American Freight Furniture and Mattress

Reviews 3

JE

Jennifer Steinmiller

Our experience here started out great. We walked in, we greeted by Chris, told him what we were looking for, he pointed us in the right direction, and let us go to look around. We decided on a sectional, and proceeded to check out. We were in and out in under an hour, which is not what I expected, and was one of the reasons I was dreading furniture shopping. We paid by check, and were told delivery would be set for 14 days out to make sure the check cleared. No problem, we had to dispose of our old furniture and clean the carpets, so the wait was no big deal. Chris told us when they were notified of our check clearing, we would get a call and the furniture could be delivered earlier if we wanted. Well, the check cleared two days later and that phone call never happened. But again, no big deal. The supposed delivery date arrived. We waited for a phone call telling us the driver was on their way. 2:00 rolled around so my husband called the store to see what was going on. Turns out they moved our delivery date to 3 days later but were never notified. This was certainly an inconvenience, as we, like most people, have jobs that require us to schedule days off. Now, the date change wasnt an issue, it just would have been nice if we had been notified, considering I would assume that someone had to manually go into their system and change that date. I mean, you would want to make the customer is available for that date, right? Apparently not. We were told that if we had a copy of the bank statement showing that the check cleared, they could get it out to us the next day. Meaning a trip out to the store, which is about a 25-30 minute drive without traffic. Well, we had already gone a week with no living room furniture, ya know, since we got rid of it the old stuff in preparation for the new, so whats another few days. Plus, it was their mistake, why should we have to go back out there? So the furniture was delivered early, the process was quick, that was all fine. Then we notice we didnt our kit that comes when you buy the warranty. Another phone call is made...well you can come and pick it up because if its delivered to you, youd have to pay the delivery company again. So its your mistake again, and we have to inconvenience ourselves? As someone who worked in customer service for many years, this isnt how its supposed to go. Yes, they got our money this time around, but lesson learned!

SU

Susan Smith

I want to chime in here with my experience. My husband and I went to purchase a sofa from this company. We entered the store and looked at the furniture. We found a sectional sofa that we really liked and so we ordered it. I dont know about the rest of you but when I examine a piece of furniture I look at everything...I pulled the cushions off of the floor model just to see how everything was constructed and I noticed that there were candy wrappers tucked down in between the cushions and the seat of the sofa. No big deal as I was ordering a new one...As we continued to look around the store I noticed that other people were also looking at the sofa that we had decided on. There was a family with two small kids sitting on the sofa and the kids were jumping up and down on it with their dirty shoes...No big deal I thought...It wasnt my sofa. It was just the floor model. We paid for the our order and left...Needless to say the delivery was a disaster...However when they brought my NEW SOFA to us guess what we found? YEP..You guessed it...They delivered the old floor model to us. We immediately refused the delivery and went up to the store and the floor model was indeed gone. We grabbed the manager who then lied to us and said that he sold the floor model to someone else and that I was mistaken He refused to produce the sales invoice showing that the floor model was sold to someone else...HEEEELLLLLOOOOOOOO..Do I have stupid written across my forehead?????. The same candy wrappers were still in the sofa that were there when we went up to look at the sofa the first time and the shoe marks from the dirt from the kids who were jumping on it were still there.Needless to say we got our money back in full..(either that or we were filing a lawsuit against them.) One other time they announced a sale for their mattresses with an advertisement on a one day sale (Saturday) for mattresses. The "special" that they advertised was only available for one day. The morning the store opened for the one day sale we walked in (at opening of the store) and went to buy the mattress only to be told that they ran out????? We were the first ones in the store... To tell you that this company is unethical and lower than whale crap is an understatement. If we could rate them a "zero" star we would but the website wont allow for anything lower than one star.

LO

Lorrie Siedlecki

We bought a livingroom set on February 21, 2014. Now, there are only two people in my household, both adults and neither of us are home sitting on the furniture all day long...Within a two week period this sofa and loveseat looked worse than the set that I had thrown out to replace this with. The cushions were flat, no way to fluff or swap them out as they are attached. Called the store to let them know, they said to stop out to discuss. Went to store...they offered to swap out for another set. They had only a couple of sets - none of which interested me at all. Spoke with Manager who, said we could do a one time swap out of the furniture. Basically the only option we had was to get the same set, which Im certain will have the same issues within days. I told the manager my concern, he would not offer a refund at all he said we could get cushion core replacements for this issue. WHAT??!! So now I am going to have to replace the cushions within my sofa to keep it looking decent? And, this is not an easy process. Zipper is in back of sofa, with an almost impossible access to replace. This should be fun. Oh, and by the way, you will also have to pay for the delivery of the replacement set. Their claim is that the delivery company is a 3rd party company. Ok, I can understand that, but should the store not reimburse the customer for the defective quality of furniture they are selling? Why should a customer have to pay delivery 2 times for the furniture they purchased. And, the delivery team will charge extra on the swap out delivery as they say they need to do this as they are taking the defective furniture back to the store. Horrible experience all the way around. I will NEVER purchase another thing from this establishment! Valuable lesson learned here, but you can be assured that I will educate anyone and everyone I speak with about the quality of the furniture this store sells and about the experience we had with this company who will not stand behind the product that they sell!!