Eyes Nouveau
| Category: | Eye Care Center |
| Address: | 1247 Main Street, Southlake, TX 76092, USA |
| Phone: | +1 817-481-2070 |
| Site: | eyesnouveau.com |
| Rating: | 4.4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed |
Location
Photos 1
Reviews 10
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A Private User
Ive always had precarious experiences while shopping for eyeglasses. Ive got a big head and a tough prescription. With the help of the cheerful and patient staff at Eyes Nouveau in Southlake, for the first time in my life I am excited about my glasses. I am not just settling this time - they look GREAT! Eyes Nouveau worked with my vision insurance to ensure I got the best price possible. The lady helping me looked at the shape of my face and actually found a few fashionable options that were wide enough for my size-8 noggin. She reshaped the earpieces to ensure that they fit comfortable around my ears. I got a nice pair of Giorgio Armani black frames (the lenses are open on the bottom) for less than I typically spent for inferior glasses with no style. These glasses have held up for three years so far - Ive never been able to keep a pair of frames longer than 1 year before these. She knew I was an active person and recommended a pair with a two connections across the bridge of the nose. A year later I lost my glasses case and couldnt find another one at a retail store large enough to hold my glasses without distorting them. I went back into Eyes Nouveau and they looked through all of their cabinets until they found one just the right size. I cant believe how many pairs of ordinary glasses that didnt fit properly Ive bought at doctors offices, Wal-Mart, or Pearl Vision. Most stores assume that youve been buying glasses forever and dont need any assistance. Eyes Nouveau provided the perfect complement of service, selection, and price. Im a customer for life! Getting a new prescription this summer and will be in the store shortly thereafter.
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Vicki Truitt
Service like this is rare. When I lost a screw for my expensive sunglasses, I searched high and low on the Internet to find a replacement. When I couldnt, I went to Eyes Nouveau, in Southlake Town Square, and asked if they could help. John searched their stock, but found no screw to fit my glasses. He said hed order it and call me when it came in. About a week later - sure enough - John called and said the screw was in. I went it, he fixed my glasses and did not charge me! I didnt even buy the glasses there! (Although I have purchased other sunglasses and quite a few readers from this store.) And its not just me they were kind to. While I was waiting for my glasses to be repaired, I watched as a lady came in who said that she had lost her glasses case in when she left it in a cab. It was a specific kind she was looking for. An optician different from the one helping me found her case, and gave it to her. They did not charge her, either! Obviously, Eyes Nouveau knows how to take care of its customers! They deserve our business!
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Joel Widmer
I had an eye exam and got new glasses and sunglasses a few weeks ago from Eyes Nouveau and had an excellent experience. One of the biggest differences is that their eye exam was much more accurate than the last optometrist I went to. I didnt know it until I received my new glasses but because of the lack of quality of the last eye exam, my glasses prescription was slightly off and my vision wasnt near what It could be. My new glasses are a huge improvement and they were able to explain what happened along the way to avoid it again. They were also very helpful in choosing my new glasses and making sure they fit correctly. Im definitely going back and wouldnt hesitate to recommend them.
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Gabriel Seamen
Picked up my wifes new glasses and custom clip on sunglasses at Eyes Nouveau Southlake today. She was treated like royalty, they further customized it with smaller nose pads at no charge. I gave them my glasses from 2012 to be cleaned and they also came back with fresh nose pads, screws tightened, no charge. They also fully accept VSP high plan vision coverage, and the staff at both locations has won my praise many times in the past 10 years. Their doctors also stay at the leading edge of technology offering hd retina imaging that replaces both dialating drops and the dreaded airpuff tests, which Ill gladly pay the extra fee for. Top class group all around!
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Thomas Pique
I bought my Lindberg glasses in CO then moved to TX 11 months ago. When the nose pad fell out I ended up at Eyes Nouveau. Having learned the hard way that DFW is replete with businesses that over charge and even swindle, and having just left from an optician that fed my paranoia, I awaited the bill for a plastic piece smaller than a drop of water. Noticing that both pads were replaced, I had to ask how much I owed. No charge! Thats how I treated my customers in CO every chance I got and I didnt have to advertise. My customers did it for me, as I will do for Eyes Nouveau. Thank you.
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Stephen Baniecki
Outstanding service more businesses should emulate! Their customer service and professionalism surpassed my expectations. I took a pair of glasses needing an arm replaced, which had to be shipped to Germany for the repair. Initially, the glasses to be repaired were thought to be misplaced in transit and Eyes N offered to completely replace the glasses at no cost to me. Eventually, the repaired glasses showed up, and Mike @ Eyes N delivered them at no cost due to the confusion and inconvienience. Certainly not expected, but appreciated. Theyve earned my loyalty as a customer.
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Maria jose Solis
Best Eye Doctor ever !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have a really high prescription and its always hard to find a doctor that knows what is best for my eyes but Dr.Bass its amazing he answered all my questions.He didnt rush me and the best of all i didnt have to wait hours for him to see me but in this case waiting would have been a delight the ladies at the front desk are super incredibly amazing. MAYBRY was awesome she followed up with me after i got my contacts and everything was very personalize for me. Im glad i found them
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Francisco Campos
Just horrible, we had a groupon for this place, we ended up spending more than the average person who comes in here. they were not able to get my final prescription done. every time i came in they would add a little more and more, and never got it right. until one day they decided to final quite on me and said id have to pay for a doctors visit even though they never got it done right... just be careful when you walk in this place. they ladies upfront seem like they are really nice, but trust me they will snap at you.
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A Private User
My age 55+ husband and I visited this store a few months ago. He was looking for stylish prescription glasses. We were not greeted by the staff and it took several minutes before anyone approached us. When we finally walked up to someone and asked for help, they pointed to the many frames on display, rather than taking an interest in helping him pick out appropriate frames or asking any questions about his prescription (as other stores seem to do). The staff was not outright rude, just disinterested in helping us.
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A Private User
Ive been a patient of Dr. Bass and a customer here for over two years. I highly recommend both their frames and lenses. As I get older and seem to work on computers more and more, its important that I get quality service and products. The office staff is always courteous and friendly and they go the extra mile in customer service! The office manager is always available to answer questions, and Cynthia is very helpful with appointments and a second opinion about which frames look best. You cant go wrong here!