|Address:||2111 E Kirkwood Blvd #100, Southlake, TX 76092, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 11AM–7PM 8AM–5PM Closed Closed|
This is not your average eye exam. I made an appointment for my eye exam with Dr. Pete Zanella. From the moment you walk in the staff is so incredibly professional. There are two employees at the front to check you in, take your coat and offer you a cappuccino! I get an eye exam every year but I have always been hesitant to get my eyes dilated for the glaucoma test with my previous doctor because I would not be able to resume my day until my eyes were back to normal. Kirkwood has a digital machine that gives an image of your entire eye that was so cool!! The test was so fast I didnt expect it to show so much on the scan. I didnt have to have my eye dilated and Dr. Zanella was able to tell me I didnt need the glaucoma test at that time. Dr. Zanella took a lot of time to explain everything to me on the scan even though it was normal. I really appreciated the details and the way he wasnt in a hurry to get to the next patient. Bottom line, the staff and the office was incredible and all the technology they offer is really impressive! Its unlike anything I have ever seen before in an eye doctor exam. Highly recommend this office!!
I have been a patient of Dr. Brooks for at least 12 years, and I have to admit, I miss Dr. Brooks old practice and his staff. My first visit was very disappointing. The new facility may look expensive and amazing, but I found the environment and staff to be cold and impersonal. First I was met by the unfriendly front desk person who had a hard time finding me in the computer for my appointment, and then proceeded to tell me that my vision insurance couldnt possibly work the way that I said it does (exactly like it has since I have been a patient) because BCBS doesnt usually do it that way. And, of course, she was wrong. I was disappointed that no one had looked up my vision benefits prior to my arrival. I shouldnt have to dread going into an appointment because of the fear of unfriendly office staff, and them having no idea how my insurance works. The girl who called me back for my appointment was cold and rushed through her part of the eye exam. I felt Dr. Brooks rushed through his exam and time with me as well. I felt very unimportant there. So disappointing, especially since I have been a patient for such a long time.
Everything about Kirkwood Eye Center is amazing! When I walked in the door, the office staff all said "hi" and offered me coffee and water, and even joked about how it was a little late for coffee. By the time I was finished filling out the paperwork and returned the clip board to the front desk, I waited less than 5 minutes to get called back. The first person who helped me, was very nice and explained everything that she was going to do. When I told her that I was extremely nervous about the "puff of air" thing, she made me feel at ease and we only had to do it once (at my previous eye doctor, the puff of air test was done several times and once I didnt even get it done at all). The doctors were also very friendly and I like how I was given several options on what to do about my vision. Finally, the office is extremely clean! I will definitely recommend this place to all of my friends!
I will not be returning. I walked in telling him the contacts (for one eye only) werent working anymore. He proceeded to lecture me about wearing my glasses that are apparently stronger than I need even though I clearly told him theyre the only thing that makes me see clearly. Then gave me almost the same prescription contact (again, for only one eye), and ignored me when I told him it still wasnt helping during the test. I didnt even want anymore contacts. Lastly, got charged a pretty good fee for the contacts I didnt want after he said he was just giving them to me free. He seems an alright doctor, BUT he does NOT listen to his patients. Waste of my yearly checkup. Look elsewhere because Im sure theres better. Sincerely, Blind until next year.
My visit to Kirkwood Eyecare Center was a great experience from the moment I walked in. The front desk ladies made me feel immediately welcome. They were gracious, kind, and very professional. The wait time was brief. They have state-of-the-art equipment and I must say, that was the most thorough eye exam I have ever had. My experience with Dr Debbie Zanella was extraordinary. Her knowledge and experience were head and shoulders above anyone I have ever been to and were evident in everything she did and said. She was also very pleasant and caring. The prescription she wrote for my glasses were accurate and complete. I have total trust that my eye health is in safe hands. Wow! What a great experience.
Homer Bush Jr
I was nervous about trying the Ortho-K contacts in the beginning because I had difficulty getting traditional contacts in & out of my eyes, but to my surprise, I adjusted to them quickly. They are much easier to get in & out, comfortable to sleep in, and your eyesight is clear by morning. The best thing about them is that my eyesight wont continue to get worse overtime, and I can go to school, play baseball, football and run track without the hassle of contacts or glasses during the day. The whole process is easy and super convenient.
I have been going to Dr. Zanella for several years, and the care has been excellent. They are very accommodating on the appointment schedule and prompt in seeing me once there. The time with him and his assistants is not rushed and very precise. Not only does he take care of my eyes, but everyone in the office takes a personal interest in me as well. The new location is awesome, and I especially appreciated the friendliness of those working the front desk! I would highly recommend any of the docs at the Kirkwood Eye Center!!
Dr. Brooks and the entire staff were amazing! My 17 year old daughter has had to see a different eye dr for the last 3 years due to insurance but I am ecstatic that we can return to Dr. Brooks!! My daughter is comfortable with them and I dont have to worry about unnecessary things being done just to make more money! We hope to never have to go elsewhere ever again!! Thank you all for being so kind to my baby girl!!!
My family has been going to the Doctors Zanella for years and could not be more pleased with the personal and quality services delivered. Extremely thorough and takes time to answer questions and inquire about other potential related health issues. My youngest daughter had a serious eye emergency and to say they went above and beyond would be a huge understatement. They truly care!
I followed Dr. Brooks to this location and I have to say its awesome. The staff is so considerate & kind, offering coffee,water or tea while you wait. The atmosphere is wonderful, even have a room for the little ones to play or watch a movie. As for my visit with the doctor, I would not have followed him if I didnt think he was the best!
I have been going to Kirkwood eye center for over three years. Dr Zanella and the staff make you feel at home, address any of your questions and concern and are extremely efficient getting you in and out.. I recommend them to anyone looking for a outstanding professional eye care doctor... Thanks for all you do!!