Aubrey Alexander Toyota

Category:	Toyota Dealer
Address:	1324 N Susquehanna Trail, Selinsgrove, PA 17870, USA
Phone:	+1 570-743-1171
Site:	aubreyalexandertoyota.com
Rating:	4.6
Working:	9AM–8PM 9AM–8PM 9AM–5PM 9AM–8PM 9AM–8PM 9AM–5PM Closed

Location

Photos 100

Reviews 4

Derek D

I went into aubrey alexander and bought 2 cars because I was told that they will give me a better deal if I buy two cars instead of 1. I got a 2013 ford focus, and a 2010 chevy malibu. They told me that the malibu was an ltz fully loaded etc etc (which kbb was still 3000 under what they had me pay in the long run for the car) However while we were signing paperwork a few papers said the malibu was an lt (which was worth an additional 1500 less than an ltz) I said "woah woah you said it was an ltz?" but the salesman told me "well its just the way that the vin numbers run it comes up as an lt but its truly an ltz." Like a moron I bought the cars and called a chevy dealership because I was curious, which they ended up telling me the car is an LT not an LTZ! so i wound up paying 4500 more for the used car than what it was worth. I was also told the malibu was going to get this amazing gas mileage until I brought it home and I get around 19 mpg on average if even that, so I called back in to give them a third opportunity to fix their wrongs after many issues. They said they will let me trade it back in.. For a car worth $2000 less than what the malibu is worth but still keep the same payment and loan that I currently have. I am quite perturbed at what all has happened with this dealership. I called in because the turn signal switch sticks and does not return, and there is a heck of a rattle under the vehicle, but I was told "we will look at it but it is not covered under any type of warranty..." I just bought these cars 2 weeks ago. This place is absolutely and irrevocably a ripoff and I will never go back. They never attempted to right their wrongs even after I gave them many many chances to make things right. What happened to authenticity? I have dealt with many dealerships and this is one that I will not go back to. The managers are downright ostentatious and rude, and they are just looking to rip their customers off for every dollar they can make.

D Gillins

I just got a call from the regional Manager who first called on Saturday after my post to tell me they would replace my glove box handle but today I received a called from Phil to state they would not replace it due to my negative post. This now has to be handled by an attorney. This has to be the worst experience i have ever had at a Toyota dealership. Who reneges on an agreement they made due a negatove post. I stand by this post and will continue to report on tbis situation. Could i have just had a racial moment?? You mean to tell me I had to come north to have a racial moment with a Toyota dealership?? I have been a loyal toyota customer since 1996. never experienced this level of ignorance. i brought my car to this dealership for an oichange. Once my car was brought back to me I checked the oil and it was still dirty. the tech I dealt with ..who was extremely courteous upon my arrival was now telling me I did not know what new oil looked like. this is my 4th Avalon my eighth car..I dont need anyone to tell me what new oil looks like. I insisted they change it. Now everyone associated with this has an attitude. When I got my car back this time oil was clean but the glove box handle was broken. someone with an attitude who should not have touched my car broke the handle on purpose. I brought that to their attention and they are a ordering another but they were going to let me drive out with that broken latch. WOMEN CHECK YOUR OIL B4 YOU LEAVE THE DEALERSHIP. THIS IS MORE COMMON THAN YOU THINK. especially if they think you dont live in the area. this will be escalated to the GM.

A Private User

Rip off....tried to take advantage of my 83 and 85 year old grandparents with their Toyota Corolla that they purchased there a few years ago. They took the car in for their "free" inspection and failed, service people tell my grandparents they need 5 different parts to pass inspection equalling over 1000 dollars, my grandparents left and took the car to another shop and had the work done for a 1/3 of the cost. Took it in to get reinspected and then tried charging my grandparents 30 dollars. My grandparents refused to pay it since it cost 20 back home and thought that the inspection was to be free. I contacted the service manager who states it is a state law to charge for the 2nd inspection which I find hilarious since I failed inspections 3 times with my corolla and returned to my dealership and had it inspected again free. But besides that I talk to the service manager to find out that inspections only cost 21.25 they were told 30......then in the computer he said that they only needed tires, and another part interesting since they had a list of 5 things that needed to be replaced to pass inspection. Tires, suspension, brakes, rotors, blah blah but after talking with the sales manager and come to find out they only needed 2 parts of those 5. I guess because of their age they thought they could rip my grandparents off well not these two! Another customer down the drain and again no help with resolving the problem! I am glad my grandparents are smart for their age and will never let a company take advantage of them. My family and grandparents will never do business with this company again!!!! BUYER BEWARE!!!!

Burrows Boston

Yesterday I purchased a 2015 Toyota Highlander from Aubrey Alexander Toyota. I feel extremely fortunate to have been greeted and helped by sales associate Chris Shaffer. Chris was the perfect salesman to present the product to me as I am really critical by nature and dont appreciate pressure. First, and most important, Chris was very courteous, even asking if there was a particular sales person I wanted to talk with. He was never aggressive or "pushy." Next, he proved to have a complete command of all the features offered on the vehicles I wanted to see. Every question was answered completely and patiently. I considered him to be the ultimate professional. It was a day after meeting Chris that I decided to buy the vehicle, and the guidance that Chris gave my wife and me through the process was as professional as his sales presentation. At the point of delivery he took extra time to patiently walk this electronic novice through the sophisticated software in this amazing vehicle. In short, I think that Aubrey Alexander is fortunate to have this young man on his sales staff. I know Aubreys father, Blaise, personally, and I will certainly report to him how pleased we were with Chris.