|Category:||Eye Care Center|
|Address:||230 Franklin Village Drive, Franklin, MA 02038, USA|
|Working:||10AM–7PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 9AM–5PM Closed|
After trying to order new contacts online i discovered I had not seen the eye doctor in 2 years. When i called to schedule an appointment with Visionworks they were able to get me an appointment (based on my schedule) within days. I called to apologize to them as I was held up at work and was not going to make my appointment. I asked for the next available appointment because I only had 1 contact in my right eye. The next appointment was 3 days later...BUT the woman called me back and told me she has a contact she can hold for me in my current script so i was not without a contact. Being in Customer Service myself, this truly was great service! Visionworks went above and beyond to truly help me out. They truly put me first! This goes a long way for me!
EVERYTIME I called about contacts I was told Id get a call back and I didnt get a call. I myself am busy and was not always able to call or was not always thinking of it when it was them that told me theyd get back to me. Now my last left contact is not comfortable anymore I was told theyd have a trial pair for me for today (6/20) I called and theyre not in yet. So now I have to wait to leave for a 2 hour drive until they call me back when they arrive and Im highly doubtful that they will make me a priority even though Ive been dealing with this for I believe a year now. I know they cant speed up delivery but I dont like that I was forgotten over and over.
Giving two stars for excellent care from the eye doctor. Got my free glasses as supported through my insurance. The woman working there seemed quite annoyed with me for not spending money. Really rude. I get you need to make money to thrive, but then dont make these deals with insurance companies. And do. Not. Take your frustrations out on me. Im just trying to get by. Just like you.
Just like the two other reviews, the staff was NOT friendly, courteous or helpful. The two other reviews were done 2 mths ago and 7 mths ago. I was there yesterday (11/2/16) and it hasnt gotten better. I am going to by-pass management and call corporate!
It was just a phone call. When a customer calls to see if they accept an insurance and she responds with "Do you want to get free glasses" was so inappropriate/rude. My son needs prescription glasses to see.
Twice now I have gone here after my glasses broke, and the staff has been quick, helpful, and incredible in their efforts to help.