|Address:||1100 Broadway, Hicksville, NY 11801, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM|
I have shopped at Ikea a handful of times in the past and havent had any problems...I have also not returned anything before. But after my experience yesterday, I can honestly say that I have never seen such a horrible display of customer service than when I returned an item at the Hicksville Ikea. I got to the returns area and found 1 person behind the desk and 2 customers on line waiting. It was about 1:30pm. I saw the "take a number" sign and openly asked if the numbers were being used. The people on line said no and the woman at the desk just shrugged, so I didnt take one. About 5 minutes later, someone gets online behind me and takes a number. I told him they werent using them. He just ignored me and pulled out his phone. I decided to take a number now too, just in case. Eventually...and I mean like 10 more minutes passed before another person came out of the back and opened another return register. He was a short, plump guy with dark hair, Im sorry I didnt get his name. By now, there were about 15 people in a nice, orderly line. So the new guy says,"OK, what number are we up to?" The 3 of us on line say, "were in line and havent been using numbers." So what does he do? He says, "whose got a number?" The guy behind me says,"I do" and cuts in front of the 3 of us. Now, normally, someone working behind a counter is aware of whose been waiting and will take people in order, but he starts ringing this guy in. It almost caused a brawl as this ass just walked in front of everyone. Next up, the woman whose been working all this time looks up and says,"next" and the 1st guy on line goes up. Finally, its my turn and I get the moron return guy who was thrilled to take people out of order. He calls #3. I go up. He asks for my # like hes not going to service my return unless I have a #. A real attitude this guy had. I put my #, receipt, credit card, and item for return on the counter in front of him. He looks at me and says, "are you returning this?" I asked him why else I would be in the return line with a receipt waiting over 20 minutes. I also asked why he couldnt just call the next person as we were all waiting nicely in line...he told me he was doing it the best way. I corrected him and told him he was doing it the easiest way for him and apparently he had no concern for how long people were waiting or how to fairly take the next person. He quietly finished my return, slammed my receipt on the counter, and called #4 as he dismissed me. As if that wasnt bad enough, we then went to buy cinnamon buns. The bunch of 6 is poorly packaged. Its got a foil pan bottom and a plastic top and as soon as you touch one side, the other side pops open. I wrestled closing it and when I got to the register, I paid and asked for a bag. The cashier, who had said absolutely nothing up to this point, just nodded no. She put my receipt on the counter without any words...no thank you, no have a good day, heres your change, nothing. My friend, who was with me, came over a second later, didnt hear me ask for a bag and asked himself...."Do you have a bag, the package opens easily"...he asked...again, the cashier just nodded no. I looked for a manager before leaving to share my disgust but I was told none of them were available to speak to me. I think maybe they purposely make it a bad experience to return things so youll keep what you purchased....and I dont know what was wrong with the girl by the food counter. Unless she was mute, theres no excuse for her rudeness either. I dont think theres a reason to ever go back there...unless Im in the mood for being treated badly.
A Private User
PART 2--Contd from previous Instead I told her that it was pretty biased and unfair if they could just pick and choose who to turn away. I had a very heavy item with me that was difficult to load & unload on my own. I said the rules should just apply to everyone, either require the receipt or give all customers the courtesy. She said they cannot do the exchange, without the receipt which made no sense.....blah, blah, blah......she kept talking. To cut to the chase, I told her "just exchange it for me" and she said it would take another 15 minutes at least for them to bring the other item out. I told her :just return it and I will go get the item myself because I was faster than the people that work there." Guess she didnt like that--told me that if I had an attitude, she did not need to service me and said the manager would take care of me instead----manager stood there saying nothing. She took my cart and pulled it over to the managers register and told me to step aside and wait for the manager----another 10 minute wait! Of course Im upset--I said, "of course you wont do it, because you are fat and lazy." She got on her walkie and called Loss Prevention---within minutes, there are 6 guys surrounding the register I am at! Holy, so she can tell a customer they have an attitude, which I did after being sent back and forth, but I cant state the obvious, that she was clearly overweight and lazy. So these 6 guys are there, asking the manager whats going on---manager doesnt say anything. She does my return, the guys are just standing there dumbfounded & confused. I was about to say, "I called her fat and lazy, so she called in the troops", but I stayed quiet. Did the return, asked the manager if I could go get the other item---she shrugs and says, "its up to them" point at the 6 guys with their walkies---they dont say anything, so I went and picked up the item again, paid for it and left. I was followed outside by one of the guys. He just watched and observed me---Im thinking "these people are crazy---imagine me in my minivan as a getaway car". He saw me struggling to pick up this 150 pound item, and just watched. As I drove away, he went back inside. Man---what an ordeal. I admit I shouldnt have said what I said---I was mad and had lost my patience at that point, but I do think the rules should apply to everyone, especially when you see that someone is bringing in such a heavy item to EXCHANGE. But to call Loss Prevention and have 6 guys ascend on me as if I were a raving lunatic is simply ridiculous. Like I said, she was lazy and at the end of the day, she not only wanted someone else to do the return, but she also wanted someone else to fight her battle. Disgusting representation of IKEA. The girl & her manager should rethink their approach. Cashier for her incompetence and lack of work ethic---manager because of her silence through out.
My problem with Ikea isnt so much with this particular location but with the whole company itself. Where do I begin? I guess Ill start with what I like about Ikea. Their meatballs are good when they manage to keep horsemeat out of them. Their cinabons are admittedly better then what I can pull out of the frozen section of the supermarket and microwave myself. Now on to what I dislike: I come to Ikea, prepared, with a notepad to write down the location of the items I want. Once Ive wound through the maze of a showroom, avoiding droves of kids rivaling what I imagine to be found at chuck-e-cheese of free token day, I made it down to their warehouse. For those of you unfamiliar with ikea this is where you are supposed to locate the items youve picked out upstairs by their "bin" number and place them in your cart. Upon entering I go to grab a cart and, surprise surprise, no carts available. I wait 20 minutes until an employee restocks the cart area with a whopping 3 carts. With cart in hand I go to area my item is supposedly located only to find empty space. I recheck the location of the item in their warehouse computers only to find it relocated to a new section. No problem with the new location written down Im on my way. Nope. The location in the computer didnt exist. Located an employee and he was very helpful and pointed me to its real location. I get all of my furniture back to my house and start building it. The assembly required an obscure pointed tool to make my own holes in the wood. Okay. I got past not having that tool by using brute force to drive the self tapping screws into wood. Built the first two pieces or furniture relatively easily. I begin to assemble the last piece of furniture, a Malm 3 draw dresser, and Im immediately confused by the instructions. I line up the first two pieces exactly as they are in the photo and find the source of my confusion: one side of the dresser is missing 2 holes for one of the main connections between panels of the dresser. Another 40 minute drive to Ikea and here I sit waiting to exchange the defective part. At least the hour Ive been waiting this far for the exchange was past by the writing of this comment.