J Green Jewelers

Category:	Jewelry Store
Address:	1604 North Loop 1604 W, San Antonio, TX 78258, USA
Phone:	+1 210-492-0022
Site:	jgreenjewelers.com
Rating:	4.7
Working:	Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 6

Reviews 8

Anon Ymous

I had a terrible experience. J Green boasted about being able to make their own jewelry. So I had them make 2 pave wedding bands to match my engagement ring. The second wedding band was actually the 3rd. The actual 2nd band was the ugliest thing I had ever seen. It was supposed to match my existing band and wedding ring but looked like I had grabbed every ring out of my grandmothers jewelry box and put them on the same finger. The ring didnt even look nice as a stand alone. I took it in and told them I was not happy with it. J. Green told me I could "keep" the ring "on him." However, I still had to pay top dollar for it as well as the 3rd band. Over 10 pink diamonds have fallen out of my bands. Each time I was told this was common with pave settings. However, I have never had one diamond fall out of my Gregg Ruth engagement ring that is also pave. I will say that each time a diamond fell out, they replaced it. It took about 4-6 weeks each time. Multiply that by 10 times for each occurrence and one starts to naturally become frustrated. My rings were in the shop more than they were on my finger. The last time I went in, Preston told me that my rings were not designed to be worn everyday. If that is in fact the case, they misrepresented themselves to me when they boasted they could make my wedding bands. Wedding bands are intended to be worn everyday. When I told him I had taken my rings to another jeweler to get a second opinion, he became infuriated and started to yell at me. I told him I wanted to speak his father, J. Green, because he looked to be intoxicated in some way. He threw my rings over to his Dad who in turn ignored me. I found the first sales associate and asked her to retrieve my rings as I was certain by the look in Prestons eyes that he was under the influence of something. I told her I wanted to take my business elsewhere. She scurried to retrieve them and brought along the sales manager. The sales manager was very professional and apologetic for behaviors that were not his own. After a month passed, my ring was ready once again. I now cannot wear my rings because 1) I am afraid another diamond will fall out and I care not to ever go into that store again and 2) they are not attractive. The craftsmanship is substandard and frankly I am embarrassed to wear them. So I am in the process of having them remade with another jeweler. In summation, J. Greens craftsmanship is not up to par. They destroyed every sentiment that came with my wedding band and push band as they remade both unsuccessfully. For the record, I would have never gone to J. Green after the first wedding band because the problems with it were many. In addition to my faulty wedding bands, my husbands wedding ring came apart at the seams. J. Green also made his band. The only reason I was dealing with them again is because my husband had been "sold" that they could make a better band. Unfortunately, I was not with him when he went back because he wanted to surprise me. And more unfortunate, it took him longer to realize that J. Green is not capable of making jewelry nor being professional.

Wendy Boaglio Gratereaux

Very pleased with our experience. The sales staff was good at helping us pick out a wedding band for my husband. They also got a deal on the ring we wanted as it was a returned order. Didnt know that material is prone to scratches. Other than that, they have also repaired my wedding ring 2 times. It is an antique ring that was modified, but gets caught on fabric often causing it bend and possibly lose some of the smaller diamonds. They always try to clean and repair it quickly as they know its wedding ring. I am very happy with this jeweler. Would recommend.

Ron Schekman

We recently went to J Green to replace my wifes wedding band. We received a fair deal and the service was outstanding. Preston Green took care of us and was very nice easy to work with. In addition to helping us find the correct ring for my wife, he cleaned up and resized my wedding band at no charge. Great experience and well definitely be back!

Corey Barnett

We came in for a ring re-sizing, having the purchased the ring with another jeweler. We were on vacation and had a tight deadline of a same day turnaround. It needed an adjustment of 2 sizes and yet they did a fabulous job at an affordable price all in one day. Highly recommend this jeweler, for they go above and beyond for customers.

Kari Spendlove

Jimmy Green designed the most beautiful 25th anniversary ring for me. He listened to all of my and my husbands ideas and specifications, then added some great suggestions of his own. I love my ring, and get regular compliments on it.

A Private User

I recommend J Green Jewlers never had any issues with them...the best to find out is visiting the store.

Brian Wright

Very helpful and knowledgeable staff!

Carl C. Manion

Excellent service.