Vans

Reviews 3

ME

Melissa c

The store was very busy but only had one visible associate when I arrived (a weekend day). Even when she wasnt busy I had to stand around waiting and then seek her out for help. 2 other associates showed up 15 minutes later, but neither seemed to be of any help, and were unable to help me or the other customers in line, so they just stood there. I only wanted to make a simple exchange, but they didnt carry the product in-store and were unable to do an online exchange as they had no internet. The reason for my return was a product problem, and they acknowledged they were already aware of the problem but I would have to return the shoes at the store and re-order online myself. So I was refunded the product amount (not the shipping) and when I tried to re-order online, found that I have to pay for shipping AGAIN for the correct item. I already lost $7, and I am not about to lose more money...this was ridiculous. Ive actually never had any store or company try to charge extra shipping for a straightforward exchange especially when the reason for the exchange was due to product defect. The associate should have called in an exchange for me and had them shipped to the store at least. This stores customer service is beyond poor. I also chatted with a rep online in an effort to re-order and was only offered free shipping if I spent an amount greater than the cost of the shoes I was trying to exchange...I am so disgusted with this company. This was my first and last time buying from Vans.

A

A Private User

01/04/08 Tonight my daughter and I had the pleasure of meeting one of your super sales associates at your Vans store in the King of Prussia Mall #120. She was so helpful in finding my daughter the shoes she needed, that I also tried on the same pair of shoes and we both ended up buying the same type of shoes. Im even planning to return a pair of shoes I purchased at one of your competitors because I have not been able to wear them without them hurting my feet. Big thumbs up for Holly - she really knows her stuff. Thanks again. Susan and Noreen Ajaz

AN

Andrew Barry

My absolute favorite store.