|Address:||2082 W Poplar Ave, Collierville, TN 38017, USA|
|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM Closed|
A Private User
I am writing concerning our shopping experience at Landers Ford. My wife and I arrived and were met with a very friendly sales rep, whom I did not have any problems with other than not being able to provide us with a ball park figure price prior to a test drive. We drove the F150 and after more than an hour wait were finally given the price by the banker, which did not match our already decided upon budget. After a counter offer and explaining that the vehicle would not be purchased at the price given by the "banker" rep, a third individual (also identified as a "bank rep") sat down and along with the other two and proceeded to chastise my wife and I because we were not willing to pay an extra 3500 for the vehicle. We make well over 100,000 a year and could easily afford the vehicle, but had already decided on a price. Both "bankers" also made negative comments about my wife and I having looked at other comparable vehicles online prior to arriving at Landers Ford. We both found the behavior exhibited by the "bankers" reprehensible and will not be able to refer any of our friends, families, or coworkers to the business. The first banker was a male white, mid 30s with spiked hair. The second banker was a male Hispanic, mid 30s, bald head and claimed to be from Florida. I happily purchased a comparable vehicle for less than $9,000 from Serra Chevrolet. The sales tactics used at this business has resulted in our deciding to never again consider purchasing a vehicle from this business as well as our being unable to recommend this business to anyone. We also did not recieve any of the offered "prizes" won by the special sales event that was going on. We only want to warn other potential customers of the deceptive, and high pressure sales that occur at this business.
Driving from Alabama to Oklahoma after Christmas, my totally reliable 2003 Expedition finally let me down. Just a few miles out of town in Alabama the Expedition started bucking like a bronco. I made it to the Ford dealer, who replaced a coil and spark plug. A few hours and $300 later I was back on the road. Made it as far as Corinth, Miss., when the engine began roaring like a race car and I noticed a loss in power. A few more hours and another $300 and I had a new EGR valve and hoses. I think I was overcharged by Long-Lewis Ford (would NOT recommend them), but desperate to get home so what can you do? Nearing Memphis, the roaring sound returned and again a loss in power. Now what? Landers Ford was the closest place I could find, so I limped into the service department shortly before closing time. My service advisor was Alan Dahabieh; he could not have been nicer, more professional or more helpful. They immediately got on the problem in hopes that they could get me back on the road that evening. Turns out Long-Lewis Ford had not properly installed an EGR hose, so Landers replaced the hose and set me on my way with a heart full of gratitude! I cannot thank them enough for their kindness, understanding (they were the only service department that understood I was traveling and cared about my time), professionalism, and thoroughness. Best service experience Ive had in 50 years of driving!
This review contains two parts: Ford Roadside Assistance and Landers Ford Service. 1. Following a delicious Thanksgiving dinner with friends, I returned to my 2013 Ford Taurus SHO to find my right front tire was flat. I called Ford Roadside Assistance and, within 45 minutes - remember, this was Thanksgiving Day - a service technician arrived to repair the flat tire. Unfortunately, the leak was too severe for the latex sealant to work; the tire could not be inflated. I called roadside assistance again and, within 45 minutes, a tow truck arrived and, since my Ford dealer was closed for the Thanksgiving holiday, my car was taken to a secure lot for overnight storage. At 9:00 a.m. the following morning, the car was delivered to Landers Ford for repair. I was absolutely delighted with the knowledge, professionalism, and courtesy of the Ford Roadside Assistance personnel. 2. At Landers Ford I worked directly with Steve McDaniel, the Fixed Ops Director. Steve was extremely helpful! He not only provided me with a thorough analysis of the problem with my car, but also arranged for the problem to be solved in a manner that completely met my expectations. Two new tires were ordered/mounted and my car was delivered back to me that afternoon. Thank you to Steve; thank you to Landers Ford; thank you to Ford Roadside Service. What a marvelous team!
March 2016 I have never had anything nice to say about auto dealerships, salespeople, or finance people until I purchased my Explorer from Landers Ford. I will definitely be a return customer when the time comes for me to replace the Explorer. Today I am a satisfied customer and feel safe driving the Explorer. November 2016 Unfortunately I dont feel 100% the same about their service department. When there was an issue shortly after I purchased my vehicle they were all over it and got me in immediately, but now, well, lets just say they are the same as all other dealership service departments. The Quick Lane is for quick service (i.e. oil changes, tire replacement) but there is nothing quick about it. In fact, I just called to see if I could have someone look at my tires on my lunch hour because the warning light came on this morning. I was told there is a 1 1/2 hour wait, but they have a shuttle service to return me to my office, HOWEVER, if there is a nail or something wrong I will then go back to the end of the line for those waiting on service. That means if there is an issue it would not be resolved today and that is unacceptable so I will take my service business elsewhere. Very disappointed with their service department for the third time.
Within the last 2 years Landers Ford would opt to provide their customers with a loaner vehicle from Enterprise Rental Car if the service was beyond a day or two for repairs relating to parts and labor. I ended up paying for the rental for 4 days that rolled over to the weekend. When I returned the vehicle, I received a call a day or two later that I was totally responsible for the full amount due for the rental. After I discussed this information with both parties, I was later informed by Landers to tell me they dont have an arrangement anymore with Enterprise Rental Car. If I had known this in advance, I would have returned the vehicle next day and disregarded the fees that I accumulated for the weekend. However, my vehicle was finally ready on Monday morning. In the future, I think this type of communication should be posted in the service area and noted in advance to the customer to avoid the additional costs that I paid to bring closure to this matter with Landers and Enterprise. In summary, my service manager did an superb job as always regarding the service of my vehicle. This was an incident that could have been avoided and saved me time and money during my checkout to pick up my car.
I was in a car wreck back in February and my car was totalled. In March I purchased my first vehicle from a big dealer. Tom was super helpful. He listens and helps a lot. They provided us with with popcorn and drinks while we waited on it to all get through once I found the car I wanted to buy. Nice people and place. I do understand that they only think about their money. Anyway possible for them to make money they will. I know the world revolves around money but try not being so pushy and money hungry. I can assure you will get your money. Also dont leave a client sitting and waiting when you know they are on a tight deadline. I found the car I wanted but my sales rep kept getting pulled aside and I only had a certain amount of time before my credit union closed for the day. I suggest when you have a client stay with them and dont move to others. We are spending a lot of money on this vehicle and I think we should be yalls main concern until we are satisfied. All in all though good experience, came out with a newer car than I expected. My spouse has also purchased a vehicle from them a few years ago and he loves his car too. I definitely suggest Tom to anyone going to purchase from them.