Cycle Therapy NYC

Reviews 3

JA

james ewing

INSURANCE FRAUD & SO MUCH MORE Do yourself a favor and take your bike to any shop other than Cycle Therapy. My experience started when I was in a minor accident with a cab. I brought it in for an insurance estimate. CT charges 10% of the estimate total as a "Deposit". What this "Deposit" really is is a guarantee that they will get you to spend 100% of your settlement with them. If the estimate is for $1000 they hold $100. The only way you will ever see this deposit is if you send another $900 on the items listed on the estimate. Lets say you dont want to fix a small scratch on a fender but want to use the money for new tires? You are our of luck and they are $100 richer. Now for the INSURANCE FRAUD. As you can see from above, they benefit from a larger estimate. With no more than a visual inspection they will begin running up a tally on your bike. My bike, for example, had a bent foot peg. They used this to claim the entire frame was bent. They ran the estimate up to $5,000 and collected their $500. While my insurance company was willing to pay the $5,000 to salvage the bike I had an emotional connection with the bike and decided to try fixing the foot peg mount first. Well, I did and guess what? The foot peg was strait as an arrow. I came back to Cycle Therapy and asked them to remove the frame from the estimate. They did and issued me another estimate for $1500. I asked for a refund and they said they needed to wait for proof of what the insurance company paid me. So, weeks went by and I finally received my settlement. I gave CT my information and they validated the $1500 payout. Now, I asked them to refund the difference in the estimates (the deposit) which would have come to $350. They then claimed the frame was still bent. When I asked them to prove it they said they could see it through a visual inspection. Now they were holding my deposit hostage and coming up with any reason they could not to pay me. So, I asked them to get the specs from Triumph and compare- to truly verify. Well, they could not locate the specs and could not prove the frame was bent. They still insisted that it was bent so they could keep my money. $350 is not the point here. I have been to the shop over 5 times and wasted so much of my time in frustration. I would be happy if they were to donate the $350 to a charity- but they dont deserve it and have been horrible and shady to work with. I will submit another posting on their other shady business practices. I just wanted to get this post up to warn you guys- you can find a better shop out there. There are plenty of reputable places. Take the time to find one- this isnt it. best of luck and ride safe!

A

A Private User

I dont know where some of you get off saying these guys are immigrants trying to scam people. It is a business, of course theyre looking to make money, isnt everyone? Also some reviews say that they take too long, but theyre making sure theyre doing it correctly. When dealing with bikes, its best that the work is done thoroughly, otherwise you could be in for trouble on the road later. I bought my 2nd bike about 2 months ago and Ive been steadily getting back into the bike scene. Since then theyve given me a lot of knowledge of what to do and look for as far as my bikes performance and well-being. Ive gone to them for every modification and come out of it with a smile on my face. I think people just need to learn patience, and I think its sad that people resort to bigotry when writing these reviews. Their ethnicity should not be used against them in anyway, so using that against them is disgusting, and this is coming from me "a black mutt" (self-proclaimed and proud of it). Their staff knows bikes, otherwise they wouldnt have a business. Since I got my bike, Ive purchased a great Shoei helmet (which I feel I underpaid for), a gold chrome sun visor, Icon gloves, LED wheel valve caps, chain cleaner and lube, an HID kit, (which they installed and works great), and an LED kit with strobes and it looks amazing. Ive ridden about 2 times since I got the LED kit installed and heads turn from every direction. Cops even pull up along side of me and tell me how cool it looks. I honestly read every review about this place before going for the first time and had a bad taste in my mouth at first, but Im not one to place judgment based on what someone else says. Every time Ive been there, they have been courteous and understanding about my lack of knowledge in motorcycles. There was even a situation where they finished working on my HIDs are were cleaning one of the air vent plastics and sprayed it with the wrong cleaner and it stained the plastics, so they went ahead and ordered me a brand new OEM plastic from Yamaha and installed it for me for free! So I think people need to get a grip and stop ripping these guys apart. People complained on here about the speed and cost, but good work takes time and motorcycles although are less expensive to purchase are costly to maintain, so if you get a bike and expect it to be cheap, you should probably not get a bike and take up knitting.

AV

AV LT198

Terrible experience with this place! These guy are crooks.I recently brought my bike to cycle therapy to have the stator replaced because my gsxer wouldnt start, that being the only problem may I add. I then get a call from someone in the shop to tell me they had bad news for me. My oil pan was cracked and oil was leaking from the bottom of the bike. Mind you, the bike was brought in with no leaks, just the stator issue. They then tell me that whom ever did my last oil change put on three washers with the oil pan plug and that might of been stopping the pan from leaking. Again, they were the last shop that I brought my bike to have an oil change and they did the last repairs on my bike since I got the bike last year. So now they want an additional $750, to replace the oil pan, from they already 900 (OEM stator) bucks that I owe them for replacing the stator. To avoid losing my cool i decided to pay for the repairs and get my bike out of there ASAP. So after two weeks I get a call and Im told that my bike is finally ready. The service guy then tells me that the following was replaced: the oil was changed, the stator, and a new oil pan was installed. So I ride my bike out of that place with thoughts of never doing business with them again. Two days later, after pulling from the curb on by bike, I start to feel my rear tire swaying from side to side when I pressed the rear brake and the bike would not stop. I then notice oil leaking from the bottom of the bike and my rear tire has now lost all traction due to the heavy oil leak. Finally Im able to pull over and the stop the bike. The only reason I didnt go down was because I kept my cool,and I did not press the rear brakes further. Fortunate for me, there werent any other cars in front or behind me. Im extremely luck that I wasnt on a highway going at fast speeds. With that said, be very careful when taking your bike in for repairs at cycle therapy. I would avoid them at all cost!