Honda of Spring

Reviews 3

A

A Private User

I should have know better than to try and buy a car from Goodson because a week earlier they sold my friends a "new" car and when they went to pick the car up Goodson told them that they had let the pilots for the air show in Galveston drive it and it would be back on Wednesday with around 200 miles on it. But even after this I gave the the benefit of the doubt. I am a recent grad with no real credit history and I dont have a co-signer and I am a first time buyer. I called them before I even went in because I didnt want to waste my time. I told them my credit score and the lack of my credit history and no co-signer and the sales man Mike Carver told me he could help me for sure. So I went down there and test drove a civic and CR-V. When pricing time came he came back with a really high price for the CR-V. I told him about a special they were having on the CR-V that I had seen on their web-site and the he magically remembered it and went and adjusted the price. Once we had settled on a price I told him I needed to think about it over-night. He told me to take the CR-V I wanted home to drive for the next day. I told him this was not necessary but he insisted. I agreed to take it home for the night and bring it back the next day. He then brought in a piece of paper that he said I needed to sign so that I would be covered under their insurance in case anything happened. I directly asked him if this had anything to do with buying a car and he said NO. I took the car home and the next day came back to sign the lease. I traded in my car and gave them my down payment and signed all of the leasing agreements and drove off in my new car. Then 5 days later I get a phone call from Neil the finance guy saying that I needed to bring the car back because I hadnt gotten financed. I said no I said all of the paperwork and you told me I was good to go. You need to fix this. He said he would try and would call me back. A week later when I hadnt heard from them I assumed that everything had been figured out. However, then next day, almost 2 weeks after I had signed all of the paper work, I got a call from Neil saying I needed to bring the car back and I was being charged $20 a day and $.20 a mile every mile over 20 a day I drove. I didnt understand how legally they could do this. So I went to the dealership where they showed me the "insurance" paper I signed the night I took the car to test drive. In that document it had a blanket statement that said they could take the car back for numerous reasons, one being no financing. So while legally they can take my care back it is crappy way to do business and horrible costumer service. Because I also found out that they knew the day I took the car home to test drive that I had been declined. So when I brought it back they thought I would magically be able to get a co-signer. Needless to say Goodson Honda is a horrible un-trustworthy, corrupt, dishonest, manipulative company. Buy a car from ANYWHERE but here.

ST

Steven Pontious

I recently totaled my 06 Ridgeline, but loved it so much I only shopped the 2017 Ridgelines for a new vehicle. I requested internet quotes from 6 dealerships in the greater Houston area, and found them all to be tightly bunched, price wise. Understandable, given their newness and apparently high demand. All quotes were essentially MSRP + destination + TTL, etc. I selected Honda of Spring because they had the color/model I wanted, plus they were fairly conveniently located for me. I really liked my salesman, who did a fine job showing me the pickup and explaining new features. I wanted to add a bed extender, which requires some installation, so I agreed Id pick it up and pay in full in 5 days. I was asked to leave a $500 deposit, which the salesman said was designated as non-refundable on the form, but that he had never known of it not to be returned if requested by the customer. So I wrote the check and drove home, this was Saturday 7/16. That night I received an unsolicited text from a salesman at another dealership, saying that they were going to improve their original offer...........by a whopping $2300, and that they had my color/model on the lot. I was skeptical, but made an appointment to see him and the Ridgeline when they opened on Monday, the next business day. I drove there, it was the real deal, so I accepted (no deposit requested) and drove straight to Honda of Spring. I gave them the straight scoop, thanked them for their effort, but cancelled the deal and asked for my deposit back. The salesman was disappointed, but said he understood, and left to talk to the sales manager. When he returned, he said they would match the deal (all this despite the fact that they assured me their original deal was the best possible). At this point, I felt like I had been totally straight and timely with both dealerships, and I did not want to do any more back and forth, so I politely said no, but thanks anyway. He returned to talk to his manager. After quite some time, he returned and, visibly shaken, said that they were not going to refund my deposit. I did not make a scene, but said I was very disappointed to hear that. I have since heard from a number of credible sources, including another Honda dealerships employee, that they cannot legally keep my deposit, given Texas law. Legal or not, I think the sales manager is very short-sighted that keeping the $500 is a better deal than the business that he is likely to lose because of the decision. I will share my disappointing Penske experience freely with family and friends.

OR

Orlando Orellana

The car I was looking for has an MSRP of $27,000. We spoke to a salesman and he stated he could drop it down to $26,000. We mentioned we had a trade in and they would offer to buy at $17,500. The balance on my car was $13,500. We would be getting back $4,000 since we would sell the vehicle to Honda of Spring. Once that was settled, we negotiated the a new cars price down to$23,000, final price. Everything looked good until we got into the finance office. The paper presented to us quoted an initial price of $26,000 and a trade in for $17,500 with a final price of $23,000. We asked about the $4,000 we would be getting since they are buying my car for $17,500 with a balance of $13,500. I was told its already included in the final price. What?! $26,000 minus $4,000 does not come to $23,000, it comes to $22,000. Issue 1: We negotiated the cars price down to $23,000 so why are we still getting charged $26,000 ($23,000 should have been WITHOUT A TRADE IN). Issue 2: WE DID NOT GIVE THE SALEMAN PERMISSION TO USE THE MONEY WE WOULD HAVE MADE FROM THE SALE OF MY CAR TO FIX THE PRICE OF THE NEW CAR. THE $4,000 IS OURS TO DO WHAT WE LIKE SINCE IT WAS A SEPARATE SELL TO THE DEALER. Issue 3: If the car is $26,000 and he used $4,000 from my cars sale to drop the price to $23,000, what happen to the $1,000 since $26,000 minus $4,000 is $22,000, not $23,000. We clearly stated we wanted the new CARS final price to be $23,000. That did not give the salesman the right to take the $4,000 from the sale of my car to reach the price we were looking for. The trade in transaction should have been a separate action. At no point did we state "You can use the $4,000 from the sale of my car to get to the $23,000". The sales person continued to state he was getting us the car at the price we asked which is $23,000. We understood that but where is the $4,000 from the sale of MY CAR? He could not answer that, stood up and stated "we have no deal". He walked out, his manager came in, apologized and wished us a good night. I asked him if we could get a copy of the paper work signed since it has sensitive information. He stated "You get nothing, this is ours" and stated he wished we could have worked something out. Conclusion: We were under the impression the $23,000 we negotiated was from his discount, and not because he used the sale of my car to get to that price point. Not once did he mentioned he used the sale of my car to get to this price point. Thank you for reading this review.