|462 State St, Madison, WI 53703, USA
|9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–3AM 11AM–3AM
The cookies Insomnia Cookies serves are delicious. However, on two occasions now they have screwed up my online order. My first order was placed the day before a meeting. The cookies did not arrive until an HOUR after the meeting had ENDED. They then sent me a coupons to buy $6 worth of cookies to get 6 free cookies. This is a mediocre coupon since it still makes you spend money despite them having been completely at fault. When attempting to use this promo code from when they messed up the FIRST time, it did not go through website somehow even though I saw it be submitted. They REFUSED to send me the free cookies they owed me unless I resubmitted the order and promo code. Which 1. Meant I would have to spend MORE MONEY to get what should have been there a long time ago and 2. The promo code didnt work the first time why would it work the second time?!?! Also, their customer service is completely useless. There is no phone number to directly call the store you are ordering from. You can only call customer service and then they call the store for you which is ridiculous. Good cookies but horrendous service. NOT WORTH THE HASSLE. DO NOT ORDER ONLINE.
Ive ordered here twice, and both times were very frustrating. The site said a 30-45 minute wait time both times. The first time, I waited over an hour before I called them (which redirects to a national customer service line), and they told me that my cookies were on the way, and then I waited another hour before calling back, at which point they realized my order had somehow been missed. They sent it out and it arrived in 5 minutes, 2.5 hours and 2 phone calls after I ordered it. The second time, I ordered at 1:30 am. Around 2:30 I called and was told that they wouldnt be able to deliver the cookies with so little time left in the night and so would refund me. So, if you want cookies but dont really care if you get them or not, this place works well.
I placed an online order and after an hour and a half I called the customer service number to check on the status. They informed me there was a system error and the order was going through momentarily. I work fairly close to the store, so i walked over to find the only worker in the store sitting on his phone, with no orders. The only option I had was to place another order and pay again, (even though i had the online receipt to where I paid) and call the customer service to get the refund for the last order. He apologized, and i decided to just cancel the order (after over two hours of no cookies).
I looked up hours online to see what time they opened, it said 11 am. Walked by tried opening the door and it was locked. I called and they said they open at 11. Tried going back again cause it was 11:30 and still the doors were locked. So I called again and said I tried coming In and the doors were locked and asked what time they opened again and I got hung up on. The people are very unprofessional and rude. Sat in line the day before and once I got up there only 3 kinds of cookies were left.
Got a 6 box sampler to try a bunch of flavors and so far all have been delicious! Soft and gooey mmm. I didnt care for the mocha madness ice cream myself but the bf liked it. Ill give it another chance maybe I was overwhelmed w/the cookie flavors but it didnt seem to have much flavor itself. Love that they deliver too. Just what this night shifter needed! Sure my waist line may disagree but my brain and belly love this new Madison addition :)
Waited way too long for two cookies to go. Wasnt said hi to, asked for two cookies, while guy proceeded to answer his cell phone for what seemed to be an unrelated non work call. Waited.. Cookies were in a bag in front of us, and guy went to back counter on call while we were left waiting. Walked out the door. Completely unprofessional and rude. Was super excited to try, and will not be back. Bringing my insomnia elsewhere.
Ridiculous. If you actually want cookies. Go to a store and buy some. Because this place decides if they want to deliver your order or not. After 2 hours I went to the store only to find they didnt even process my order, but was able to charge my credit card. Refused a refund unless I contacted the main office. I paid 12$ to wait for 2 hours for something that never came. Dont even try ordering. Its not worth it.
Last night I saw a commercial for this on TV and remembered that there was a location near me so I ordered a 6 pack of cookies just to try it out. I ordered them at 8:05PM and by 8:20PM I was eating these warm delicious cookies. They were fantastic and the service/delivery was perfect. I would recommend this to anyone that loves cookies!
I had nothing but a positive experience with Insomnia cookies. They were fairly quick and the delivery person was very pleasant. The cookies were no longer warm, but it didnt take away from them at all. My only complaint is that the milk is out of this world pricey. Would and will do business with again
I would give it zero stars if I could. Went in to order cookies and the guy working their this afternoon was very rude and condescending. I asked what the cookie specials were and his tone was very offensive and he never answered my question. So, I left the store without ordering anything.
Oshkosh Store- we had cookies delivered as a gift and they were delivered with the receipt taped to the top including how much they were. It was incredibly tacky looking. Heads up to maybe come up with a different "receipt" method if you are delivering to someone from someone else!
Got the deluxe peanut butter cup cookie and that was by far the best cookie Ive ever had! Very warm, fresh, and gooey all the way through. If youre getting a deluxe cookie make sure they are bagged separately and you have plenty of napkins!
WORST COMPANY EVER! After 2.5 hours and 2 phone calls I cancelled my order and asked for a refund. Their employees are full of excuses and are the terribly rude! I could have baked a batch of cookies in those 2.5 hours for much cheaper.
Honestly Im not sure what the major hype Is about this place. I tried their cookies and honestly they taste like the generic cookies you get in a cafeteria in grade school. Wheres the originality? Not impressed
Overpriced cookies not worth the money. They used to be freshly baked back when this place used to be a food truck. It looks like they are just trying to sell warm cookies now, as opposed to freshly baked.
We were looking for some dessert on state street around 9pm, and this was the only place that was open. their cookies are good and still warm! a regular cookie costs about $1.50, which is reasonable.
The cookies were great, unfortunately the store only has one driver, it took about 1h 30mins to get delivery... so be aware :) 5 stars for cookie, 2 for delivery
Delivery takes a while, but its soooo worth it. Its very dangerous to live within their delivery radius. The people who work there are always nice, too.