Fred Haas Toyota World

Reviews 3

AM

Amel Ornelas

MALA EXPERIENCIA 2 VEZES!!! Visite el centro de servicio por primera vez en septiembre 14 del 2015 para el servicio básico ( cambio de aceite y balanceo ) para mi auto 2013 corolla. Cuando volví a recogerlo me dijeron que mi auto tenía un clavo en una llanta . CUIDADO GENTE SI LEEN LOS COMENTARIOS DE ABAJO ⬇️NOTARÁN QUE MÁS DE TRES PERSONAS SE AN QUEJADO PER ESTO mi auto tenía el clavo en la cara de la llanta es decir a un lado! Cómo demonios un clavo se encaja a un costado de la llanta ? En la parte que toca el piso o en las esquinas es lógico pero a un costado ? Bueno me dieron un precio muy elevado por una llanta era el doble de lo que normalmente cuestan en cualquier lado . Decidí retirarme y al ir manejando note que mi carro vibraba demasiado justo del lado donde según ellos yo tenía el clavo lo lleve a un taller de confianza para checarlo y resultó que mis llantas no estaban balanceadas, tenía un clavo y aparte cada llanta era de diferente marca esto último no tengo pruebas para asegurar que me cambiaron las llantas solo es un comentario ok arregle el problema por 15 dólares. despues Volví enero 22 del 2016 pero todo bien . AYER SEPTIEMBRE 2 del 2016 volví para el mismo servicio pero mi auto solo entro para balancear porque aún no es tiempo del cambio de aceite y adivinen qué ?? De nuevo salí con mi auto vibrando solo que esta vez no me ofrecieron una llanta ... Mis experiencia son problemas mínimos pero gente por favor ponga atención a los comentarios y verán que casi el 80% de ellos son quejas . Yo no vuelvo a este taller ! Y LA PERSONA QUE RESPONDE ESTOS MENSAJES POR FAVOR AHÓRRESE EL TIEMPO Y EN VEZ DE DISCULPARSE CON MIGO MEJOR PLATIQUELO INTERNAMENTE Y PONGAN ORDEN . Una cosa más yo sé que la vida privada de sus trabajadores es cosa de cada uno de ellos pero deberían de poner más atención porque sus mecanicos se la pasan tomando alcohol al salir de trabajar con los uniformes de Toyota puestos, yo los e visto en un billar que está al cruzar el I-45 se llama BIG TIME BILLARDS imaginen como me siento al dejar mi auto en su taller después de ver a sus mecánicos callendose de borrachos ....

AL

Al Geffon

We found it a bit unusual to be car shopping on a Sunday, but we spotted a vehicle online that we were really anxious to see ... interior and exterior colors, trim level and equipment were exactly what we wanted. Fred Haas has two Toyota stores in the Spring area, one closed on Saturday and open on Sunday. We were surprised to see the number of folks in the showroom ... but despite the crowd, we were greeted promptly, and introduced to Beth Elliott of the Internet sales department (yes, there really is one), who explained that she had a customer coming in shortly, but will try to get us started, rather than having us wait for an available salesperson. She was courteous, knowledgeable, and eager to answer our questions. As it turned out, the RAV4 we had in mind was at the closed location (to Beths credit, we didnt get the line, "Oh, that cars been sold."), and she assured us that wed be welcomed back the next day. Right at that time, her customer with an appointment arrived, and we were turned over to Manny Gomez, who immediately earned our confidence. Hes young, intelligent and personable, with thorough knowledge of the products. For comparison purposes, we test drove an XLE, the model just below the one we came to see, and concluded that we wanted the Limited after all. The inventory didnt show anything that appealed to us ... but Manny took the time to peruse the entire lot with us by golf cart, stating that whats in the computer isnt necessarily up to date (his words, "theyre always behind"), and its possible that something might have come in within the past few days ... nothing ventured, nothing gained. We were amazed at how he was able to tell one model from the next (including interior colors) without even leaving the cart. As luck would have it, he did find a vehicle that would work for us ... way in the back, waiting to be prepped, and not showing on inventory. After gathering the paperwork, he quoted us a price that, while below sticker, was not yet in our comfort zone. This is the part of buying process that we dont particularly care for, although we do understand the reason for it. Were veteran negotiators (both in purchasing automobiles and as Realtors), and after going back and forth a few times, came to terms. Throughout the process, Manny was low-key, highly professional, did not pressure us, didnt pull that, "This price is only good for today!" crap, and treated us as valued customers. After a brief wait, we met with Alex Saaverdra of the finance department. Since we were paying cash, the process was simple, and we were out in less than ten minutes. He didnt pressure us about all those extra warranties, but did explain them, as hes required to do (not to mention that he makes a few bucks off them). We declined them all ... not a problem. What particularly impressed us was the fact that theres a staff of individuals assigned to "introduce" buyers to their new vehicles. With all the technology on todays automobiles, its most welcome. We left the dealership confident that we could at least get the hang of all that stuff, and knowing that we have a resource in the event that something stumps us. On the way home, we remarked almost simultaneously that this experience was probably the best (certainly in the top two) weve encountered in our fifteen car purchases over the years. From the beginning, everyone met or exceeded our expectations ... a far cry from the experience we had at another dealership the previous day. The price we paid was more than fair (and we did research the hell out of it). Our home is in the Bellaire area, and Toyota dealers abound within a few minutes drive. Weve dealt with them all (including one that we really like, but couldnt make the numbers work there). The drive to Spring was well worth it. We wholeheartedly recommend both the dealership and the personnel we dealt with. Delete review

MI

Mike Monkeay

Update 12/31/2015: Just wanted to confirm like the other reviewer the number provided by fred haas toyota is sent to voicemail. I had no luck contacting them, but I take that as they do not care anyways... Please Stay Away unless you want to feel degraded. The sales manager also had my number and I never got a call through that means either. They really dont want to make money and want to profile people as they walk in their dealership. Sad but true. Original review: Where do I start?! I was planning on test driving a Highlander and my dad wanted to test drive a Sienna. We walked into the dealership at 10:30AM on 12/27/2015. To our surprise all the sales reps were busy. The two women at the desk seem least interested in finding someone to help. They were both busy with their nails and jewelry to care. One of the receptionist looked at one guy surfing the net on his phone and said "Syed Ali, help these gentlemen out." He said "Are you looking for someone or have someone you need to meet?" SERIOUSLY?! Why would I know someone if I am asking for a sales person to allow me to test drive a vehicle! The story only gets worst. Syed takes us to a Sienna on the floor and says "check this out its an XLE limited edition, and comes fully loaded." As we started looking at it, Mr. Ali takes off no where to be found. So my dad and I went to the two women at the receptionist desk again. Both again didnt seem like they really cared to help. At that same time we saw Mr. Ali walk right past us and said "I have an appointment find someone else to help them!" Then a sales manager walks up and starts speaking Spanish to someone else that was waiting. Then comes to us and says "Can I help you?" We said "Sure, we would like to test drive a Sienna XLE, or any Sienna at this point. Can you help us with that?" He said "I am not a sales representative, let me get you one." He goes out and picks up a guy name Carlos. This guy says "Ok you need to see a sienna and test drive one right?" (Pretty horrible English) We said "Yes" thinking he would be helping us. Instead he took us to the back door and we said "Do you even have keys or know where to get them?" Mr. Carlos stated "uh, let me get an umbrella." Then while we are walking in, he says "Oh you are Syeds customers so I need him to help you." Is the sales person that much of an uneducated person!? We said "No, Mr. Ali ran off he is not worthy of our business, do you want to help us Carlos or not?" He said "I cant take away Mr. Alis customers." We simply said "So you are not going to listen to the sales manager, but wait for Mr. Ali who has no status in the dealership?! Nor is he ready to help a potential customer" Carlos started laughing and said "I am busy" and proceeded to the exit and started smoking and got on the cellphone speaking in Spanish (luckily I know Spanish so I know he called his friend to start making fun of how he was giving the run around). This point we were definitely not buying from this pathetic and unprofessional dealership! Guess you lost the business of two vehicles pretty quick. We did get a hold of the sales manager and told him what happened, he took our numbers and stated the director will call us. Its been a full day and no call. I rather slam this business on social media then deal with them at this point. Mr. Haas I hope you get use to being poor, because with the attitude your sales people have, you wont be getting business anytime soon! Toyota, I am surprised you dont vent dealerships and the people you put on the floor. Back to Volvo, Audi, and Acura I go! Folks you have been warned! Unless you are desperate to be treated rottenly, go elsewhere. There are plenty of our options and Toyota dealerships in the Greater Houston area!