Waldorf Dodge

Category:	Used Car Dealer
Address:	2294 Crain Hwy, Waldorf, MD 20601, USA
Phone:	+1 301-232-0946
Site:	waldorfdodge.com
Rating:	4.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 11AM–4PM

Location

Photos 100

Reviews 4

Ramona Campbell

January 2016 I have had my Durango one year. March 11,2016 I came out from an event and the truck would not start. Several people came out to the parking lot to try and help me to no avail. I finally got my SUV towed to Waldorf Dodge around mid-night. Saturday morning I get a call from Mike the service guy letting me know that my vehicle was there and I didnt fill out any paperwork when I dropped it off so he had to research the VIN to find me. I explained that it broke down and it was towed there and the tow driver dropped the key in the box and that I was on the other line calling them (Waldorf Dodge). I asked if he knew how long it would take to fix it? Mike told me until Wednesday. I started to get heated but I stayed calm. I asked why so long he explained that they were short staffed on the weekend and that there were cars before mine (I am thinking staffing is not my problem). So I explained that I had the warranty that allowed a rental. He put me on hold to check and then comes back to say that it covered a rental for one day. At this point I want to scream. I ask him where does it say that (one day) and I explain that I need a vehicle today because of commitments. Mike tells me that he cant do anything until Monday and I should have made an appointment. I am livid. I tell him that my vehicle didnt let me know beforehand that it was going to break down. I let him know that without a rental I need to know what is wrong with the truck. Mike then says he will look at it and call me back. WHAT? If he never looked at it why did he say it would take until Wednesday to fix. This story could go on because it got worse as time progressed but I will end it here and say I am definitely dissatisfied with the customer service after the initial purchase (the sales team was above reproach) of my vehicle and I have gone there at least 3 time with no improvement.

Andre Scott

This was the worst experience ofmy life Wes and C.P. leave a lot to be desired for excellence in customer service. I put my car in their hands for what I thought would be a care free experience for a simple suspension repair ,not only did they have my car for over three weeks and 289 miles of joy riding clocked on the odometer on their behalf my vehicle still was not repaired correctly. To add insult to injury I made a simple request on day one of this horrible experience to have my vehicle keep inside at night because of the custom wheels that were on the car and both WES AND C.P. assured me that this would take place. Well news flash it did not in fact in my travels home one late night from work I noticed my car sitting outside on the back lot next to Old Washington Road while the dealership was closed and everyone had gone home, not only was I disgusted with the service I feel as though I had been lied to on several occasion dealing with these two guys so I decided to take my vehicle home that night and believe it or not it took these idiots two days to realize my car was gone and never once did they call to say anything of comfort about this situation. I sincerely hope Allen Levy (General Manager )take some action and correct the issue that he has at this dealership with lack of attention to detail and the very very poor customer service that his service department manager WES and the sell out brother C.P. has provided me and all the other loyal customers ,who now have to travel all the way to Virginia to get satisfaction. I truly only gave this a one star rating because I to in order to leave this review they could not even work on my lawn mower at this point!!!!!!!!!!! -10 stars would be my rating beware of this service department!!!!!!

Brian Rehm

The technicians did a nice job. The communication of the service advisers leaves much to be desired. Scheduling appointments is meaningless. I called early in the week to get an appointment and was given one at 10:00 on Friday. When I hadnt heard anything by mid-afternoon, I called for a status. The service adviser said he would check with the technician and call me right back. After hearing nothing for an additional 2 hours, I called back again and was told the technician wouldnt get to it that day. Same thing on Saturday; no word by mid-afternoon; a promise of a call-back and I had to follow up 2 hours later. However this time I was told that the technician had identified the part that was a problem (which is what I had already told them was the problem) and the part would be ordered first thing Monday and would arrive Tuesday. I was given a rough quote for the part, mentally added a few hours of labor and was told it would be close to that in cost. I was also told the vehicle should be ready Tuesday afternoon. I heard nothing all day Tuesday but wasnt concerned. I stopped at the dealership on my way home from work and was told it hadnt been started yet. I was livid. On Wednesday I stopped to pick up the vehicle and found the cost to be roughly twice what was expected. The new part was installed and I also discovered that some superior-quality parts I had replaced about a year earlier that did not need replacing had now been replaced with inferior OEM parts. No notification about it, no approval from me to do so. Now I have parts that will need to be replaced again when they wear out that shouldnt need to ever be touched again had the after-market parts been left in. Disappointed to day the least.

Casey J

Obviously, car buying is one of the most stressful events out there, except here. I couldnt be happier. Went to other dealers looking for a specific vehicle and once numbers talk began, their WOW or awesome pricing changed, and I was using true car buying. Called Brandon, drove one of their trucks but it was missing some amenities. He found the exact truck I was looking for and said I can get it by tomorrow. Closed the deal that next night. Deal was good and didnt feel bullied or intimidated. Now comes part 2. You expect the vehicle to be perfect and unfortunately it wasnt. It had sat at the other dealership and didnt leave the factory with balanced tires. So a trip to service and it seemed good. Two days later it wouldnt start. Called the sales manager and he got me linked up with Chrysler roadside and said even though I was outside the 24 mile limit for a tow (dictated by Chrysler roadside, FYI, get AAA, Chrysler roadside is terrible), the manager said theyd cover the excess distance. Got the truck in for repairs,dead battery cell for sitting at the other dealership (not Waldorfs fault), back on the road. Some frustrations but the sales and service teams are the best Ive seen. If you want to get a Dodge/Ram/Jeep, go see Brandon for the sell, Lewis will take care of you on the deal, Wes and the folks in service are amazing as well. It is worth the drive to be taken care of as a person and not just a customer with money to spend.