west elm

Category:	Furniture Store
Address:	110 Bakery Square Blvd, Pittsburgh, PA 15206, USA
Phone:	+1 412-661-0986
Site:	westelm.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 60

Reviews 16

Alex Mccullough

Furniture from West Elm looks nice, but is generally overpriced for the level of quality. Of a set of four chairs purchased less than a year ago, two have broken down (a poorly designed crossbar simply snapped off), and another arrived missing screws. Even for the better quality items, the companys poor logistics arent worth the hassle. Deliveries had to be rescheduled 6 times to get everything I ordered, since they were consistently attempting to change the delivery time with < 1 hour notice. Looking at their Twitter feed, I see that these experiences are not uncommon. Unless you are absolutely in love with a certain piece of theirs, I would certainly recommend shopping elsewhere.

Evan Diamond

I was there buying a gift off the registry for my friends wedding. For whatever reason, the receipts were printing blank, but I had requested a gift receipt, you know, because I was buying a gift that may need to be returned. The clerk tried to print it twice, gave up and attempted to convince me that I didnt want a receipt. She seemed to feel strongly that receipts were over rated. Eventually she called over a manager, who printed one for us. The positive was that the item was in stock and was relatively easy to find. The negatives: intrusive customer service - highlight was one of the reps responding to me asking my wife a question that started with "honey";

Megan Hamm

Super helpful folks in this store! I ordered some curtain rods online and was having difficulty figuring out how to assemble them. Their online customer service kept telling me they must be defective and sending replacement rods which had the same problem -- so, their instructions for the rods are poor. However, I brought the rod into the store and their in-store installer, Matt, was able to figure it out and explain it to me. He and the other people working at this location were super friendly and helpful. Will be sure to deal with the store and not the online site in the future.

DGR jr

I love WestElm but have to agree with many of the other reviewers. The quality of many of their pieces is sorely lacking for the price they demand. Unfortunately, I stick to rugs, accent pieces, pillows etc. from here after learning my lesson with an expensive, poorly designed chair. Buy quality pieces (elsewhere) that are investments and will last your lifetime and decorate with the fun stuff from the likes of WestElm.

Steven Matthew Lucas

I only 5 Star this Location because it is IDEAL FOR A 5 STAR LOUNGE & BISTRO. Literally looking from outside and how close it is to the hotel and gym, and the sheer size of that locations wide see through windows is a no brainer for prime Bistro location. Plenty of parking too for business traffic.

Hops Gegangen

Terrible experience with a special order-order got lost was sitting in a warehouse and nobody called. I had to call many people to get order straightened out. Very disappointed.

Lui Rhodes Bryant

One star only because it was open. Found female abrasive, too inquisitive and presumptive actually followed behind... Thank you, but, no thank you.

Daniel Klein

My wife and I have bought a few lamps and other things here. It is not always our style, but when it is, it is perfect!

S Vaksman

A pretty unique store for household items. Slightly upscale but reasonably priced and there usually seems to be a sale.

Nada Quever

They dont tell you that some items cant be returned until street they have run your credit card

Wesley Mason

They have very nice stuff, but some of the prices feel a little high.

Janie Litt

Beautiful furnishings with a modern eclectic air.