Category: | Home Improvement Store |
Address: | 4581 4000 W, West Valley City, UT 84120, USA |
Phone: | +1 801-963-4700 |
Site: | homedepot.com |
Rating: | 3.8 |
Working: | 6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM |
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Victor Canales
The customer service here is the absolute worst I have been doing business with Home Depot for years and this location is full of dumb managers along with poor customer service. We are a fence company and buy full pallets of concrete all the time every where I go rather is Home Depot or lowest they always simply exchange the pallet today the wouldnt the said I had to go to returns and return the four pallets and buy 4 from them the last time I bough a pallet was 2009 the year our business opened I dont have a receipt to return them both the cashier and the manager would not simply exchange my pallets claiming they system wont allow it when every one has been doing it for the past 8 years thank you for wasting my time now Im at lowest and Im never going back to Home Depot is to. Ad this wont allow you to give zero stars because that is what this guys should get.
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Zainab Hadi
Terrible costumer service. If you make the mistake of ordering through the Home Depot in West Valley, it will be your job to call and follow up on your purchase and delivery. I was always put on very long holds before speaking to the right person. They do not care about their customers and their needs. Colleen was not even hesitant to cancel my order as soon as I expressed my frustration, her manager George did not even bother talk to me and transferred me directly to the refund department. If anything, this says that they dont care to keep us as customers. I have made several large purchases recently, but they have lost me as a customer forever strictly because of their poor customer service.
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Maria Allan
Even though I live closer to this store, Id rather drive all the way over to the South Jordan store because I hate going here. Why? The location STINKS. you have to navigate this narrow, little road to get to it (if you blink youll miss it), and the parking lot is a nightmare to navigate. They always seem to have what I need, and Ive never noticed a problem with customer service, but I really dread having to go there when time is short. Outside of that, though, they seemed to have a better selection in the garden dept. than the South Jordan store (maybe because they get less traffic?) and the people were a lot more helpful in offering to help me load my car.
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Dennis Smith
Liked the store and selection but the customer service was poor and their propane cages were all broken and I wasnt told until after I purchased my exchange it then took them about 25 minutes to figure the whole thing out while I was forced to stand outside in 100 degree weather searching for a propane associate myself... It all worked out in the end but it definitely turned a 10 minute easy trip into an hour ordeal leaving me a little sour about the whole thing. Regardless they did have everything I needed and decent prices. Will probably return (for everything but propane)
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Shawn Knowlden
Nothing. The wood is never stacked and os thrown everywhere. Wodd that os not kept stacked warps. Onw time I was smacked in the glasses by a 1x2 that was stocking out way beyond the rack. When you complain they stand there and make excuses while you stack the wood. The West Valley location looks like Mexico. It is dirty all the time. The parking lot look like a dump. Again when you complaon they kust smile. They never clean the store. Im switching to Lowes it is always clean.
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Mike Price
Good Home Depot location. I prefer The Home Depot over Lowes far and away, and this location has done me well. I spend a decent amount of time here and the staff is always very friendly and helpful. Ive spent enough time here that Ive developed a bit of a rapport with a couple of the guys that work here and they are always friendly acknowledge me. Id almost give this location 5 stars, but I have a problem giving large chain stores 5 stars unless Im really blown away (rare).
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Andrew Walker
Like all Home Depots this store had all the usual stuff you would expect at a place like this. The one thing I did notice here though was that some of the employees seemed to be very knowledgeable about the store and some of the others were clueless. Maybe I just got a bunch of the new ones. However my recommendation is if the person your talking to doesnt have a clue, talk to someone else and they will probably be a lot better.
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Brad Hawley
Smaller Depot than most, found too many things not down on shelfs and had to get help twice. Most of the fathers day items were already sold out with half empty displays a week before. Good deals to be had if you search hard enough. Exp. Three different prices on same items with the cordless tools and wasnt till the check outs that I found a battery and charger combo cheaper than the ones in and on end of aisle.
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Greg B
Nelson in the tool rental area was very helpful, knowledgeable, and just a pleasure to work with. On a separate note...As with seemingly every home depot, the parking lot was full of the orange carts for hauling lumber, and not many available inside. Sometimes when employees ask me if I need help, and I really dont, I want to tell them to spend the next hour hauling the orange carts back inside.
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david ben-shah
Dont understand why its company policy not to help a customer. I called and ask if Im willing to take a risk Im getting a door cut down a quarter of an inch would they do it if I purchased it. Apparently its company policy because what they want you to do is buy a special order door or to rent their equipment. I would look into this is a company and really consider changing this policy.
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Zach Horner
The rental department is extremely incompetent. Both times ive come to rent equipment they have to get like three people to figure out how to rent things. My first experience the man at the counter spent five minutes on his phone before seeing me. The rest of the store is great. Awesomely helpful, great customer service. Two stars for the rental department.
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Frank Mansuetto
Home Depot rocks. They have everything you need. I dont know what else I can really ask for to be honest with you. This location is similar to all the other locations...which means Im always slightly intimidated by the real construction type handy-men that are walking around as I enter with my manicured finger nails.
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kaleb wilbur
I have used this location regularly over the last 3 years. Ive painted my house interior, laid new floor, and picked up many tools and odds and ends. Both the paint and floor get complimented most of anything in my house. The selection borders 4 star but the employees are great. Ive never had to wait in line
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A Private User
Horrible service. The large, sedentary guy in the tool rental place didnt even acknowledge us. In hardware, they tagged something for $10 and tried to tell me they had to charge me $30 for it because someone must have made a mistake. I will never go to the store again. Please take your business elsewhere.
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Dylan Redd
I like this home depot. The staff is nice and knowledgeable. They always have what we are looking for. My one complaint would be their parking lot. The past couple of times I have been there it has had so much garbage in the cart returns. Enough to make it obvious no one has tried to tidy it in months.