, similar to other Ace Hardware stores.
They sell everything Home Depot doesnt stock or runs out of. But they are very expensive, even for a N. Scottsdale Ace.
A Private User
so helpful and inexpensive! go here instead of home depot, they are even independently owned and run!!
Excellent hardware selection. Friendly, knowledgable staff.
Staff is very knowledgeable when it comes to paint.
Expensive with an odd selection.